Building Control Customer Survey

At Dover we aim to deliver the Building Control service you deserve. We need to collect information about how well we met your needs. This information will be used to monitor our performance and to help us improve the service. It will not be passed to any third parties or published in any form that will identify you.

Was the building project?

Domestic

Non-domestic

In what capacity were your dealings with us?

Householder

Architect/Agent

Builder / Developer

Other (please specify)

Approximately how many times in the last year did you use Dover Building Control Services?

1 - 10 times

11 - 20 times

Over 20 times

When you contacted us, what was your first impression?

Good

Satisfactory

Poor

Q5	On a scale of 1 - 5 (1 being poor and 5 good), how satisfied were you with the following aspects of our service?
Q5		5	4	3	2	1
	Advice given
	Availability of Staff
	Attitude of staff
	Local knowledge
	Speed of plan checking
	Speed of response to site inspections
	Helpfulness of site inspections
	Overall value for money
	Quality of response to telephone enquiries
	Office opening times

Q6	Which aspect of our service did you find particularly satisfactory?

Q7	Which aspect of our service did you find particularly un-satisfactory?

Q8	What would you like us to change?

Q10

What is your overall impression of our service?

Very satisfied

Fairly satisfied

Fairly dissatisfied

Very dissatisfied

Q11	Any other comments you would like to make?

Thank you for taking the time to complete this survey

Q12	Office use only (reference number)