Abandoned Vehicles Arranging for the removal of vehicles abandoned on the public highway. Tel: 01304 872428 EMail: abandoned.vehicles@dover.gov.uk Abnormal Loads (www.esdal.co.uk) Ensuring safe movements of abnormally wide, heavy, long or high loads across roads in Great Britain. Access For All The Council has an access officer, whose role it is to give advice on matters regarding to, and facilities within public buildings. Tel: 01304 872496 EMail: buildingcontrol@dover.gov.uk Access for disabled The Council is committed to eliminating all forms of discrimination, and actively promotes equality of opportunity. Tel: 01304 821199 EMail: equalities@dover.gov.uk Access Highlight Markings These are used to highlight the existence of a driveway or private access onto the public highway. The marking is normally provided where the presence of a driveway is not obvious and can often become obstructed by parked vehicles as a result Tel: 01304 872442 EMail: dogbones@dover.gov.uk Access to Information An explanation of your rights to attend Council meeting and request access to information. Tel: 01304 872352 EMail: democraticservices@dover.gov.uk Accessibility This website has been designed to be accessible and inclusive to as many people as possible. Tel: 01304 872013 EMail: website@dover.gov.uk Accident Prevention (www.hse.org.uk) A registered charity which provides safety information, advice, resources and training. Accidents at Work (www.riddor.gov.uk) RIDDOR '95 means the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995. Tel: 0845 3009923 EMail: riddor@natbrit.com Accommodation (www.whitecliffscountry.org.uk) Details of accommodation providers is available on the White Cliffs Country website Tel: 01304 240477 EMail: tic@dover.gov.uk Accounts (Statement) The Annual Summary and Full Statement of accounts and budgets are listed on this website Tel: 01304 872108 EMail: finance@dover.gov.uk Address Change Notify the council of your change of address online. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Adopted Roads and Highways (www.kent.gov.uk) Information provided by Kent Highway Services Tel: 08458 247800 Adoption and Fostering (www.kent.gov.uk) Service provided by Kent County Council. Information on Adoption and Fostering is available on the Kent County Council Website Adult and Community Education (www.kent.gov.uk) Information provided by KCC Agenda 21 The idea of Agenda 21 is that each country looks at its impact on the global environment, and finds ways to lessen it. Tel: 01304 872141 EMail: davidrandall@dover.gov.uk Agendas and Minutes Copies of Agendas and Minutes of Cabinet and Committee meetings are available on-line Tel: 01304 821199 EMail: democraticservices@dover.gov.uk Air Pollution Industrial processes within the district are permitted under the Pollution Prevention Control Regulations Tel: 01304 872428 EMail: envhealth@dover.gov.uk Air Quality There are currently five continuous monitoring stations in Dover measuring levels of nitrogen dioxide, sulphur dioxide and particulates. Sources include motor vehicles and emissions from shipping activities in and around the Port of Dover. Tel: 01304 872428 EMail: envhealth@dover.gov.uk Air Training Corps (www.aircadets.org) Air Cadets in your local Air Training Corps (ATC) and Combined Cadet Force (CCF(RAF)) enjoy flying, gliding, going on camps, taking part in all kinds of action, adventure and sports. Air Travel Our getting around page gives details of nearest airports Alcohol Exclusion Zones A Designated Public Places Order has been placed to control the consumption of alcohol in public places in specified areas. Tel: 01304 872054 EMail: communitysafety@dover.gov.uk Alcohol Licensing Responsibility of Magistrates Courts (01304 218600) until end of June 2005. Tel: 01304 872295 EMail: licensing@dover.gov.uk Allotments Allotments are dealt with by the Town and Parish Councils. Ambulance Service (www.secamb.nhs.uk) Kent Ambulance NHS Trust is responsible for the ambulance services in Kent. Amusements with prizes (Gaming Machines) Licences are available for Amusements with prizes from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Animal Health (www.tradingstandards.gov.uk) Trading Standards website Animal Imports (www.defra.gov.uk) The Defra website explains what you have to do to bring animals into the UK. Animal Imports and Exports (www.defra.gov.uk) Information on the health conditions for international trade in live animals and animal products to, from or through Great Britain. Tel: 08459 33 55 EMail: helpline@defra.gsi.gov.uk Animal Licenses Information and application forms Tel: 01304 872295 EMail: licensing@dover.gov.uk Anti-Social Behaviour This section is working to eliminate behaviour likely to cause alarm, harassment or distress to members of the public not of the same household as the perpetrator. Tel: 01304 872220 EMail: csu@dover.gov.uk Ants The council do not provide a service to remove ants but can give advice Tel: 01304 872428 EMail: customerservices@dover.gov.uk Arboriculture Management and maintenance of all trees on Council land. Tel: 01304 872436 EMail: darransolley@dover.gov.uk Archaeology (www.dovermuseum.co.uk) Dover Museum holds information on local archaeology and local archaeological groups. Tel: 01304 201066 EMail: museum@dover.gov.uk Architects Designing new buildings, refurbishing old ones, including the Council's historic buildings and maintenance of Council Housing Stock Tel: 01304 872455 EMail: richardpollard@dover.gov.uk Area Offices The provision of an information service at local offices in Dover, Deal, Aylesham and Sandwich for all Council functions. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Armed Forces (www.mod.uk) Ministry of Defence website Army Cadets (www.armycadets.com) For 12-18 year olds Arts and Creative Industries directory (ACID) A directory of local arts and creative industries Tel: 01304 872061 EMail: artsandevents@dover.gov.uk Arts and Entertainment A guide to What's On in the District and community directory Asbestos Questions and answers about Asbestos EMail: envhealth@dover.gov.uk Asset Management An Asset Management Plan is prepared on an annual basis as part of the process of managing its property assets. Tel: 01304 872456 Assisted Refuse Collections Special arrangements can be made for people who have trouble carrying out refuse Tel: 01304 872428 EMail: waste@dover.gov.uk Asylum Seekers (www.homeoffice.gov.uk) Information is published on the Home Office website EMail: communitysafety@dover.gov.uk Asylum Seekers/Refugees The Council works with other agencies and voluntary groups to address issues of community relations and integration of refugees with permission to stay in this country. Tel: 01304 872235 EMail: communitysafety@dover.gov.uk Audit The East Kent Audit Partnership is between Dover, Shepway and Thanet District Councils. Tel: 01304 872145 EMail: eastkentauditpartnership@dover.gov.uk Avian Flu Information and advice is provided by our Environmental Health team Tel: 01304 872216 EMail: porthealth@dover.gov.uk Aylesham Expansion Programme The Dover District Local Plan, adopted in February 2002, identifies Aylesham as a strategic location suitable for expansion. Tel: 01304 872246 EMail: aylesham@dover.gov.uk Bathing Water Information The Environment Agency monitor bathing water quality weekly during May - September and results are posted on this website Tel: 01304 872428 EMail: customerservices@dover.gov.uk Bats The Conservation unit provide information on European Protected Species. Tel: 01304 872481 EMail: conservation@dover.gov.uk Beach Huts The Council provides, maintains and hires beach huts at Kingsdown and St. Margaret's Bay. Tel: 01304 872406 EMail: propertyservices@dover.gov.uk Beaches (Water) Water quality of local beaches Tel: 01304 872428 EMail: customerservices@dover.gov.uk Beaches (www.whitecliffscountry.org.uk) White Cliffs Country has a great choice of beaches - which are listed in the 2004 Good Beach Guide, and where tests show water quality as being excellent. Tel: 01304 240477 EMail: tic@dover.gov.uk Bed and Breakfast (www.whitecliffscountry.org.uk) Accommodation information is provided on our tourism website www.whitecliffscountry.org.uk Tel: 01304 240477 EMail: tic@dover.gov.uk Bed Bugs The council do not provide a service to remove bed bugs but can give advice to residents. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Bees The council do not provide a service to remove bees but can give advice to residents. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Beetles The council do not provide a service to remove beetles but can give advice to residents. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Benefit Fraud We are committed to promoting an anti fraud culture. You can report benefit fraud without giving your name on this website or by calling the fraud hotline. Tel: 01304 872190 EMail: revenues@dover.gov.uk Benefits Financial assistance may be provided for Council Tax and Housing rent to those on a low income Tel: 01304 872199 EMail: revenues@dover.gov.uk Bereavement Information which is intended to give guidance to the most common questions that arise at these difficult times. Tel: 01304 872458 EMail: burials@dover.gov.uk Best Value The Council is constantly seeking out ways of improving our performance and raising our standards. Best Value is an initiative to formalise some of these processes and ensure your Council supplies you with best level of services possible. Tel: 01304 872311 EMail: policy@dover.gov.uk Best Value Performance Plan Part of the Best Value process is an annual publication which informs you of our progress. Tel: 01304 872311 EMail: policy@dover.gov.uk Bins Details of refuse and recycling collections Tel: 01304 872428 EMail: waste@dover.gov.uk Bird Flu Information and advice is published by our Environmental Health Team Tel: 01304 872216 EMail: porthealth@dover.gov.uk Birth, Marriage and Death Certificates (www.kent.gov.uk) Service provided by Kent County Council. Information on obtaining Certificates of Births Deaths and Marriage is available through the Kent County Council website. Black Box Recycling Scheme Each household in areas covered by the scheme is being provided with a free black box made of 100% recycled plastic to store paper, food tins, drinks cans, glass bottles and jars in. These are collected for recycling fortnightly. Tel: 01304 872428 EMail: waste@dover.gov.uk Blocked drains on Highways (www.kent.gov.uk) Information provided by Kent Highway Services Tel: 08458 247800 Blue Badge parking scheme (www.kent.gov.uk) A Kent County Council Service Tel: 01622 605020 Boat Plots The Council provides commercial plots on the Deal and Walmer foreshore and plots for the casual user at Walmer, Kingsdown and St. Margaret's Bay Tel: 01304 872406 EMail: propertyservices@dover.gov.uk Bonfires The council can give advice about nuisance from smoke from bonfires Tel: 01304 872428 EMail: customerservices@dover.gov.uk Bottlebanks Organising the supply and clearance of recycling facilities. Tel: 01304 872428 EMail: waste@dover.gov.uk Boys Brigade (www.boys-brigade.org.uk) A Christian Youth Organisation with over half a million members Bridges (www.kent.gov.uk) Information provided by KCC Bridleways (bridleways.co.uk) An internet based directory of national routes suitable for horse riders Bronze Age Boat (www.dovermuseum.co.uk) The world's oldest seagoing boat dating from 1550BC, discovered under the A20 at Dover. See Dover Museum for opening times. Tel: 01304 201066 EMail: museum@dover.gov.uk Budget Book The budget book is prepared following the meetings of the Cabinet and Scrutiny (Management) Committee, to allow the Council’s formal consideration and approval of its revenue budget. Tel: 01304 872108 EMail: finance@dover.gov.uk Building Control Provides a service on new and old buildings undergoing modification, as well as dealing with any dangerous structures. Tel: 01304 872490 EMail: buildingcontrol@dover.gov.uk Building Regulations If you want to put up a new building, extend or alter an existing one, or provide fittings such as drains or heat-producing appliances, the Building Regulations will probably apply. Tel: 01304 872490 EMail: buildingcontrol@dover.gov.uk Building Repairs Responsible for the day to day repair and maintenance of all Council housing. Tel: 01304 872299 EMail: repairs@dover.gov.uk Building Surveyors Plan, administer and manage all major contracts and the maintenance of the Council's housing stock and corporate buildings. Tel: 01304 872239 EMail: propertyservices@dover.gov.uk Bulky Item Collection A service to remove unwanted bulky household items Tel: 01304 872428 EMail: customerservices@dover.gov.uk Bulky Items The council provide a special collection service for bulky items Tel: 01304 872428 EMail: waste@dover.gov.uk Bullying (www.dfes.gov.uk) The DFES web site is intended to show pupils, their families and teachers how to tackle bullying. Burial of Paupers When no living relatives can be found and a person dies with insufficient funds to cover their funeral arrangements the Environmental Health Officers make the necessary arrangements Tel: 01304 872302 EMail: envhealth@dover.gov.uk Burials Interments within the Council's cemeteries. Tel: 01304 872458 EMail: burials@dover.gov.uk Bus Lanes (www.kent.gov.uk) There are no bus lanes is Dover District. This is a KCC responsibility Bus Pass Scheme Administration of the councils token/voucher and bus pass scheme and the reimbursement of tokens/vouchers used as fares to the taxi proprietors. Tel: 01304 872122 EMail: confares@dover.gov.uk Bus Shelters Provision and Maintenance of bus shelters. Tel: 01304 872422 EMail: transport@dover.gov.uk Bus Shelters Dover District Council is one of four bodies who provide bus shelters in the Dover District EMail: propertyservices@dover.gov.uk Buses The District's bus service is provided by Stagecoach. Tel: 0870 2433711 Business Information and advice for local businesses Tel: 01304 872043 EMail: econdev@dover.gov.uk Business and Street Trading Licenses Licensing information and application forms Tel: 01304 872295 EMail: licensing@dover.gov.uk Business Awards and Grants Guidance and further information on how to apply for grants for businesses Tel: 01304 872043 EMail: econdev@dover.gov.uk Business Directory Directory of local businesses. Tel: 01304 872043 EMail: econdev@dover.gov.uk Business Legislation (www.tradingstandards.gov.uk) Trading Standards website Business Opportunities A directory of sites and premises available for business use Tel: 01304 872043 EMail: forwardplanning@dover.gov.uk Business Parks (Marketing) The marketing of Business Parks within the District is carried out in conjunction with the developer, and forms part of a marketing plan for the District as a whole. Tel: 01304 872043 EMail: econdev@dover.gov.uk Business Parks (Planning) The allocation of adequate land for economic development. Tel: 01304 872472 EMail: forwardplanning@dover.gov.uk Business Rates A tax on non-domestic properties in the area to help support local authority spending. Tel: 01304 872195 EMail: nndr@dover.gov.uk Business Sectors and Services Information for businesses Tel: 01304 872043 EMail: econdev@dover.gov.uk Business Sites A directory of sites and premises available for business use Tel: 01304 872043 EMail: forwardplanning@dover.gov.uk Business Support and Advice Business support and grant information. Tel: 01304 872043 EMail: econdev@dover.gov.uk C.C.T.V. Provides a monitored closed circuit television surveillance service in town centres and car parks. Tel: 01304 216860 EMail: parking@dover.gov.uk Cabinet The Cabinet, which includes the Leader of the Council, is the Executive, or decision-making body, of the Council. Tel: 01304 872303 EMail: democraticservices@dover.gov.uk Cabinet and Committees List of Cabinet and Committee Members in Dover District Tel: 01304 872304 EMail: democraticservices@dover.gov.uk Camp Sites (www.whitecliffscountry.org.uk) Accommodation providers (including camp sites) are listed on our tourism website www.whitecliffscountry.org.uk Tel: 01304 240477 EMail: tic@dover.gov.uk Can Banks Organising the supply and clearance of recycling facilities. Tel: 01304 872428 EMail: waste@dover.gov.uk Capital Programme The Capital Programme is produced by the Accountancy section Tel: 01304 872111 EMail: finance@dover.gov.uk Car Boot Sales (www.tradingstandards.gov.uk) Guidance is available on the Trading Standards website Car Parking Badges Blue badges for disabled drivers are provided by KCC. Parking permits are issued by Dover District Council Tel: 01304 872459 EMail: parking@dover.gov.uk Car Parks Provision of on and off street parking in the towns and villages of the District. Tel: 01304 872459 EMail: parking@dover.gov.uk Carbon Footprint An online calculator to show you how much carbon you are using Care Services (www.kent.gov.uk) Detailed information provided by Kent County Council Careers Advice (www.direct.gov.uk) Information available on the DirectGov website Careline White Cliffs Careline is a 24 hour community alarm system for the elderly and disabled, based at Whitfield. Tel: 01304 872070 EMail: careline@dover.gov.uk Cars (Abandoned) Arranging for the removal of vehicles abandoned on the public highway. Tel: 01304 872428 EMail: abandoned.vehicles@dover.gov.uk Cash Offices For receipt of payments to the Council. Tel: 01304 872125 EMail: fin@dover.gov.uk Castles (www.whitecliffscountry.org.uk) Castles in the Dover District Tel: 01304 240477 EMail: tic@dover.gov.uk CCTV Closed circuit television, otherwise known as CCTV has proved itself in recent years to be a powerful weapon in the continuing fight against crime, particularly when integrated with other crime reduction methods such as retail 'radio-link' systems. Tel: 01304 216860 EMail: parking@dover.gov.uk Cemeteries Provision and maintenance of the Council's cemeteries. Tel: 01304 872458 EMail: burials@dover.gov.uk Central Government (www.direct.gov.uk) DirectGov is the website for Central Government Cesspools Provision of an emptying service. Tel: 01304 872428 EMail: waste@dover.gov.uk Chairman of the Council The Chairman of Dover District Council is the First Citizen in the District of Dover, Deal and Sandwich and takes precedence over all others including the Town Mayors, but excluding royalty and Her Majesty's deputy, the Lord Lieutenant of Kent. The Chairman is elected annually by fellow Councillors. Tel: 01304 872003 EMail: chairmanoffice@dover.gov.uk Chambers of Commerce Business advice and contact details for local Chambers of Commerce Tel: 01304 872043 EMail: econdev@dover.gov.uk Change of Address Notify the council of your change of address online. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Change of Use (Planning) Planning permission needs to be sought for change of use. Tel: 01304 872486 EMail: developmentcontrol@dover.gov.uk Charter Marks Awards received for standards of excellence in the provision of public services. Tel: 01304 821199 EMail: ddc@dover.gov.uk Childcare (www.kent.gov.uk) Kent Early Years and Childcare Unit EMail: KentCIS@kent.gov.uk Childminders, Playgroups and Independent Nurseries (www.kent.gov.uk) Kent Early Years and Childcare Unit provides information on Childcare and nursery education EMail: KentCIS@kent.gov.uk Choice Based Lettings Rather than homes being allocated by the council, choice based lettings allows tenants and prospective tenants to bid for the empty homes they are interested in. Tel: 0304 872265 EMail: housing@Dover.gov.uk Cinemas Licences are available for Cinemas from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Citizen Information Points Dover District Council have area offices in Dover, Deal, Sandwich and Aylesham for residents requiring information on council services. Payments can also be made at these offices. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Citizens Advice Bureau (www.citizensadvice.org.uk) The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. Citizens Panel A randomly selected and representational number of residents who are asked throughout the year to complete surveys or attend meetings. The results of these are then considered and, where appropriate, changes or improvements are made. Tel: 01304 872141 EMail: customerservices@dover.gov.uk Clinical Waste Special arrangements are made for clinical/medical waste, this must be organised through a District Nurse. Tel: 01304 872428 EMail: waste@dover.gov.uk Clubs and Societies Our online community directory provides contact details of local clubs and societies Tel: 01304 821199 Coal in Kent (www.kentcoal.co.uk) Led by Dover Museum and the White Cliffs Countryside Project the Coalfields Heritage Initiative Kent (CHIK) project's aim is to record and preserve East Kent's mining heritage. Tel: 01304 201066 EMail: museum@dover.gov.uk Coalfields Regeneration Trust The Coalfields Regeneration Trust is an independent grant-making organisation dedicated to improving the quality of life for people in Britain’s coalfield communities and helping former mining communities take their place at the forefront of neighbourhood regeneration. Tel: 01304 872285 EMail: communitydevelopment@dover.gov.uk Coast Protection Maintaining the integrity of the existing coastline and avoiding erosion, where desirable. Tel: 01304 872420 EMail: propertyservices@dover.gov.uk Coastguard (www.mcga.gov.uk) The Maritime and Coastguard Agency Cockroaches The council do not provide a service to remove cockroaches but can give advice Tel: 01304 872428 EMail: customerservices@dover.gov.uk Commemorative Benches Commemorative seats can be purchased via the Council for installation within the District. You can request your preferred location which will be assessed for suitability and either approved or an agreed alternative found. Tel: 01304 872406 EMail: propertyservices@dover.gov.uk Comments, Compliments and Complaints The Council has a complaints procedure which is approved by the Local Government Ombudsman. The system is operated independently and is designed to allow speedy investigation of allegations of injustice caused by maladministration. Tel: 01304 872306 EMail: complain@dover.gov.uk Commercial Sites and Premises Details of land and premises available for business use Tel: 01304 872043 EMail: forwardplanning@dover.gov.uk Commercial Waste Trade waste should be placed in special green sacks that can also be purchased from any Council area office, minimum purchase 5. Tel: 01304 872428 EMail: waste@dover.gov.uk Committee Administration The Committee Administration is responsible for arranging all council meetings; the preparation of agendas and minutes and actioning certain of the decisions taken. Tel: 01304 872352 EMail: democraticservices@dover.gov.uk Committees List of the current cabinet and committees Tel: 01304 872304 EMail: democraticservices@dover.gov.uk Community Care Services for the elderly and disabled including the sheltered accommodation and home improvements for disabled tenants. Tel: 01304 872070 EMail: careline@dover.gov.uk Community Centres Contact details for community centres around the district Tel: 01304 872285 EMail: communitydevelopment@dover.gov.uk Community Development Supporting the development of the community including community grants. Tel: 01304 872246 EMail: communitydevelopment@dover.gov.uk Community Directory Our community directory is a service which enables 'not for profit' organisations to create their own entry, add events and job vacanices EMail: website@dover.gov.uk Community Grants The Council have a Lottery and Funding Officer who assists local community groups in finding money for their projects. Tel: 01304 872285 EMail: communitydevelopment@dover.gov.uk Community Liaison Working together with statutory and voluntary agencies to develop and promote local initiatives. Helping to ease community tensions, particularly in respect of asylum seeker issues. Tel: 01304 872235 EMail: communitysafety@dover.gov.uk Community Safety A plan detailing the activities and joint initiatives between the Council and other agencies in the District, to reduce crime and anti-social behaviour. Tel: 01304 872165 EMail: communitysafety@dover.gov.uk Community Strategy A partnership approach to promoting and addressing the economic, social and environmental wellbeing of the area for the next five years. The council is a partner in the process and it provides the secretariat function. Tel: 01304 872311 Tel: 01304 872311 EMail: policy@dover.gov.uk Compact The Dover and District Compact is a local agreement that sets out the principles for working together across the statutory, voluntary and community sectors, to improve their relationship for mutual advantage. Tel: 01304 872314 EMail: policy@dover.gov.uk Compliments and complaints At Dover District Council we are very conscious of our responsibility to provide the highest possible standard of service to our Council Tax payers. We are proud of the standards that we achieve but realise that, even in the best-run organisations, things do occasionally go wrong. Tel: 01304 872322 EMail: commentsandcomplaints@dover.gov.uk Comprehensive Performance Assessment Comprehensive performance assessment (CPA) is about helping councils deliver better services to local people. It is part of a wider improvement agenda set out in the Local Government White Paper Strong Local Leadership – Quality Public Services. Tel: 01304 872141 EMail: davidrandall@dover.gov.uk Concessionary Travel Scheme Administration of the councils voucher and bus pass scheme and the reimbursement of vouchers used as fares to the taxi proprietors. Tel: 01304 872122 EMail: confares@dover.gov.uk Conifers (High Hedges) The Conservation section can provide help to people who have problems with evergreen and semi-evergreen hedges, such as Leyland Cypress, that are subject of the Antisocial Behaviour Act, Part 8, 2003. Tel: 01304 872205 EMail: conservation@dover.gov.uk Connaught Park Connaught park provides facilities for both recreational and sporting activities. EMail: propertyservices@dover.gov.uk Conservation Promoting and advising on the conservation of historical buildings and Conservation Areas. A series of guidance notes are available. Tel: 01304 872480 EMail: conservation@dover.gov.uk Conservation Areas Areas of special architectural or historic interest, the character or appearance of which it is desirable to preserve or enhance Tel: 01304 872455 EMail: conservation@dover.gov.uk Constitution A document which sets out how the Council operates, how decisions are made and the procedures which are followed to ensure that these are efficient, transparent and accountable to local people Tel: 01304 821199 EMail: democraticservices@dover.gov.uk Consultation Consultation and communication are key to the most effective and efficient delivery of the Council’s vision to deliver the best customer focussed services and support to all communities. EMail: consultation@dover.gov.uk Consumer advice and protection (www.citizensadvice.org.uk) The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. Consumer Safety (www.tradingstandards.gov.uk) Trading Standards website Contaminated Land Planning and enquiries from the public regarding contaminated land are dealt with by the Environmental Health team Tel: 01304 872085 EMail: envhealth@dover.gov.uk Copyright (this website) All rights of all material including the design, text and graphics on this website is copyright of Dover District Council. Tel: 01304 872013 EMail: website@dover.gov.uk Corporate Enforcement Strategy The Corporate Enforcement Strategy has been created as an overarching document for all types of enforcement activity undertaken by the Council. Tel: 01304 872328 EMail: communitysafety@dover.gov.uk Corporate Governance The authority has an approved Code of Governance facilitating the effective exercise of its functions. Tel: 01304 872141 EMail: corporategovernance@dover.gov.uk Corporate Plan The Corporate Plan sets out the Vision, longer-term focus and short-term strategic targets for the Council. Tel: 01304 872311 EMail: policy@dover.gov.uk Council Home Exchange Existing tenants of councils and housing associations have a right to exchange homes with other council and housing association tenants. Tel: 01304 821199 EMail: housing@dover.gov.uk Council House Purchase / Sales Sale of Council houses to sitting tenants at a discount in accordance with the Housing Act 1985 (Right to Buy). Tel: 01304 872201 EMail: housing@dover.gov.uk Council House Repairs Responsible for the day to day repair and maintenance of all Council housing. Tel: 01304 872299 EMail: repairs@dover.gov.uk Council Houses Stock of rented houses and flats managed and maintained by the Council. Tel: 01304 872087 Council Performance Comprehensive performance assessment (CPA) is about helping councils deliver better services to local people. It is part of a wider improvement agenda set out in the Local Government White Paper Strong Local Leadership – Quality Public Services. Tel: 01304 872141 EMail: davidrandall@dover.gov.uk Council Tax The local tax raised to help finance the Council's services. Help is offered with payment methods, and advice, exemptions, reliefs for single people and disabled people, valuation matters and occupation changes. Tel: 01304 872199 EMail: revenues@dover.gov.uk Council Tax Benefit Financial assistance towards payment of Council tax may be provided to those on low income. Tel: 01304 872199 EMail: revenues@dover.gov.uk Council Vacancies Details and application forms for current vacancies at the Council Tel: 01304 872024 EMail: vacancies@dover.gov.uk Councillors A list of members contact details are available by clickable wardmap or alphabetical listing Tel: 01304 872305 EMail: democraticservices@dover.gov.uk Councillors Allowances List of allowances paid to members Tel: 01304 872304 EMail: democraticservices@dover.gov.uk Councils Details of councillors for district, town and parish councils Tel: 01304 872304 EMail: democraticservices@dover.gov.uk Country Walks (www.kent.gov.uk) Information is provided by KCC on the Countryside Access website Countryside (www.whitecliffscountry.org.uk) Our White Cliffs Country website provides information on countryside events and the White Cliffs Countryside project Tel: 01304 240477 EMail: tic@dover.gov.uk Countryside and Nature Conservation Advice available from the conservation section Tel: 01304 872480 EMail: conservation@dover.gov.uk Countryside Management The White Cliffs Countryside Project is a collaboration between local authorities, conservation organizations, Eurotunnel and other local businesses. The Project cares for and manages the cliffs and countryside around Dover and Folkestone. Tel: 01304 241806 EMail: wccp@whitecliffscountryside.org.uk Crabble Athletic The Crabble Athletic Ground sits below the Dover AFC football ground and is used for rugby whilst also providing a 600m cycle track. EMail: propertyservices@dover.gov.uk Cricket pitch bookings www.el-doversports.co.uk provides online bookings for sports pitches in the Dover District Tel: 01304 832938 Crime and Disorder Audit Crime and Disorder Reduction Partnerships are required by law to conduct a crime and disorder audit every three years to identify local crime and disorder issues. Partnerships must then produce a strategy of how they propose to address those issues over the next three years. Tel: 01304 872315 EMail: communitysafety@dover.gov.uk Crime and Disorder Strategy The Crime and Disorder Act 1998 requires the Local Responsible Authorities in Dover District to form a partnership to produce, implement and monitor a three year crime and disorder reduction strategy. Tel: 01304 872315 EMail: communitysafety@dover.gov.uk Crime Prevention (www.crimereduction.gov.uk) A government website providing information and resources for people working to reduce crime in their local area Crime Reduction / Community Safety Matters concerning crime and antisocial behaviour. Tel: 01304 872220 EMail: communitysafety@dover.gov.uk Crossing Patrols - Schools (www.kent.gov.uk) The School Crossing Patrol service in Kent is owned and managed by the Local Education Authority - Kent County Council's Education Directorate. Customer Care The Council is committed to providing the highest standard of service to the public, commensurate with the need to maintain Council Tax at an acceptable level. To this end, staff receive appropriate training and the complaints system is in place to deal with those occasions when unfortunately, things go wrong. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Cycling / Cycle Routes The development and promotion of cycling facilities throughout the district. Service provided by KCC, Tel: 08458 247800 Damp and Condensation Damp and Condensation can have a detrimental affect on health as well as property. Tel: 01304 872225 Tel: 01304 872221 EMail: privatesectorhousing@dover.gov.uk Dance Details of dancers and dance schools are available in our directory of Arts and Creative Industries Tel: 01304 872056 EMail: artsandevents@dover.gov.uk Danes Recreation Ground Danes Recreation Ground set on the eastern slopes of Dover provides facilities for football and cricket including changing rooms. EMail: propertyservices@dover.gov.uk Dangerous and poisonous waste Special arrangements are made for clinical/medical waste using yellow sacks which can be supplied on request Tel: 01304 872428 EMail: waste@dover.gov.uk Dangerous Buildings The Council responds to reports of a building, wall or other structure being in a dangerous condition and co-ordinates the removal of the danger. Please telephone, write to us or e-mail us with the address and a brief description of the danger. Write to: Building Control Manager, Dover District Council, White Cliffs Business Park, Dover, Kent, CT16 3PJ. Tel: 01304 872495 EMail: buildingcontrol@dover.gov.uk Dangerous Wild Animals Licenses are available for Dangerous Wild Animals from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Data Protection and Freedom of Information The Freedom of Information Act gives everyone the right to see recorded information held by the Council. Tel: 01304 872318 EMail: freedomofinformation@dover.gov.uk Deaf Services (www.kent.gov.uk) The Deaf Services Bureau (DSB) provides a range of services to deaf and partially hearing people of all ages. Tel: 08458 247 247 Deal Pier The Council maintains the pier and provides facilities for promenaders and anglers. Tel: 01304 872448 Tel: 01304 363815 (Deal Pier Office) EMail: leisureservices@dover.gov.uk Deal Pier - Real time data The Channel Coastal Observatory's website displays data live from Deal Pier and includes Wave data, Tide data and Meteorological data Deal Town Hall A fully refurbished 19th-century town hall available for hire throughout the year. Contains civic pictures and historic artefacts. Leased to Deal Town Council. Tel: 01304 361999 EMail: deal.town.council@deal.gov.uk Death notification Notify the council of a deceased person online Tel: 01304 872428 EMail: customerservices@dover.gov.uk Deaths A guide to burials and cemetries Tel: 01304 872458 EMail: burials@dover.gov.uk Debtors Collection of fees and charges from users of the services provided by the Council. Tel: 01304 872135 EMail: revenues@dover.gov.uk Deceased Notify the council of a deceased person online Tel: 01304 872428 EMail: customerservices@dover.gov.uk Decision making Details of key decisions made by the council Tel: 01304 872304 EMail: democraticservices@dover.gov.uk Democratic Services Democratic Services provide support for Councillors, organise elections and electoral registration and process searches for Land and Property sales. Tel: 01304 872352 EMail: democraticservices@dover.gov.uk Department for Work and Pensions (www.dwp.gov.uk) Formerly known as DSS (department of Social Security) Tel: 020 7712 2171 Description of goods (www.tradingstandards.gov.uk) Advice is available on the Trading Standards website Design The Council employs a designer who is responsible for producing the majority of the Council's leaflets and museum exhibitions panels. Tel: 01304 872368 EMail: designstudio@dover.gov.uk Design Guide This guide will help everyone who is involved in making planning applications, particularly for those wishing to extend an existing dwelling, or build one or two houses Tel: 01304 872455 EMail: conservation@dover.gov.uk Designated Public Place Orders A Designated Public Places Order has been placed to control the consumption of alcohol in public places in specified areas. Tel: 01304 872054 EMail: communitysafety@dover.gov.uk Direct Debit The simplest way to make payments to the council. Tel: 01304872199 EMail: customerservices@dover.gov.uk Direct Gov (www.direct.gov.uk) Central Government website with links straight through to public services Disabilities Dover District Council is committed to eliminating all forms of discrimination, and actively promotes equality of opportunity. Tel: 01304 872317 EMail: equalities@dover.gov.uk Disability Register - Children's (www.kent.gov.uk) Kent County Council is obliged to keep a register of children between birth and 18 who have learning, physical or sensory disability, which has a marked impact on their daily life. Tel: 08458 247247 Disability scheme and action plan Dover District Council have produced a Disability scheme and action plan Tel: 01304 872317 EMail: equalities@dover.gov.uk Disabled Facilities The Council has an access officer, whose role it is to give advice on matters regarding to, and facilities within public buildings. The Council have an ongoing programme to improve the access and facilities of its own buildings and ensures that its new buildings are accessible for all. Tel: Tel: 01304 872496 EMail: buildingcontrol@dover.gov.uk Disabled Facilities Grants If you are an owner/occupier or private sector tenant living in the Dover District Council are then you may be eligible for a disabled facilities grant. Tel: 01304 872454 EMail: privatesectorhousing@dover.gov.uk Disabled Parking Disabled drivers may park up to three hours (not to exceed the Car Park's maximum period) free of charge in Pay and Display areas in car parks providing a disabled badge and clock is displayed. Tel: 01304 872459 EMail: parking@dover.gov.uk Disabled Parking Bays Disabled drivers in the Dover District may request that a disabled bay is marked on a highway or in a layby where certain criteria are met. Tel: 01304 872442 EMail: disabledbays@dover.gov.uk Disabled Parking Scheme (www.kent.gov.uk) A Kent County Council Service Tel: 01622 605020 Disclaimer (website) Dover District Council make every effort to ensure that the information on this website is accurate and up to date. However, we cannot accept responsibility for any loss or inconvenience caused by reliance on inaccurate material contained on this site. Tel: 01304 872013 EMail: website@dover.gov.uk Discrimination - Disability, Sex and Race Dover District Council is committed to eliminating all forms of discrimination, and actively promotes equality of opportunity. Tel: 01304 872317 EMail: equalities@dover.gov.uk Disrepair in privately rented accommodation The Private Sector Housing team provides help and advice for tenants in the private sector who are living in sub-standard properties Tel: 01304 872225 Tel: 01304 872221 EMail: privatesectorhousing@dover.gov.uk Dog Litter Bins Litter and Dog Poop Scoop bins are privded at various locations to assist with keeping the streets and open spaces clean. They are emptied daily or within the hour if a report of overflowing is received. Tel: 01304 872428 EMail: waste@dover.gov.uk Dog Warden Enforcement of orders and byelaws on footways, 'Poop Scoop' areas and dogs on beach bans. Collection of stray dogs. Tel: 01304 872289 EMail: envhealth@dover.gov.uk Domestic Violence The Council have devised formal domestic operating guidelines to assist victims of violence within the Council's housing stock. Tel: 01304 872220 EMail: csu@dover.gov.uk EMail: communitysafety@dover.gov.uk Domestic Violence Booklet - Where to get help A domestic abuse information booklet is available for victims of domestic violence, or friends and family of those suffering abuse. The booklet details all local services and lists agencies and what role they play. Tel: 01304 872165 EMail: communitysafety@dover.gov.uk Door Supervisors Licenses are available for Door Supervisors from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Dover District Council @ Your Service, Residents Newsletter Newsletter published for the residents of the Dover District Tel: 01304 872020 EMail: pr@dover.gov.uk Dover District Local Plan A document which defines the planning guidelines throughout the District. Tel: 01304 872472 EMail: forwardplanning@dover.gov.uk Dover District Sport Recreation Strategy A strategy to encourage and develop sport and recreational opportunities within the district. Objectives and achievements are reviewed annually. Tel: 01304 872447 EMail: leisureservices@dover.gov.uk Dover Forum An independent community website for the people of Dover. Dover Museum (www.dovermuseum.co.uk) Four floors of Dover's history and a special exhibitions gallery. Home of the Bronze Age Boat. Free object classification service. Free entry for local residents. Education service for schools. Tel: 01304 201066 EMail: museum@dover.gov.uk Dover Pride Dover Pride is a partnership of business, local and regional organisations and the people of Dover whose aim is to make the town a great place to live, work and visit. Tel: 01304 872162 EMail: sarah@doverpride.org.uk Dover Priory Station Proposed Improvement of Dover Priory Station, HST (High Speed Trains) Connect Project Tel: 01304 872423 EMail: regeneration@dover.gov.uk Dover Town Hall (www.margatewintergardens.co.uk) Managed by Thanet Leisure Force, this is the largest function hall in the District with a number of rooms for hire throughout the year. A unique historical setting for special occasions and popular venue for civil marriage ceremonies. Full catering service. Also known as Maison Dieu. Tel: 01304 201200 (Dover Town Hall) Tel: 01843 296111 (Thanet Leisure Force) EMail: admin@leisureforce.co.uk Drainage Problems with private sewers and drains will be dealt with by the Environmental Health Team. Tel: 01304 872428 EMail: envhealth@dover.gov.uk Drainage on Highways (www.kent.gov.uk) Sewer blockages on road gulleys are dealt with by the Highways Division. This service is provided by Kent Highway Services Tel: 08458 247800 Drama Details of drama and theatre groups are listed in our arts and creative industries directory Tel: 01304 872056 EMail: artsandevents@dover.gov.uk Draughtsmen The provision of a draughting service for many of the Council's services. Tel: 01304 872478 EMail: developmentcontrol@dover.gov.uk Drop Kerbs (Vehicle Crossings) (www.kent.gov.uk) Vehicle crossings can be made to enable people to gain access to their property from the road across footways and verges, which are part of the highway. This service is provided by Kent County Council. Tel: 08458 247800 Drought Water saving advice Tel: 01304 872428 EMail: customerservices@dover.gov.uk Dumps Transfer Station and Household Waste Recycling Centres in the Dover District are operated by Kent County Council E-mail alerts Join our emailing service to have an email alert sent to you each time services are updated on this website. Options include job vacancies, Planning Applications, Events and News Tel: 01304 872013 EMail: website@dover.gov.uk Earpiercing, Tattooing, Electrolosis, Acupuncture Registration Licences are available from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk East Kent Audit Partnership Under legislation the Council’s Section 151 Officer, (the Senior officer in charge of the Council’s financial arrangements), has a duty to ensure that there is a continuous review of the Councils financial arrangements, ensuring that the appropriate records are maintained, and that the Council acts legally. The East Kent Audit Partnership is between Dover, Shepway and Thanet District Councils. Tel: 01304 872145 EMail: eastkentauditpartnership@dover.gov.uk East Kent Children's Disability Register (www.kent.gov.uk) Kent County Council is obliged to keep a register of children between birth and 18 who have learning, physical or sensory disability, which has a marked impact on their daily life. Tel: 08458 247247 Eating Out (www.whitecliffscountry.org.uk) Our White Cliffs Country website provides details of local places to eat Tel: 01304 240477 EMail: tic@dover.gov.uk Economic Development and Regeneration Information on grant and financial assistance available to new and expanding businesses. The development of Dover Town Investment Zone, the Sandwich Corridor Scheme, two former coalfield sites, Betteshanger and Tilmanstone and a flagship business park 'the White Cliffs Business Park'. Tel: 01304 872043 EMail: econdev@dover.gov.uk Education and Learning (www.kent.gov.uk) A Service provided by KCC Education Officer (www.dovermuseum.co.uk) Employed to work with schools in the District and to attract those from outside to use the historical and natural assets of the area. The Education Officer also develops resource material relevant to the National Curriculum. Tel: 01304 201066 EMail: museum@dover.gov.uk Education Welfare (www.kent.gov.uk) Infromation provided on Kent County Council website Elections The Council's Returning Officer is responsible for ensuring that all elections required to be held in the District are carried out within the relevant legislation. These include European parliamentary, UK parliamentary, Kent County Council, District Council, Parish Council elections and Referenda. Tel: 01304 872352 EMail: elections@dover.gov.uk Electoral Boundaries Warding arrangements for the district Tel: 01304 872353 EMail: elections@dover.gov.uk Electoral Registration The Council's Electoral Registration Officer is responsible for the annual update, by means of a house-to house canvass of the Register of Electors. Tel: 01304 872353 EMail: elections@dover.gov.uk Electronic Government The Council has laid the foundations for the electronic enablement of our services and has identified the key tasks and projects required to meet the government target of 100% availability by the end of 2005. Tel: 01304 872006 EMail: it@dover.gov.uk Elms Vale Recreation Ground, Dover Elms Vale is sited on the western edge of Dover and is a major site for sporting activities within the town. In addition to the 5 football pitches sited here together with a changing pavilion there is a play area and multi-use games area (MUGA). EMail: propertyservices@dover.gov.uk Emergency Call Out Service An out of hours service is provided to assist during emergencies Tel: 01304 821199 Emergency Planning The Council maintains a Major Emergency Plan to co-ordinate it's response to major emergencies that may arise. The plan aims to provide initial support to the emergency services, help to those affected by a major disaster and manage any longer term recovery and restoration programme. Tel: 01304 872027 EMail: trevorfermor@dover.gov.uk Emergency Planning - Preparing for emergencies (www.pfe.gov.uk) Information and guidance on what to do to prepare for a variety of emergencies that could face the UK, what to do if an incident does occur, and information on what the government is doing to protect the country as a whole. Emergency Response Advice is available from the British Red Cross in how to Prepare for the unexpected. Empty Properties The Council has developed a Strategy to bring empty residential properties back into use. Grants are available under certain circumstances. Empty properties can be reported to the Council on the contact number below. Tel: 01304 872225 EMail: privatesectorhousing@dover.gov.uk Endeavour Centre This striking beach hut resembling the hull of an upturned boat, was designed and built by students of The Prince's Foundation. The environmentally friendly project, completed in March 2000 was funded by donations. Tel: 01304 872406 EMail: propertyservices@dover.gov.uk Energy Advice Help with managing energy use and costs. Tel: 01304 872218 EMail: energy@dover.gov.uk Energy Conservation Plan A 15 year plan to reduce energy consumption in all domestic properties. Tel: 01304 872218 EMail: energy@dover.gov.uk Enforcement A major ongoing commitment to get tough on anti-social behaviour and vigorous on environmental enforcement is being supported by a key framework document - the Corporate Enforcement Strategy. Tel: 01304 872320 EMail: communitysafety@dover.gov.uk Enforcement Strategy One of the major projects which the Council has included within its Corporate Plan 2004-2008 is being tough on anti-social behaviour and vigorous on environmental enforcement. A Corporate Enforcement Strategy has therefore been developed. Tel: 01304 872315 EMail: communitysafety@dover.gov.uk Enterprise Agency of East Kent This Council is keen to promote the start-up of new businesses and is one of the sponsors of Technology Enterprise Kent, both financially and with the provision of workshops in Deal, Dover and Aylesham. Tel: 01304 822351 EMail: econdev@dover.gov.uk Entertainment Licensing The issuing of Public Entertainment Licences Tel: 01304 872284 EMail: licensing@dover.gov.uk Environmental Health Enablement and enforcement of health hygiene and safety standards in the working, living and open environment. Tel: 01304 872428 EMail: envhealth@dover.gov.uk Environmental Registers The Environmental Services Division maintains a public register on authorised processes and cooling towers Tel: 01304 821199 EMail: envhealth@dover.gov.uk Equal Opportunities All Council Directorates are required to observe the Council's Equal Opportunities Policy in the formulation and implementation of their policies and procedures. Tel: 01304 872022 EMail: vacancies@dover.gov.uk Equality and Access to Services Dover District Council is committed to eliminating all forms of discrimination, and actively promotes equality of opportunity. Tel: 01304 872317 EMail: equalities@dover.gov.uk European Affairs (www.kent.gov.uk) KCC International Affairs Group (IAG) is a corporate service unit based within Kent County Council. European Initiatives Information on links with Europe and Euro funding opportunities. The Council also works with other public bodies and the private sector within the UK and Europe on joint schemes and cross fertilisation of ideas to benefit the district. Tel: 01304 872050 EMail: econdev@dover.gov.uk European Programmes The Economic Development Unit is also involved in European programmes and obtaining grants for the Council. Tel: 01304 872050 EMail: econdev@dover.gov.uk Event Planning Providing help and guidance for event planners, including an events management toolkit and planning form. Tel: 01304 872406 EMail: propertyservices@dover.gov.uk Events Details of events being held within the Dover District. Tel: 01304 872056 EMail: artsandevents@dover.gov.uk Fair Trading (www.tradingstandards.gov.uk) Information and advice is available on the Trading Standards website Fake Goods (www.tradingstandards.gov.uk) Trading standards provide advice on buying goods Family Planning (www.fpa.org.uk) Family Planning Association Family Support (www.kent.gov.uk) A KCC Service. The Primary Intervention Project is a new and exciting school based project offering support to families and pupils. Fares Links to local transport fares information Tel: 01304 872013 Fares (Concessionary) Bus passes and travel vouchers are available for elderly and disabled residents Tel: 01304 872122 EMail: confares@dover.gov.uk Farmers markets A list of farmers markets is published on the White Cliffs Country website Farmers Markets (www.whitecliffscountry.org.uk) Details of markets/farmers markets held in the district are available on our White Cliffs Country website Tel: 01304 205108 EMail: tic@dover.gov.uk Fees and Charges A list of fees and charges for all council services Tel: 01304 821199 EMail: ddc@dover.gov.uk Ferry Bookings (www.whitecliffscountry.org.uk) All cross channel ferry, hovercraft and SeaCat bookings can be made at the Tourist Information Centres. Tel: 01304 205108 Filming The Council supports filming on location in the district where appropriate, as a means to promote the area around the world, providing proper consideration is given to a range of factors, including protection of the environment, liason with local communities and all public safety issues. Tel: 01304 872020 EMail: pr@dover.gov.uk Financial Information Annual statement of Accounts Tel: 01304 821199 EMail: finance@dover.gov.uk Finding work (www.direct.gov.uk) Careers Advice from DirectGov Fire Fighting and Rescue Service (www.kent.fire-uk.org) Kent Fire and Rescue Service Fire Kills (www.firekills.gov.uk) Fire safety website Fire Safety (www.hse.gov.uk) Health and Safety Executive Website Tel: 0845 345 0055 Firearms (www.homeoffice.gov.uk) Control of fire arms Firework displays Guidance on planning and running safe and successful firework displays Tel: 01304 872406 EMail: propertyservices@dover.gov.uk Fishing The council own Deal Pier which is a popular fishing location, hosting a number of fishing tournaments. Tel: 01304 363815 EMail: leisureservices@dover.gov.uk Flat conversion guidelines This document has been produced by our forward planning department. Tel: 01304 872474 EMail: forwardplanning@dover.gov.uk Fleas The council provides a service to treat fleas, however there is a charge for this service Tel: 01304 872428 EMail: envhealth@dover.gov.uk Flies Information and advice on flies Tel: 01304 872428 EMail: envhealth@dover.gov.uk Flooding Advice on how to prepare for and what to do when flooding occurs. Tel: 01304 821199 EMail: customerservices@dover.gov.uk Flooding and Coastal Defence The management of the coast defences between Sandown Castle, Deal and Kingsdown and also at St. Margaret's Bay Tel: 01304 872420 EMail: propertyservices@dover.gov.uk Fly Tipping Report fly tipping on this website Tel: 01304 872428 EMail: waste@dover.gov.uk Food Safety Enforcement of Food Safety Act 1990. Investigates complaints of unsound food and complaints regarding food premises. Tel: 01304 872216 EMail: envhealth@dover.gov.uk Food Standards (www.tradingstandards.gov.uk) Information and advice is available on the Trading Standards website Foot bridges (www.kent.gov.uk) Information provided by KCC Football pitch bookings www.el-doversports.co.uk provides online bookings for sports pitches in the Dover District Tel: 01304 832938 Footpaths (www.kent.gov.uk) The maintenance and enhancement of public footpaths is carried out by Kent County Council. Tel: 08458 247800 Footway Lighting (www.kent.gov.uk) Providing and maintaining lighting suitable for pedestrians throughout the District, where lighting is not provided by the highway authority. This service is provided by Kent County Council. Tel: 08458 247800 Footways (www.kent.gov.uk) Maintenance of the highway footways is carried out by Kent County Council. Tel: 08458 247800 Foreign and Commonwealth Office (www.fco.gov.uk) The purpose of the FCO is to work for UK interests in a safe, just and prosperous world. We do this with some 16,000 staff, based in the UK and our overseas network of over 200 diplomatic offices. Forward Planning Providing guidelines and briefs to ensure that the economic viability and environmental integrity of the District is enhanced, which also includes the preparation and monitoring of the District Local Plan and influencing the County Structure Plan. Tel: 01304 872472 EMail: forwardplanning@dover.gov.uk Fostering (www.kent.gov.uk) Service provided by Kent County Council. Information on Fostering is available through the Kent County Council Website Fouling It is an offence for any person in charge of a dog not to remove any faeces deposited by a dog in their charge. Anyone found guilty of an offence will be issued with a fixed penalty ticket (currently £50 fine). Tel: 01304 872289 EMail: envhealth@dover.gov.uk Fraud We are committed to promoting an anti fraud culture. You can report benefit fraud without giving your name on this website or by calling the fraud hotline. Tel: 01304 872190 EMail: revenues@dover.gov.uk Freedom of Information The Freedom of Information Act gives everyone the right to see recorded information held by the Council. Tel: 01304 872318 EMail: freedomofinformation@dover.gov.uk Gallery A collection of photos of the district supplied by our Tourism Section Tel: 01304 872056 EMail: toursim@doveruk.com Gambling and Lottery Licenses Licences are available for Lotteries from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Game Dealers Licences are available for Game Dealers from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Garden Bonfires The council can deal with nuisance from smoke from bonfires Tel: 01304 872428 EMail: customerservices@dover.gov.uk Garden Waste Garden Waste will be collected with your normal refuse collection provided it is contained in special sacks purchased from Dover District Council (available from all area offices and Council offices at Whitfield) Tel: 01304 872428 EMail: waste@dover.gov.uk Gardens The management and maintenance of the Council's public gardens. Tel: 01304 872436 EMail: darransolley@dover.gov.uk Gas Safety All landlords who let accommodation are required to arrange an annual safety check for fixed gas appliances provided in their property. Tel: 01304 872225 EMail: privatesectorhousing@dover.gov.uk Gender Dover District Council have produced a gender equality scheme Tel: 01304 872317 EMail: equalities@dover.gov.uk Get safe online Get safe online is a new initiative to protect against internet threats such as viruses, spam and online fraud. Advice and guidance is available to individuals and small businesses. Getting around the District Information on transport in the district Tel: 01304 821199 EMail: ddc@dover.gov.uk Girls brigade (www.girlsbrigadw.org.uk) Official website for Girls Brigade Girls Venture Corps (www.gvcac.org.uk) Girls Venture Corps Air Cadets is a uniformed youth organisation for girls aged 11-20. Governance The authority has an approved Code of Governance facilitating the effective exercise of its functions. Tel: 01304 872141 EMail: corporategovernance@dover.gov.uk Graffiti Please report graffiti to our Customer Services team Tel: 01304 872428 EMail: customerservices@dover.gov.uk Grant Advice Our Community Development team can give advice and help in finding grants for community organisations Tel: 01304 872285 EMail: communitydevelopment@dover.gov.uk Grants (Lottery) The Council has a Lottery and Funding Officer whose job is to assist local community groups in finding money for their projects. Tel: 01304 872285 EMail: communitydevelopment@dover.gov.uk Grants (Renovation) Discretionary funding for upgrading private sector housing including repairs and energy efficiency. Mandatory grants are available to adapt homes for disabled persons. Tel: 01304 872454 EMail: privatesectorhousing@dover.gov.uk Grants (Sport) Sporting individuals, clubs and organisations can apply for financial assistance towards events and equipment. Tel: 01304 872448 EMail: leisureservices@dover.gov.uk Green Waste Recycling Scheme A fortnightly doorstep collection of green waste for recycling. Tel: 01304 872428 EMail: waste@dover.gov.uk Guides / Guidebooks (www.whitecliffscountry.org.uk) Brochures and leaflets are published by the Tourism & Marketing Unit to promote the tourism potential of the District. Tel: 01304 872056 EMail: tourism@doveruk.com Gypsies (unauthorised encampments) The Council obtains orders in the Magistrates Court for the removal of unauthorised gypsy encampments. Tel: 01304 872324 EMail: legal@dover.gov.uk Hackney Carriage and Private Hire Drivers Licences are available for Hackney Carriage and Private Hire drivers from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Hackney Vehicles Licences are available for Hackney Vehicles from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Hairdressing Licences are available for Hairdressing from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Hazardous Waste (www.kent.gov.uk/) Domestic hazardous waste (garden chemicals etc) are currently accepted at some Household Waste Recycling Centres for safe disposal. (KCC service) Health and Medical Care (www.nhsdirect.nhs.uk) NHS website Health and Safety (Statement of Safety Policy) The health and safety of all employees of Dover District Council is not only a prime responsibility of Councillors, Directors and Managers, but also of each and every employee. Tel: 01304 872027 Health and Safety at Work Investigates accidents in offices, shops, warehouses, clubs and at sporting events. Inspects work places and enforces Acts and regulations. Tel: 01304 872216 EMail: envhealth@dover.gov.uk Health and Safety Requirements (www.hse.gov.uk) Health and Safety Executive website Tel: 0845 345 0055 Health Centres (www.nhsdirect.nhs.uk) Find your nearest doctors, dentists, opticians and pharmacies on the NHS website Health Visitors (www.nhsdirect.nhs.uk) Health visitors are attached to local GP surgeries. Details of your local surgeries can be found on the NHS website Hedgerows Protection of hedgerows as detailed in Central Government legislation. Tel: 01304 872481 EMail: conservation@dover.gov.uk HGV Mangement and Signing (www.kent.gov.uk) This service is provided by KCC High Hedges The Conservation section can provide help to people who have problems with evergreen and semi-evergreen hedges, such as Leyland Cypress, that are subject of the Antisocial Behaviour Act, Part 8, 2003. Tel: 01304 872205 EMail: conservation@dover.gov.uk Higher Education (www.kent.gov.uk) KCC Website Highways (www.kent.gov.uk) Management and Maintenance as part of Kent Highways Partnership of highways within the district. This service is operated by Kent County Council. Tel: 08458 247800 Historic Buildings (www.whitecliffscountry.org.uk) Historic Buildings in the Dover District Tel: 01304 240477 EMail: tic@dover.gov.uk Historic Records (www.dovermuseum.co.uk) Dover Museum holds many historic records for the Dover District. Tel: 01304 201066 EMail: museum@dover.gov.uk Historic Sites Promoting and advising on the conservation of historical buildings and Conservation Areas. A series of guidance notes are available. Tel: 01304 872480 EMail: conservation@dover.gov.uk History (www.dovermuseum.co.uk) Dover Museum holds considerable information on the history of the district and its people. Tel: 01304 201066 EMail: museum@dover.gov.uk HIV Services and Advice (www.dh.gov.uk) Information is provided by the Department of Health HMO Licensing Dover District Council has a licensing scheme for specified houses in multiple occupation. For more information on the scheme contact Private Sector Housing Tel: 01304 872454 EMail: privatesectorhousing@dover.gov.uk Hobbies and Interests An online community directory provides contact details of clubs and societies in the district. Home Care Support (www.kent.gov.uk) Information and service provided by KCC Home Education - www.heas.org.uk Home Education Advisory Service website Home Visit Service Dover District Council and The Pensions Service are providing a home visit service Tel: 01304 872199 EMail: revenues@dover.gov.uk Homelessness Helping Families threatened with homelessness to avoid losing their home or to provide alternative accommodation. Tel: 01304 872265 EMail: housing@dover.gov.uk Horticulture Management and maintenance of all trees, shrubs and Council land Tel: 01304 872434 EMail: propertyservices@dover.gov.uk Hospitals (www.nhs.uk) Service provided by NHS (National Health Service) Tel: 020 7210 4850 Hotel Bookings (www.whitecliffscountry.org.uk) The Visitor Information Centres offer a UK hotel booking service. Find hotels in Dover, Deal and Sandwich. Tel: 01304 205108 EMail: tic@dover.gov.uk House in Multiple Occupation Houses in Multiple Occupation which include flats, bed-sits and hostels are inspected by the Private sector Housing team. Certain HMO's in the Dover area are required to be registered with the Council. Tel: 01304 872225 EMail: privatesectorhousing@dover.gov.uk Household Waste Recycling Centres Details of recylcing centres/transfer stations in the district Housing The Council has a range of housing responsibilities. Tel: 01304 872265 EMail: housing@dover.gov.uk Housing (Private Sector) Help and advice regarding Private Sector Housing including information on grants. Tel: 01304 872225 EMail: privatesectorhousing@dover.gov.uk Housing Associations The Council works closely with several housing associations or Registered Social Landlords to help provide new social housing in the district and to provide specialist housing services for people who need specialist support. Tel: 01304 872265 EMail: housing@dover.gov.uk Housing Benefit Fraud We are committed to promoting an anti fraud culture. You can report benefit fraud without giving your name on this website or by calling the fraud hotline. Tel: 01304 872190 EMail: revenues@dover.gov.uk Housing Benefits Financial Assistance may be provided towards rent (Council or private tenants). Tel: 01304 872199 Tel: 01304 872190 EMail: revenues@dover.gov.uk Housing needs Helping those on the waiting list and transfer applicants to obtain suitable housing and re-letting vacancies efficiently. Tel: 01304 872265 EMail: housing@dover.gov.uk Housing Repairs Responsible for the day to day repair and maintenance of all Council housing. Tel: 01304 872299 EMail: repairs@dover.gov.uk Human Resources The provision of a cost effective service to directorates covering recruitment and selection, employee relations, staff welfare, training and development. Tel: 01304 872022 EMail: vacancies@dover.gov.uk Human Rights All Council Departments are required to have regards to the Human Rights Act 1998 in the implementation of their policies and procedures. Tel: 01304 821199 EMail: ddc@dover.gov.uk Icy Roads (www.kent.gov.uk) KCC website IDeA (www.idea.gov.uk) The Improvement and Development Agency (IDeA) was established by and for local government in April 1999. It's mission is to support self-sustaining improvement from within local government. Tel: 020 7296 6600 EMail: info@idea.gov.uk Identity Cards (www.homeoffice.gov.uk) Home Office website Immigration and Nationality (www.ind.homeoffice.gov.uk) Immigration & Nationality Directorate. Part of the Home Office, responsible for Immigration control. Also consider applications for permission to stay, citizenship and asylum. EMail: communitysafety@dover.gov.uk Implementing Electronic Government The Council has laid the foundations for the electronic enablement of our services and has identified the key tasks and projects required to meet the government target of 100% availability by the end of 2005. Tel: 01304 872006 EMail: it@dover.gov.uk Importing Animals (www.defra.gov.uk) The Defra website explains what you have to do to bring animals into the UK. Incapacity (www.jobcentreplus.gov.uk) The Jobcentre plus website contains information on incapacity benefit Income support (www.jobcentreplus.gov.uk) Details of how to claim income support are on the Jobcentre plus website Industrial Properties Details of available sites and premises for business use Tel: 01304 872043 EMail: forwardplanning@dover.gov.uk Infectious Diseases Port Health is primarily concerned with the prevention and control of infectious disease. Tel: 01304 872216 EMail: porthealth@dover.gov.uk Information and Communication Technology Provision of computer services to all Council departments. Tel: 01304 872006 EMail: it@dover.gov.uk Information Commissioner (www.ico.gov.uk) Website for Information Commissioner Insects Dover District Council provides a free service to residential properties for rat and mouse control. A charge is made for wasps and fleas. We also give advice on how to control other insects. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Inspections (Trading Standards) (www.tradingstandards.gov.uk) Trading Standards website Insurance Policies to cover all assets, interests and potential claims against the Council, the payment of premiums and the recording of claims for statistical purposes. Tel: 01304 872130 EMail: insurance@dover.gov.uk Internal Audit Under legislation the Council’s Section 151 Officer, (the Senior officer in charge of the Council’s financial arrangements), has a duty to ensure that there is a continuous review of the Councils financial arrangements, ensuring that the appropriate records are maintained, and that the Council acts legally. The East Kent Audit Partnership is between Dover, Shepway and Thanet District Councils. Tel: 01304 872145 EMail: eastkentauditpartnership@dover.gov.uk International Affairs (www.fco.gov.uk) Foreign and Commonwealth Office. The purpose of the FCO is to work for UK interests in a safe, just and prosperous world. We do this with some 16,000 staff, based in the UK and our overseas network of over 200 diplomatic offices. Internet Service Standards and Statistics We would ideally like to ensure that this website is available 24 hours a day, seven days a week. However, on occasion it is necessary to carry out essential maintenance and the website will be unavailable at these times. Tel: 01304 872013 EMail: website@dover.gov.uk Investment Zones The Council works with landowners and developers to bring together and market potential development sites. Tel: 01304 872043 EMail: econdev@dover.gov.uk Investments / Income Management of the Council's cashflow balances, including temporary investment and borrowing / collection and allocation of income due to the Council. Tel: 01304 872112 (Investments and Borrowing) Tel: 01304 872135 (Sundry Invoices/Income Collection) EMail: fin@dover.gov.uk Job Centres (www.jobcentreplus.gov.uk) Jobcentre Plus website Job Seekers (www.jobcentreplus.gov.uk) Jobcentre Plus website Job Training and Development Training and qualification providers Job Vacancies A list of all current Vacancies are available on this website Tel: 01304 872024 EMail: vacancies@dover.gov.uk Journey planner Our 'Getting around the District' page includes links to bus, coach and rail journey planners Tel: 01304 821199 EMail: ddc@dover.gov.uk Kearsney Abbey The gardens at Kearsney Abbey are laid out as informal parkland around two ornamental lakes through which the River Dour flows. EMail: propertyservices@dover.gov.uk Kent Association of Local Authorities As one of 13 local authorities in Kent, the Council is a member of this association which aims to coordinate the activities of the local authorities. This ensures the strongest possible voice when making representations to the Government and other bodies on matters affecting residents. Tel: 01304 872304 EMail: democraticservices@dover.gov.uk Kent Connects (www.kentconnects.com) The Kent Connects Partnership (KCP) has been formed in recognition of the common ground identified by the partners in their plans to deliver their e-Government strategies in line with the Government's Modernising Government White Paper. Tel: 01622 694140 EMail: kentconnects@kent.gov.uk Kent County Councillors Kent County Councillors for the Dover District Tel: 01304 872304 EMail: democraticservices@dover.gov.uk Kent Health and Affordable Warmth Strategy The Council has adopted the Kent Health and Affordable Warmth Strategy as a means of eradicating Fuel Poverty and assisting householders on low incomes to benefit from Affordable Warmth. Tel: 01304 872218 EMail: energy@dover.gov.uk Kent Homechoice Rather than homes being allocated by the council, choice based lettings allows tenants and prospective tenants to bid for the empty homes they are interested in. Tel: 01304 872265 EMail: housing@dover.gov.uk Kent Trading Standards (www.tradingstandards.gov.uk) The Kent Trading Standards website has been created to protect the interests of Kent consumers and businesses Kent Volunteers (www.kent.gov.uk) Information on Promoting Volunteering in Kent is available on the Kent Country Council Website. Kent Waste Partnership The Kent Waste Partnership is a partnership between Kent's district and borough councils, which are responsible for waste collection, and Kent County Council, which is responsible for the disposal of Kent's waste. Kentish Stour Countryside Project (www.kentishstour.org.uk) The management of the environment of the River Stour from Ashford to Sandwich by a group of organisations including the Council. Tel: 01233 813307 Key Decisions List of Decisions made by the Council Tel: 01304 872304 EMail: democraticservices@dover.gov.uk Land Charges The maintenance of the statutory register of local land charges for all land within the District upon which a charge has been made. Tel: 01304 872355 EMail: locallandcharges@dover.gov.uk Land fill (www.defra.gov.uk) The Landfill Allowance Trading Scheme (LATS) introduces significant and innovative changes in waste policy and practice for the diversion of biodegradable municipal waste from landfill. Landscape Information (Kent) (www.kent.gov.uk) K-LIS website enables better informed decision-making by providing detailed information on Kent's landscape and biodiversity. It assists landowners, local advisors and those involved in land use planning in identifying opportunities for habitat creation and landscape restoration. Tel: 01622 221468 Late Night Refreshment Licences are available for Late Night Refreshment from the Environmental Services Division. Tel: 01304 872295 EMail: licensing@dover.gov.uk Learning Disabilities (www.learningdisabilities.org.uk) Foundation for people with learning disabilities Legal Services Provides a full range of legal services to the Council, its Committees and Departments. Tel: 01304 872301 EMail: legal@dover.gov.uk Leisure Centres (www.vistaleisure.com) Dover Leisure Centre, Tides Leisure Centre and Indoor Tennis Centre are managed by Vista Leisure a registered charity. Tel: 01304 201145 (Dover) Tel: 01304 373399 (Deal) Leisure Services Encouraging the use of sports facilities provided within the District. Promotion of leisure activities and sports events. Provision of local sports council grants and funding advice for local clubs and parish councils. Provision and maintenance of play areas for young children and youth spaces for teenagers. Tel: 01304 872448 EMail: leisureservices@dover.gov.uk Lettings Helping those on the waiting list and transfer applicants to obtain suitable housing and re-letting vacancies efficiently. Tel: 01304 872265 EMail: housing@dover.gov.uk Libraries (www.kent.gov.uk) Libraries are a service provided by Kent County Council. Licensing The Licensing Team are responsible for a wide range of licensable activities, such as public entertainment, street trading and hackney carriage / private hire control. Alcohol licensing: Personal licences and Premises licences under Licensing Act 2003. Tel: 01304 872295 EMail: licensing@dover.gov.uk Licensing (Boats) The Council issues licences in respect of the use of pleasure boats and beach/boat plots. Tel: 01304 872406 EMail: propertyservices@dover.gov.uk Lights (Street) (www.kent.gov.uk) Highway lighting and footway lighting are maintained by Kent County Council. Tel: 08458 247800 Listed Buildings Provision of advice, guidance and processing of listed building applications. Tel: 01304 872482 EMail: conservation@dover.gov.uk Litter and dog bins Purchase, installation and maintenance of bins is undertaken by the Pollution and Waste Management team. Tel: 01304 872428 EMail: waste@dover.gov.uk Litter Clearance The Council clears litter from all open public spaces within the timescales laid down by the Government's Code of Practice. Tel: 01304 872428 EMail: waste@dover.gov.uk Litter Control Area Dover District Council has declared its first Litter Control Area, which has been made for Edward Road, and covers the service area behind the shops in Biggin Street, including the un-adopted highway. Tel: 01304 872428 EMail: envhealth@dover.gov.uk Local Agenda 21 Through corporate and community mechanisms, the formulation of a district-wide strategy for environmental, economic and social development. Tel: 01304 872141 EMail: davidrandall@dover.gov.uk Local Development Framework The Local Development Framework sets the future pace, scale, pattern and quality of development. Together with the Community Strategy it is the main way in which the Council ensures development is sustainable - that is, it meets social, environmental and economic objectives and helps to create communities rather than just buildings. Tel: 01304 872474 EMail: forwardplanning@dover.gov.uk Local History (www.dovermuseum.co.uk) As part of its policy, Dover Museum collects and records objects, artefacts and other relevant items which have local historical significance. Tel: 01304 201066 EMail: museum@dover.gov.uk Local Housing Allowance Local Housing Allowance (LHA) is a way of working out and paying Housing Benefit for people who rent from a private landlord. Tel: 01304 872199 EMail: revenues@dover.gov.uk Local Land Charges The maintenance of the statutory register of local land charges for all land within the District upon which a charge has been made. Tel: 01304 872355 EMail: locallandcharges@dover.gov.uk Local Plan The Forward Planning section prepare a statutory Local Plan for the whole of the district. Tel: 01304 872472 EMail: forwardplanning@dover.gov.uk Local Plan Review The Forward Planning section is currently reviewing the adopted Local Plan. Tel: 01304 872472 EMail: forwardplanning@dover.gov.uk Local Strategic Partnership The Dover District Local Strategic Partnership (LSP) is a partnership formed from the public, private and voluntary and community sector organisations with responsibility for co-ordinating and promoting the economic, social and environmental wellbeing of the residents and environment of Dover District, contributing to the regional sustainable development agenda. Tel: 01304 872314 EMail: policy@dover.gov.uk Local Transport Links Our 'getting around the district' page contains links to local transport providers Tel: 01304 872013 EMail: website@dover.gov.uk Locate In Kent Kent organisation which aims to attract inward investment from outside the County and the UK to set up business in Kent. Locate in Kent works closely with the Council and the Invest UK to achieve this. Tel: 01304 872043 EMail: econdev@dover.gov.uk Lotteries (Raffles) Licences are available for Lotteries from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Lottery Grants The Council has a Lottery and Funding Officer whose job is to assist local community groups in finding money for their projects. Tel: 01304 872285 EMail: communitydevelopment@dover.gov.uk Mail Room Providing a centralised mailing function to all Departments, ensuring all correspondence inwards and outwards is correctly delivered and mailed out. Also provides an external messenger service to all Council buildings, and elected Councillors. Tel: 01304 872346 EMail: procurement@dover.gov.uk Mailing List We can now inform you by e-mail when a number of services on this website have been updated. This service includes Job Vacancies, Planning Applications, Events and latest news Tel: 01304 872013 EMail: website@dover.gov.uk Management Team DDC's Management Team Tel: 01304 872352 Manhole covers (www.kent.gov.uk) KCC provide an online service for reporting broken manhole covers Tel: 08458 247800 Maps Maps of Dover, Deal and Sandwich plus location of Council Offices at Whitfield Marke Wood Park This recreation ground serves the community as both a recreational area and sports facility and includes a changing pavilion. EMail: propertyservices@dover.gov.uk Marketing (www.whitecliffscountry.org.uk) The Council undertakes specific marketing campaigns to promote the district to defined target markets. Tel: 01304 872056 EMail: tourism@doveruk.com Marketing guidelines This document has been produced by our forward planning department.` Tel: 01304 872474 EMail: forwardplanning@dover.gov.uk Markets A list of markets and farmers markets is published on our tourism website Markets (www.whitecliffscountry.org.uk) The Council is responsible for the day to day management of Dover Market. In Deal and Sandwich there are management agreements. Details of farmers markets are available on our White Cliffs Country website. Tel: 01304 872458 Marriage (www.kent.gov.uk) Kent Registration Service is responsible for the registration of births, deaths and marriages occurring within the County, licensing venues where civil marriages may be solemnised and conducting civil marriage ceremonies. Meals on Wheels A KCC Service (Social Services) Tel: 01843 860000 Media Liaison The Council maintains regular contact with local, national and international media, and aims to fully cooperate with them if possible. The Council issues regular Press Releases which are available on this website. Tel: 01304 872020 EMail: pr@dover.gov.uk Members of Parliament Dover District maintains close links with their local Members of Parliament. Tel: 01304 872305 EMail: democraticservices@dover.gov.uk Members Services The Council provides a range of support services to Councillors so as to ensure that they may provide the best possible service to their constituents. Tel: 01304 872305 EMail: democraticservices@dover.gov.uk Mice Dover District Council provides a service to residential properties for rat and mouse control. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Migrant Helpline (www.migranthelpline.org.uk) Provides an Interpreter service Minutes Copies of Agendas and Minutes of Cabinet and Committee meetings are available on-line Tel: 01304 821199 EMail: democraticservices@dover.gov.uk Missed Bins If your refuse is not collected. Tel: 01304 872428 EMail: waste@dover.gov.uk Mission Statement (DDC Website) Dover District Council seeks to provide the widest possible access to Council services through the DDC Website Tel: 01304 872013 EMail: website@dover.gov.uk Mobile Libraries (www.kent.gov.uk) KCC website Mosquitoes Information and advice on mosquitoes Tel: 0130 4872428 EMail: envhealth@dover.gov.uk MOT (www.vosa.gov.uk) Vehicle and Operator Services Agency website Moving House Notify us of a change of address online Tel: 01304 872428 EMail: customerservices@dover.gov.uk Multi Use Games Areas Provision and maintenance of facilities for basketball, football, (some have facilities for skateboarding and inline skating). Tel: 01304 872448 EMail: leisureservices@dover.gov.uk Multifaith calendar (www.bbc.co.uk) Provided by the BBC Multiple Occupancy Homes Dover District Council now has two registration schemes for Houses in Multiple Occupation Tel: 01304 872225 EMail: privatesectorhousing@dover.gov.uk Museum (www.dovermuseum.co.uk) Four floors of Dover's history and a special exhibitions gallery. Home of the Bronze Age Boat. Free object classification service. Free entry for local residents. Education service for schools. Open Monday to Saturday 10 am - 5:30 pm, Sunday (April to September) 1 pm - 5:30pm. Tel: 01304 201066 EMail: museum@dover.gov.uk Music Our Arts and Creative Industries directory lists details of local musicians Tel: 01304 872056 EMail: artsandevents@dover.gov.uk National Health Service (www.nhs.uk) The NHS are responsible for local Dental practices, GP surgeries, Walk-in centres and Hospitals Tel: 020 7210 4850 National Statistics Online (www.statistics.gov.uk) Government statistics website Nature Conservation Advice on conservation of buildings, areas, trees and bats Tel: 01304 872455 EMail: conservation@dover.gov.uk Nature Reserves (www.kent.gov.uk) Kent Countryside Access website Neighbourhood Forums Dover District Neighbourhood Forums are designed to help the organisations engage more closely with residents throughout the district to work together to tackle common issues. EMail: policy@dover.gov.uk Neighbourhood Watch (www.neighbourhoodwatch.net) NNWA seeks to broaden the appeal of Neighbourhood Watch to all sectors of the community. This includes raising the awareness of the movement, initiating project work and providing support in challenging areas such as ethnic and diverse communities, high crime areas and young people. News Announcements Council Press Releases Tel: 01304 872020 NHS Direct (www.nhsdirect.nhs.uk) National Health Service website Noise Service The Council operates a service to deal with persistent or severe noise problems. Tel: 01304 872428 (office hours) Tel: 01304 821199 (outside office hours) EMail: customerservices@dover.gov.uk Non-Domestic Rating A tax on non-domestic properties in the area to help support local authority spending. The council offers help with payment methods and advice, valuation matters, occupation changes and reliefs. Tel: 01304 872195 EMail: nndr@dover.gov.uk Nuisance Statutory nuisance from odour, accumulation, dust, smoke or noise is dealt with by the Environmental Health team Tel: 01304 872428 EMail: customerservices@dover.gov.uk Nursery Schools (www.kent.gov.uk/cis) The Kent Children’s Information Service (CIS) provides free confidential, impartial, information and advice to parents, carers and members of the public about Early Years Education and Childcare services in Kent. EMail: KentCIS@kent.gov.uk Occupational Therapy Bureau (www.kent.gov.uk) Service provided by Kent County Council Offices The Council has a number of offices throughout the district which are open for enquiries and cash payments Tel: 01304 872428 EMail: customerservices@dover.gov.uk Opening Hours Opening hours of the main and area offices Tel: 01304 872428 EMail: customerservices@dover.gov.uk Out of hours service For out of hours emergencies please call our switchboard number below and you will be directed to an emergency co-ordinator Tel: 01304 821199 Paper Banks Organise the supply and clearance of recycling facilities. Tel: 01304 872428 EMail: waste@dover.gov.uk Parish Councils Dover District Council maintains close links with Parish Councillors. Tel: 01304 872304 EMail: townsandparishes@dover.gov.uk Parking and Transport Issues For any queries with parking issues in the area please contact the Senior Transport Officer Tel: 01304 872422 EMail: transport@dover.gov.uk Parking Fines and Appeals Pay, appeal or dispute your penalty charge notice online Tel: 01304 872459 EMail: parking@dover.gov.uk Parking Services Provision of on and off street parking in the towns and villages of the district. Tel: 01304 872459 EMail: parking@dover.gov.uk Parks (pitch bookings) An online pitch booking service is provided by English Landscapes. Tel: 01304 832938 Parks and Open Spaces A guide to parks and open spaces within the district Tel: 01304 872436 EMail: propertyservices@dover.gov.uk Parks for Hire Hire of Parks for events. Tel: 01304 872406 EMail: propertyservices@dover.gov.uk Parliament (www.parliament.uk) Information about the UK Parliament. Pavements (www.kent.gov.uk) Maintenance of the highway footways is carried out by Kent County Council. Tel: 08458 247800 Payments Details of all the ways in which you can make payments to us. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Pencester Gardens Pencester Gardens are sited in the centre of Dover and provide a welcome area of green space within the town. EMail: propertyservices@dover.gov.uk Pensions and Retirement (www.dwp.gov.uk) Information available on the Department for Work and Pensions website Performance Indicators The Council collects, for publication each year, data concerning its performance over a wide range of services which will enable Council Tax payers to assess the standards achieved in comparison with other councils, year on year. Tel: 01304 872141 EMail: davidrandall@dover.gov.uk Performing Animals Licences are available for Performing Animals from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Personnel The provision of a cost effective service to directorates covering recruitment and selection, employee relations, staff welfare, training and development. Tel: 01304 872021 EMail: vacancies@dover.gov.uk Pest Control The provision of a free service to residential properties for rat control. A charge is made for mice, wasps and fleas. Advice is also given for other insects. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Pet Shops Licences are available for Pet shops from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Petitions For Members of the public may wish to highlight a specific issue that they would like the Council to discuss. Tel: 01304 872352 EMail: democraticservices@dover.gov.uk Photo Gallery A collection of photos of the district supplied by our Tourism Section Tel: 01304 872056 EMail: tourism@doveruk.com Piers Management and maintenance of Deal Pier. Tel: 01304 872448 Tel: 01304 363815 (Deal Pier Office) EMail: leisureservices@dover.gov.uk Pitch bookings www.el-doversports.co.uk provides online bookings for sports pitches in the Dover District Tel: 01304 832938 Planned Maintenance A plan to maintain and improve the Council's housing stock over the next five years. Tel: 01304 872239 EMail: propertyservices@dover.gov.uk Planning Planning applications, information and forms Tel: 01304 821199 EMail: developmentcontrol@dover.gov.uk Planning / Policy The Forward Planning team are responsible for the district local plan and all other strategic land use policy development. Tel: 01304 872472 EMail: forwardplanning@dover.gov.uk Planning Appeals If you feel unhappy about a planning decision you can appeal. Tel: 01304 872486 EMail: developmentcontrol@dover.gov.uk Planning Applications-Weekly List All planning applications are published on this website. Tel: 01304 872486 EMail: developmentcontrol@dover.gov.uk Planning Enforcement Investigation of planning contraventions and enforcement of regulations. Tel: 01304 872468 EMail: developmentcontrol@dover.gov.uk Planning Forms Forms for all planning, listed building and other applications under the Town and Country Planning Acts are available on this website. Tel: 01304 872486 EMail: developmentcontrol@dover.gov.uk Planning/Development Control Provision of advice and processing of planning applications and appeals. Tel: 01304 872470 Tel: 01304 872471 EMail: developmentcontrol@dover.gov.uk Play Areas The Council provides, manages and maintains facilities throughout the District. Tel: 01304 872448 EMail: leisureservices@dover.gov.uk Play Schemes Play schemes are run by Vista Leisure throughout the District for children aged 6-12 years during the summer holidays. Tel: 01304 201145 Playing Fields The provision and maintenance in Dover, Deal and Sandwich of football, rugby, hockey, bowling, cricket and miniature golf facilities for the general public. Tel: 01304 872436 EMail: propertyservices@dover.gov.uk Police (www.kent.police.uk) For information on your local police station/services visit the website www.kent.police.uk Tel: (01622) 690690 EMail: enquiries@kent.police.uk Pollution Investigates public complaints regarding smoke, odour, dust. Advises on development of contaminated land. Tel: 01304 872428 EMail: envhealth@dover.gov.uk Population and Migration (www.statistics.gov.uk) Government statistics website Port Health Food hygiene and safety on cross channel vessels and the examination of imported food. Maintenance of satisfactory environmental conditions of the port area. Tel: 01304 872216 EMail: porthealth@dover.gov.uk Postal Voting Details of how to register to vote by post Tel: 01304 872353 EMail: elections@dover.gov.uk Pot holes (www.kent.gov.uk) KCC have a system to report highway faults on their website Premises to let Commercial sites and premises currently available Tel: 01304 872043 EMail: forwardplanning@dover.gov.uk Pricing (www.tradingstandards.gov.uk) Trading Standards provide informatino on Fair Trading (including pricing) Primary Health Care (www.nursing-standard.co.uk) Primary Health Care website Primary Schools Contact details for Primary schools in the Dover District Print Buying In addition to the services of its own Print Unit, the Council also uses external printers, and by competitive quotations and expertise in selecting the right printer for any specific job, keeps costs down. Tel: 01304 872368 EMail: designstudio@dover.gov.uk Print Unit The provision of a cost effective printing service to all departments, and some outside bodies. Tel: 01304 872342 EMail: printunit@dover.gov.uk Prisons (www.hmprisonservice.gov.uk) HM Prison service Privacy Statement Dover District Council respect the privacy of all visitors to the www.dover.gov.uk website. Tel: 01304 872013 EMail: website@dover.gov.uk Private Hire Vehicles Licenses are available for Private Hire Vehicles from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Private Schools (www.privateschools.co.uk) There are 2,500+ Private schools in the UK which are Private of local or central government control. They are sometimes called fee-paying (or, more accurately, fee-charging) Private schools are so called because they charge parents fees. Private Sector Housing A small team of Environmental Health Officers, Regeneration Officers and an Energy Efficiency Advisor whose aim is to provide help and advice to secure improvements in all private sector housing. Information on Housing Grants is also available. Tel: 01304 872225 EMail: privatesectorhousing@dover.gov.uk Procurement Provision of a centralised purchasing function to all departments to increase purchasing power and minimise expenditure. Tel: 01304 872334 EMail: procurement@dover.gov.uk Product Recall Information (www.tradingstandards.gov.uk) Information provided by Trading Standards Project DELTA Project DELTA is a Healthy Living Network for the Dover District and is a government initiative, which works with statutory, voluntary, and communities alike. Tel: 01304 872061 EMail: communitydevelopment@dover.gov.uk Promenades (www.kent.gov.uk) Maintenance of the highway footways is carried out by Kent County Council. Tel: 08458 247800 Property Management (DDC Property Only) This includes renewal of leases, negotiations in connection with rent reviews and inspections of all property at least every two years. Other aspects of property management are processing of assignments, underletting, change of use and alterations to premises. Tel: 01304 872458 Property Naming and Numbering Issues For property name changes, new property address and address confirmations Tel: 01304 872432 EMail: addressmanagement@dover.gov.uk Property Services A Division of the Council whose aim is to ensure that the Council's property assets are fully maintained. Tel: 01304 872420 EMail: propertyservices@dover.gov.uk Protocol for good practice in planning procedures A public guide to the conduct of all the District's Councillors and staff who come into contact with the planning process. Tel: 01304 872460 EMail: developmentcontrol@dover.gov.uk Proxy Votes Details on how to register for proxy voting Tel: 01304 872353 EMail: elections@dover.gov.uk Public Access to Information An explanation of your rights to attend Council meeting and request access to information. Tel: 01304 872352 EMail: democraticservices@dover.gov.uk Public Conveniences Provision, management and maintenance of public conveniences throughout the District. Tel: 01304 872455 EMail: propertyservices@dover.gov.uk Public Entertainment Indoor and Outdoor and Occasional. Licences are available from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Public Relations We aim to keep our residents informed of our activities through the local media. We reply positively to media enquiries and make relevant comments when able to do so. Tel: 01304 872020 EMail: pr@dover.gov.uk Public Rights of Way (www.kent.gov.uk) Kent Countryside Access website Public Schools (www.schoolsearch.org.uk) Advice on choosing an independant school Public Service Agreement Better Services for the People of Dover District. The Dover District Agreement is a suite of targets agreed between Kent County Council and Dover District Council. Tel: 01304 872314 EMail: policy@dover.gov.uk Public Transport Details of public transport are available in our 'Getting around the District' page Tel: 01304 872013 EMail: website@dover.gov.uk Publication Scheme Under the Freedom of Information Act 2000 Dover District Council is required to prepare a Publication Scheme. This scheme sets out what information the Council routinely makes available to the public. It will be useful to members of the public who want to find out more information about the Council and aims to make our published documents as widely available as possible. Tel: 01304 872347 EMail: legal@dover.gov.uk Purchasing Provision of a centralised purchasing function to all departments to increase purchasing power and minimise expenditure. Tel: 01304 872334 EMail: procurement@dover.gov.uk Quantity Surveying The provision of an in-house professional Quantity Surveying service. Tel: 01304 872456 EMail: propertyservices@dover.gov.uk Racial Discrimination (www.cre.gov.uk) The Commission for Racial Equality website Racial Harmony Together with other agencies, the Council works to ensure people from different racial backgrounds receive fair treatment. Tel: 01304 872235 EMail: communitysafety@dover.gov.uk Racial Issues Dover District Council is committed to eliminating all forms of discrimination, and actively promotes equality of opportunity. Tel: 01304 872317 EMail: equalities@dover.gov.uk Radiation Monitoring Advice on radiation issues is available from Defra http://www.defra.gov.uk/environment/radioactivity/ or Health Protection Agency http://www.hpa.org.uk/radiation/default.htm Radioactive material (www.defra.gov.uk) Defra website Radon Parts of Dover District have been declared a Radon Affected Area. Tel: 01304 872428 EMail: envhealth@dover.gov.uk Raffles The council issue lottery Licences for organisations wishing to hold raffles. Tel: 01304 872284 EMail: licensing@dover.gov.uk Rail travel Our 'Getting around the District' page includes information and links relating to rail travel in the Dover District Rates (Non-domestic) A tax on non-domestic properties in the area to help support local authority spending. The council offers help with payment methods and advice, valuation matters, occupation changes and reliefs. Tel: 01304 872195 EMail: nndr@dover.gov.uk Rats Dover District Council provides a service to residential properties for rat and mouse control. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Reception Providing a telecommunications service to all departments at the Whitfield Offices, ensuring that all calls are connected to the correct extensions., also provides a reception service for all visitors. Tel: 01304 821199 EMail: reception@dover.gov.uk Recovery The Council is obliged to take steps to recover non-payment of Council Tax, Non-domestic Rating, Rents and Debtors. Tel: 01304 872157 EMail: recovery@dover.gov.uk Recreation Encouraging the use of sports facilities provided within the District. Promotion of leisure activities and sports events. Provision of local sports council grants and funding advice for local clubs and parish councils. Provision and maintenance of play areas for young children and youth spaces for teenagers. Organisation of an annual Summer Playscheme for 6-12 year olds and assistance with the delivery of Teenscheme for teenagers Tel: 01304 872448 EMail: leisureservices@dover.gov.uk Recycling Managing and encouraging recycling in accordance with the latest legislation. Visit the re-think waste web site - www.rethinkwaste.info. Each household in areas covered by the Black Box recycling scheme is provided with a free Black Box for the recycling of paper, cans and glass jars/bottles. These will be emptied fortnightly. Local recycling points are available across the district. A A-Z of Rubbish is available upon request. Tel: 01304 872428 EMail: waste@dover.gov.uk Refugees The Council works with other agencies and voluntary groups to address issues of community relations and integration of refugees with permission to stay in this country. Tel: 01304 872235 EMail: communitysafety@dover.gov.uk Refuse Collection The provision of both domestic and commercial refuse collection from all properties within the District. Special collections can be arranged for the removal of small quantities of bulky domestic and garden waste. A refuse vehicle is situated at various sites throughout the district on Saturdays for the collection of bulky household waste. Special arrangements can be made for residents who have trouble carrying out refuse. Tel: 01304 872428 EMail: waste@dover.gov.uk Regional Governments - DirectGov Includes all county, metropolitan, unitary, borough and district authority sites, irrespective of the quantity or quality of information. More domains (addresses, URLs) exist, but with no web site. Register of Interests A Register of Notifications By Dover District Councillors Tel: 01304 872304 EMail: democraticservices@dover.gov.uk Religious Discrimination (www.cre.gov.uk) Information available on the Commission for Racial Equality website Rents Payment methods and advice. Tel: 01304 872296 EMail: housing@dover.gov.uk Repairs Responsible for the day to day repair and maintenance of all Council housing. Tel: 01304 872299 EMail: repairs@dover.gov.uk Research and Consultation Consultation and communication are key to the most effective and efficient delivery of the Council’s vision to deliver the best customer focussed services and support to all communities. EMail: consultation@dover.gov.uk Residents Newsletter Dover District Council @ Your Service, Residents Newsletter is published quarterly and dispatched to all households in the district. It aims to keep residents informed about issues that concern them. Tel: 01304 872020 EMail: pr@dover.gov.uk Riding Establishments Licences are available for Riding Establishments from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Right to Buy Scheme The council have a 'Right to Buy' Officer who deals with the sale of all council houses Tel: 01304 872201 EMail: housing@dover.gov.uk Road Safety (www.thinkroadsafety.gov.uk) This Road Safety website Road Works (www.kent.gov.uk) KCC website Tel: 08458 247800 Roads (www.kent.gov.uk) Kent County Council are responsible for the maintenance of highways within the District. Tel: 08458 247800 Rubbish and Waste Refuse and recycling collection details Tel: 01304 872428 EMail: waste@dover.gov.uk Rural Development Area An area containing 24 rural parishes of the District are able to receive special grants from the Rural Development Commission for social and economic development projects as part of the Kent Rural Development Programme. Tel: 01304 872043 EMail: econdev@dover.gov.uk Russell Gardens / Bushy Ruff Russell Gardens is situated on the opposite side of the road from Kearsney Abbey and is laid out in a more formal style. EMail: propertyservices@dover.gov.uk S.E.E.T.B. (www.seetb.org.uk) The Council is a member of South East England Tourist Board whose aims are to promote tourism in South East England. Tel: 01304 872061 Safety The Council advises on safety implications and undertakes checks to insure standards meet all regulations. Tel: 01304 872027 EMail: trevorfermor@dover.gov.uk Salting (www.kent.gov.uk) The spreading of salt on the highways during bad weather is carried out by Kent County Council Tel: 08458 247800 School Admissions and Transport (www.kent.gov.uk) Information provided on KCC website School Attendance (www.kent.gov.uk) Information provided by KCC School Crossing Patrols (www.kent.gov.uk) The School Crossing Patrol service in Kent is owned and managed by the Local Education Authority - Kent County Council's Education Directorate. The LEA employ, equip and manage patrols and contract KCC's Road Safety team to carry out training and monitoring functions. School Library Service (www.kent.gov.uk) information provided by KCC School Term Dates (www.kent.gov.uk) Education in Kent is provided by Kent County Council who publish School Term dates on their website Schools (www.kent.gov.uk) Schools in the Dover District are run by Kent County Council Tel: 01622 671411 Schools guide Guide to Dover District Council for schools EMail: democraticservices@dover.gov.uk Scouts (www.scoutbase.org.uk) Official website for Scouts, Beavers and Cubs Scrap Metal Dealers Licenses are available for Scrap Metal Dealers from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Scrutiny Scrutiny introduces an entirely new dimension to the Council's decision-making process by examining the decisions taken by the Council's Cabinet, investigating the key issues affecting the district and making recommendations for improvements to current arrangements. Tel: 01304 872352 EMail: scrutiny@dover.gov.uk Sea Cadets (www.ms-sc.org) The Sea Cadets is a nationwide voluntary youth organisation, open to young people aged 12 to 18 and with Junior Sections open to those of 10 to 12 years of age, run by enthusiastic adult volunteers. Sea Walls Maintaining the integrity of the existing coastline and avoiding erosion, where desirable. Tel: 01304 872420 EMail: propertyservices@dover.gov.uk Secondary Schools Secondary schools in the Dover District Sewers (www.southernwater.co.uk) Repsonsibility of Southern Water Sex shops Licenses are available for Sex shops from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Sexual Discrimination (www.eoc.org.uk) Information is avialable on the Equal Opportunities Commission website Sheltered Housing Purpose built flats and bungalows for the elderly, supported by a local warden service and the White Cliffs Careline. Tel: 01304 872070 EMail: housing@dover.gov.uk Signposting The coordination of signs for tourist attractions. Tel: 01304 872061 EMail: tourism@dover.gov.uk Skate Parks Skateboarding/in-line skating facilities are provided at Sandwich, Victoria Park, Deal and Pencester Gardens, Dover. EMail: propertyservices@dover.gov.uk Smoke Control The council can deal with nuisance from smoke from bonfires Tel: 01304 872428 EMail: customerservices@dover.gov.uk Snow Clearance (www.kent.gov.uk) Clearance of snow from the key roads of the district as part of Kent Highways Partnership. This service is provided by Kent County Council Tel: 08458 247800 Social Care (www.kent.gov.uk) Service provided by Kent County Council. Information on Social Care is available on the Kent County Council Website Tel: 01622 671411 Social Clubs Our online community directory provides details of social clubs in the district Tel: 01304 821199 Social Services (www.kent.gov.uk) Service provided by Kent County Council Special collection of household waste Collection of small quantities of bulky domestic waste Tel: 01304 872428 EMail: waste@dover.gov.uk Special Educational Needs (www.kent.gov.uk) KCC website Special Schools Special schools in the Dover District Sport and Youth Directory The Council produce a sport and youth directory Tel: 01304 872448 EMail: leisureservices@dover.gov.uk Sports and Facility Development The provision of sporting opportunities for the community. Tel: 01304 872448 EMail: leisureservices@dover.gov.uk Sports Pitch Bookings www.el-doversports.co.uk provides online bookings for sports pitches in the Dover District Tel: 01304 832938 Sports Pitches - Booking To book a sports pitch please contact English Landscapes. Tel: 01304 832938 SRB (Single Regeneration Budget) East Kent Coalfield and Dover Urban The SRB scheme, which ran from 1994 to 2006, brought together a number of programmes from several Government Departments with the aim of simplifying and streamlining the assistance available for regeneration. Tel: 01304 872081 EMail: brinleyhill@dover.gov.uk Starting a business (www.businesslink.gov.uk) Business Link website Statement of Accounts and Budgets The Annual Summary and Full Statements of accounts and budgets are listed on this website Tel: 01304 821199 EMail: finance@dover.gov.uk Statistics (Population and Key Statistics) Breakdown of statistics produced by the Forward Planning Department Tel: 01304 872477 EMail: forwardplanning@dover.gov.uk Statistics (Website) Website hits and availability information Tel: 01304 872013 EMail: website@dover.gov.uk Strategies A list of the strategies that are produced by DDC Tel: 01304 872315 EMail: policy@dover.gov.uk Stray Animals DDC operate a Dog Warden Service Tel: 01304 872289 EMail: envhealth@dover.gov.uk Street Cleaning The Council carries out sweeping and inspections of all areas on a regular basis. In between inspections, if any area falls below the required standard it will be cleaned to the standards set by the Environment Protection Act 1990. For example, within 1 hour in town centre areas. Tel: 01304 872428 EMail: waste@dover.gov.uk Street Collections Licences are available for Street Collections from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Street Entertainment (www.whitecliffscountry.org.uk) The organisation of a programme of street entertainment in Dover, Deal and Sandwich. Tel: 01304 872056 EMail: tourism@doveruk.com Street Furniture The Property Services Division is responsible for the maintence of a limited number of bollards, cycle racks and lighting. EMail: propertyservices@dover.gov.uk Street Lighting (www.kent.gov.uk) Highway lighting and footway lighting are maintained by Kent County Council. Tel: 08458 247800 Street Litter Bins Litter and Dog Poop Scoop bins are privded at various locations to assist with keeping the streets and open spaces clean. They are emptied daily or within the hour if a report of overflowing is received Tel: 01304 872428 EMail: waste@dover.gov.uk Street Numbering and Naming Street Name Plates and Street and Property Naming and Numbering Issues Tel: 01304 872432 EMail: addressmanagement@dover.gov.uk Street Repairs (www.kent.gov.uk) An online reporting system run by KCC Tel: 08458 247800 Street Trading Licences are available for Street Trading from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Structural Engineering The provision of an in-house professional structural engineering service. Tel: 01304 872430 EMail: propertyservices@dover.gov.uk Student Finance (www.direct.gov.uk) From September 2006, universities and colleges can charge new full-time students up to £3,000 a year for tuition fees. You can apply for a student loan for fees to cover these costs. Non repayable bursaries and grants, as well as student loans for maintenance, are also available to help with your living costs. Support and Sheltered Housing Purpose built flats and bungalows for the elderly, supported by a local warden service and the White Cliffs Careline. Tel: 01304 872070 EMail: housing@dover.gov.uk Syringes Syringes can be returned to local chemists for disposal within the district who will take the full container and replace with an empty one. Any syringes found in a public place will be collected by Dover District Council for disposal. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Talks Many Council Officers may be available to talk to local interest groups on a wide variety of subjects. Tel: 01304 821199 EMail: ddc@dover.gov.uk Taxi and Minicab Licences The provision of a licensing and enforcement service in respect of Hackney Carriages (taxis plying for trade and ranks) and private hire vehicles (operating solely through a booking system) ensuring that a safe and efficient service is given to both visitors and local residents. Tests for licenses include drivers as well as individual vehicles. Tel: 01304 872295 EMail: licensing@dover.gov.uk Teaching (www.kent-teach.com) Link to website www.kent-teach.com Telephone and Mail Preference Service (www.tradingstandards.gov.uk) Information is provided on the Trading Standards website Tenant Involvement Agreement An agreement between Dover District Council and its Tenants and Leaseholders Tel: 01304 872213 EMail: housing@dover.gov.uk Tenants Associations Groups of tenants and owner occupiers representing community interests ranging from individual maintenance problems to housing policy issues. Tel: 01304 872213 Tel: 07919 484462 (mobile) EMail: housing@dover.gov.uk Tenants Responsibilities (private sector housing) All tenants have responsibilities in respect of their accommodation. Tel: 01304 872225 EMail: privatesectorhousing@dover.gov.uk Tenants' Newsletter Quarterly news sheet delivered free to council tenants, providing news and information about housing issues. Tel: 01304 872251 EMail: propertyservices@dover.gov.uk Tennis Centre, Deal (http://www.vistaleisure.com) There are three indoor tennis courts within an air hall managed by Operating Trust Vista Leisure. Tel: 01304 373399 Tennis court bookings www.el-doversports.co.uk provides online bookings for sports pitches in the Dover District Tel: 01304 832938 Tennis Courts Provision and maintenance of public tennis courts throughout the District. Tel: 01304 872448 EMail: leisureservices@dover.gov.uk Term Dates (Schools) (www.kent.gov.uk) Information provided on KCC website Territorial Army (www.armyjobs.mod.uk) The Territorial Army is an essential part of the British Army, representing a quarter of its personnel. It provides everyday people with the chance to something different with their lives - an opportunity to face new challenges, develop new skills, meet new people, have lots of fun and, to top it all off, earn some extra money. Theatre Bookings The Visitor Information Centres will be happy to arrange your theatre bookings. Tel: 01304 369576 EMail: tic@dover.gov.uk Theatres Licences are available for Theatres from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk Tide Predictions (www.pol.ac.uk) Tide predictions for Dover are available online to view on the Proudman Oceanographic Laboratory's website Timeball Tower (http://dealtimeball.tripod.com) Four floor museum of time and telegraphy, featuring a working time-ball. Open summer weekends and Bank Holidays from 10am to 5pm. Adults £2.00, Children and Senior Citizens £1.00. Managed by Deal Museum Trust. Tel: 01304 360897 Tel: 01304 368824 Tips Transfer Station and Household Waste Recycling Centres in the Dover District are operated by Kent County Council Tourism (www.whitecliffscountry.org.uk) Development of tourism in White Cliffs Country is an important part of the Council's strategy to create employment. Tel: 01304 872061 EMail: tourism@dover.gov.uk Tourist Information Centres (www.whitecliffscountry.org.uk) The Council operates the Dover Visitor Information Centre. This centre is part of the national TIC network run under the guidelines and branding of the English Tourism Council and Tourism South East. Deal and Sandwich also have networked Visitor Information centres. Tel: 01304 872061 EMail: tourism@dover.gov.uk Town Councils Dover District Council maintains close links with Town Councillors. Tel: 01304 872304 EMail: townsandparishes@dover.gov.uk Town hall Dover Dover Town hall is managed by Thanet Leisure Force, this is the largest function hall in the District with a number of rooms for hire throughout the year. Trading Standards (www.tradingstandards.gov.uk) A service provided by Kent County Council. Trains Our 'Getting around the District' page includes information and links relating to rail travel in the Dover District Transfer Stations and Household Waste (www.kent.gov.uk) A service provided by Kent County Council. Translation Any of the documents that the council produce can be translated if required. Tel: 01304 872317 EMail: equalities@dover.gov.uk Transport Information on transport around the district Transportation Issues For any queries with transportation issues please contact the Transport and Project Manager Tel: 01304 872423 EMail: planning@dover.gov.uk Travel Vouchers Administration of the councils voucher and bus pass scheme and the reimbursement of vouchers used as fares to the taxi proprietors. Tel: 01304 872122 EMail: confares@dover.gov.uk Travellers (unauthorised encampments) The Council obtains orders in the Magistrates Court for the removal of unauthorised encampments. Tel: 01304 872324 EMail: legal@dover.gov.uk Tree Preservation The protection of trees on private land. Tel: 01304 872487 Tel: 01304 872482 EMail: conservation@dover.gov.uk Trees The maintenance, removal and replacement as necessary, all trees on land owned by the Council. Tel: 01304 872436 EMail: propertyservices@dover.gov.uk Trees (Conservation) Trees and woodland not only provide beauty, a sense of place, and a valuable wildlife habitat but also help to diminish pollution. In order to ensure that our most valuable trees are retained, the Council can protect them by making a Tree Preservation Order. Tel: 01304 872481 EMail: conservation@dover.gov.uk Trees (High Hedges) The Conservation section can provide help to people who have problems with evergreen and semi-evergreen hedges, such as Leyland Cypress, that are subject of the Antisocial Behaviour Act, Part 8, 2003. Tel: 01304 872205 EMail: conservation@dover.gov.uk Twinned Towns Dover is Twinned with Calais, Deal is Twinned with Saint Omer and Sandwich is Twinned with Honfleur, Ronse and Sonsbeck Unauthorised Gypsy Encampments The Council obtains orders in the Magistrates Court for the removal of unauthorised gypsy encampments. Tel: 01304 872324 EMail: legal@dover.gov.uk Valuation Office Agency The Valuation Office Agency is responsible for property valuations for the purposes council tax and business rates. Tel: 01303 852900 Valuations All land and property in the Council's ownership is valued every other year for asset register purposes. In addition valuations are undertaken in connection with acquisitions and disposals, lease renewals and rent reviews, the sale of Council houses, compulsory acquisition, rating, insurance and payments of grants. Ratings of private non domestic property and Council Tax bandings are carried out by the Valuation Officer of the Inland Revenue (01303 220066). Tel: 01304 872458 Vehicle Crossings (drop kerbs) (www.kent.gov.uk) Vehicle crossings can be made to enable people to gain access to their property from the road across footways and verges, which are part of the highway. This service is provided by Kent County Council. Tel: 08458 247800 Vermin Dover District Council provides a free service to residential properties for rat and mouse control. A charge is made for wasps and fleas. We also give advice on how to control other insects. Tel: 01304 872428 EMail: envhealth@dover.gov.uk Victim Support (www.victimsupport.org) Victim Support is the independent charity which helps people cope with the effects of crime. We provide free and confidential support and information to help you deal with your experience Victoria Park, Deal Victoria Park is an open grassed area, which encompasses the Tides Leisure Complex and Deal Indoor Tennis Centre. EMail: propertyservices@dover.gov.uk Violence (Domestic) The Council have devised formal domestic operating guidelines to assist victims of violence within the Council's housing stock Tel: 01304 872087 EMail: housing@dover.gov.uk Visitor Information Centres (www.whitecliffscountry.org.uk) The Council operates the Dover Visitor Information Centre. This centre is part of the national TIC network run under the guidelines and branding of the English Tourism Council and Tourism South East. Deal and Sandwich also have networked Visitor Information centres. Tel: 01304 872061 EMail: tourism@dover.gov.uk Voluntary Organisations (www.ncvo-vol.org.uk) The National Council for Voluntary Organisations works with and for the voluntary sector in England by providing information, advice and support and by representing the views of the sector to government and policy-makers Volunteer Centres Dover District Volunteering Centre Walking Walking in Kent is a website which aims to give people all the information they need to get out walking in this beautiful county. Walmer Paddling Pool A public facility with free access to the paddling pool. Putting, crazy golf, deck chair hire and refreshment kiosk also available. Tel: 01304 872448 EMail: leisureservices@dover.gov.uk Wasps Dover District Council provides a service to residential properties for rat and mouse control. A charge is made for wasps and fleas. Tel: 01304 872428 EMail: customerservices@dover.gov.uk Waste Disposal and Recycling Centres (Transfer stations) Details of recycling centres / transfer stations within the district Water - Protecting our liquid asset Advice on how to save water, including how to get a water butt from Kent County Council Tel: 01304 872428 EMail: waste@dover.gov.uk Water and Beach Safety (www.rospa.org.uk) RoSPA Water & Leisure Safety Water Quality (Bathing) The Environment Agency monitor bathing water quality weekly during May - September and results are posted on this website Tel: 01304 872428 EMail: envhealth@dover.gov.uk Water Resources (www.environment-agency.gov.uk) The Environment Agency has a duty to secure the proper use of water resources in England and Wales. Weather Forecasts (www.bbc.co.uk) Available on the BBC website Website Any comments or questions regarding the Dover District Council website. Tel: 01304 872013 EMail: website@dover.gov.uk Website Statistics and Service Standards Statistics are published on this website and include number of page hits and site availability Tel: 01304 872013 EMail: website@dover.gov.uk Weighbridges (www.kent.gov.uk) KCC website Weights and Measures (www.tradingstandards.gov.uk) Trading Standards website What's On Events throughout the district Tel: 01304 240477 EMail: tic@dover.gov.uk White Cliffs Careline 24 hour community alarm system for the elderly and disabled, based at Whitfield. Tel: 01304 872070 EMail: careline@dover.gov.uk White Cliffs Country (www.whitecliffscountry.org.uk) The generic name under which the district is marketed to potential visitors. Tel: 01304 872056 EMail: tourism@doveruk.com White Cliffs Country Tourism Association (www.wccta.org.uk) The Association includes hotels, attractions and travel companies in the local tourism field, including all the cross-channel operators. Tel: 01304 872061 EMail: tourism@dover.gov.uk White Cliffs Countryside Project Works with other local authorities, national bodies and private sector organisations to manage the chalk downlands between the southern boundary of the District and Kingsdown and organises a programme of guided walks, cycle rides and other activities Tel: 01304 241806 EMail: wccp@whitecliffscountryside.org.uk Work Experience The liaison with schools and coordination of a limited number of student placements throughout the Council's directorates in order for students to gain an average of one week's work experience with a major local employer. Tel: 01304 872029 EMail: vacancies@dover.gov.uk Yachts Provision of storage facilities at Deal, moorings at Sandwich and inshore navigation aids. Tel: 01304 872406 EMail: propertyservices@dover.gov.uk Yellow Lines Single yellow lines mean no parking, generally Monday to Saturday between 8.30am and 5.30pm, (you should check the signs for local variations). Where there are double yellow lines, drivers are not permitted to park at any time. In areas where limited waiting is allowed, drivers should check the signs to see how long they can park there and the type of vehicle permitted to park. Tel: 01304 872442 - maintenance Tel: 01304 872422 - new lines EMail: transport@dover.gov.uk Youth Dover District Council's Youth Officer is responsible for the implementation of the Dover District Youth Strategy and facilitating the Dover District Youth Forum. Information is available on Action 7 (helping children between the age of 8 and 13), Youth Projects Fund (grants available for Parish Councils, Community and Voluntary groups), Anti-Social Behaviour, MuPPs (Motorcycles used on private property), Sport and Youth Directory, Youth survey and Youth Conference. Tel: 01304 872153 EMail: youth@dover.gov.uk Youth Offending Service (www.kent.gov.uk) Service provided by Kent County Council Tel: 08458 247 247 Zoos Licences are available for Zoos from the Environmental Services Division Tel: 01304 872295 EMail: licensing@dover.gov.uk