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Listening to our Customers

Change the service we provide

As part of an ongoing process to improve the quality, speed, communication and overall standard of our service, the Benefits service listens to its customers and uses their experiences to help improve the service we provide.

The Benefits service will hold regular customer satisfaction surveys every quarter, this gives you the chance to voice your opinion of the service, and help us by recommending ways we could improve.

We will contact customers at random and ask them if they would like to take part in a short survey. The survey only takes 5 minutes. The answers you give are confidential, but will help improve the service for all of our customers.

You do not have to take part, but we are keen to hear your experiences of the service we provide, and ways you think that this could be improved.

If you are not selected for the survey, you can still complete the survey on-line.

Current Survey

• Change of Circumstances Survey

You say, we did…

The answers you give are added to those by other customers. General patterns are identified, and we will recommend changes based on your answers.

We will publish the results on our website, along with changes we have made as a result of your comments or recommendations.

Contact

Housing Benefits Section
Dover District Council
White Cliffs Business Park
Dover CT16 3PJ

Telephone number: (01304) 872199
E-mail: revenues@dover.gov.uk

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