Dover District Council understands the need to have effective communication with the communities it serves in delivering service transformation and external regeneration. As a leader and focal point for the community, the Council needs to be able to communicate effectively internally, with all residents, local businesses and stakeholders.
A revised communication strategy has been drafted that seeks to improve on our current ways of communicating with individuals, employees, businesses, our partners and communities.
Communication Strategy, draft (pdf, 57kb)
The survey carried out on how Dover District Council communicates with residents has identified some interesting key messages.
The survey indicates that over 80% of residents contact the Council once a year or rarely with over 78% believing the Council communicates very or quite well.
65% of residents prefer face-to-face communication, 58% prefer the telephone and now, Email communication is more preferred than letters by over 30% of residents.
Dover District Council @ your service newsletter is read by over 82% of residents and, encouragingly, the survey shows that nearly 68% of residents feel they get their ideas and opinions across to the Council.
Over half of respondents would use the Internet to communicate if it was possible.
If you would like more information about the survey please email communication@dover.gov.uk.
Q1 |
How often do you need to contact the council? |
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6.8% |
Weekly |
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10.8% |
Monthly |
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21.6% |
Yearly |
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60.8% |
Rarely |
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Q2 |
How well do you think Dover District council has communicated with you in the past? |
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27.0% |
Very well |
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51.4% |
Quite well |
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16.2% |
Not very well |
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4.1% |
Badly |
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If you answered badly can you give us some more details |
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9.5% |
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Q3 |
Which of the following methods of communication have you used to contact the Council? |
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51.4% |
Letter |
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41.9% |
Face to Face through the area offices |
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16.2% |
Face to Face through officers. |
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12.2% |
Face to face through Councillors |
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74.3% |
Telephone |
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25.7% |
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9.5% |
Website |
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Q4 |
Which of the following would you prefer to use when contacting the Council? |
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29.7% |
Letter |
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36.5% |
Face to Face through the area offices |
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18.9% |
Face to Face through officers. |
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9.5% |
Face to face through Councillors |
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58.1% |
Telephone |
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31.1% |
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6.8% |
Website |
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0.0% |
Text |
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Other (Please specify) |
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8.1% |
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Q5 |
Do you read the DDC News ? |
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82.4% |
Yes |
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8.1% |
No |
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9.5% |
Never Heard of it? |
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Q6 |
Do you feel that you have had difficulty getting your ideas and opinions heard by the council? |
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24.3% |
Yes |
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67.6% |
No |
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If yes, can you explain why |
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25.7% |
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Q7 |
Surveys sent through the post cost a lot more than ones that can be completed on the internet, both in time and postage. Is this an option that would be of interst to you? |
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Yes |
51.4% |
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No |
21.6% |
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Don't have internet access |
27.0% |
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Q8 |
If you answered yes to question 7, do you think it would be a good idea for the Citizens Panel to have its own web page, web forum or newsletter? |
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33.8% |
Web Page |
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21.6% |
Forum |
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What other methods do you think we could use to communicate effectively with you? |
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16.2% |
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Q9 |
If English is your second language, do you have difficulty understanding any of our communications? |
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1.4% |
Yes |
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16.2% |
No |
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Please give more detail |
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2.7% |
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Q10 |
If you have a disability, how could we make our communication easier for you? |
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23.0% |
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If you would like more information about the survey please email communication@dover.gov.uk.
