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SIMALTO - ‘forced choice’ budget consultation.
Face-to face surveys.
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This is the Council’s main method of consulting on budgets for
service delivery. Collated by Performance and Risk and Leadership
Support Team and circulated to CMT, Cabinet and Council to inform
budget decisions and in turn service plans.
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Conducted every 3 years.
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2006 exercise has been formally fed into the 2007/08 budget
setting process.
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Citizens Panel – a cross-section of residents
willing to be consulted regularly. Face-to-face / telephone,
postal/ questionnaires / intranet.
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Information to be collated by the Performance and Risk Team via
internal SNAP software and circulated to CMT and relevant
services
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To be used as and when necessary
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To be revisited by Performance and Risk and Leadership
Support.
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Neighbourhood Forums – public meetings led by a
partnership of KCC / DDC / Town and Parish Councils. Face-to-face /
questionnaires / intranet / press releases
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Information to be collated by Leadership Support Team and
circulated to CMT and Cabinet.
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Each Forum meets publicly 4 times a year
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Pilot to be reviewed Dec 07 by Council
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Annual Town and Parish AGM – face-to-face.
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Information to be collated via Democratic Support to all
services.
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Meeting held annually
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Best Value Performance Plan / Annual Report –
intranet / letters
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Information to be collated by Performance and Risk and
Leadership Support, circulated to Management Team
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Produced annually
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Format to be reviewed by the Performance and Risk Team
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Best Value Satisfaction Surveys -
questionnaires
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Information collated by the Performance and Risk Team and
circulated to CMT and Cabinet.
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Conducted every 3 years
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Local Development Framework – workshops /
questionnaires / intranet / press releases
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Information collated by the Forward Planning Team and circulated
to CMT, Cabinet and Council
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Current consultation
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Diversity and Equality Groups – a number of
groups established, following work with MORI to ensure all sections
of the community are consulted. Face-to-face / questionnaires /
workshops / intranet
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Information collated by the Performance and Risk team to be
circulated to CMT and all services.
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To be used as and when necessary
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To be reviewed and updated by the Performance and Risk Team
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@ Your Service
Newsletter – newsletter for all residents.
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Information collated by PR Manager and fed back to all
services
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Produced quarterly
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To be reviewed regularly by the Communication Group.
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@ Your Service Area Offices/contact centre –
face-to-face
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Any feedback collated by contact centre/area office and fed
direct to services
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Ongoing
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Complaints and comments – face-to-face /
telephone / intranet / postal
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Any complaints/comments are fed directly back into services.
Lessons learnt are shared on the Intranet.
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Ongoing
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Processes reviewed regularly by the Professional Standards
Unit.
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Service specific consultation and newsletters –
face-to-face / questionnaires / intranet / telephone
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Any feedback collated by services and Communication Group
informed. Any feedback affecting policy circulated to CMT
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Ongoing, overseen by Communication Group
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Methods to be reviewed regularly by Communication Group
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Tenant Participation Groups –
face-to-face/questionnaires
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Any feedback collated by Housing officers. Any feedback
affecting policy circulated to CMT
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Meetings take place quarterly
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‘Together’ Groups etc – community / residents
groups
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Any feedback to be collated by Community team and fed back to
services and CMT.
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Meetings take place throughout the year
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Councillors – Community Engagement role.
Face-to-face / telephone / surgeries
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Any feedback to be fed to services and SMT
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Ongoing
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Training for councillors provided.
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Officers – as service providers and members of
the community
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Officers have the responsibility when out and about and as
members of the community to report feedback on services to the
relevant service.
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Ongoing
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Website – questionnaire / feedback forms
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All Officers are to seek approval from their head of Service to
use the website. That Officer is then responsible for collating
responses and feeding back to consultees, Head of Service and CMT,
where appropriate.
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Ongoing
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Website regularly reviewed and updated.
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Staff Consultation – Snapshot (in-house
magazine) / noticeboards / de-briefs / focus groups / workshops /
Chief Exec briefings (all staff and in small groups)
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All feedback on service to be collated by HR and fed back to
services. Corporate issues fed back to CMT.
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Ongoing – Snapshot produced bi-monthly
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Regularly reviewed by the Communication Group.
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