An exciting new-look Reception has opened for business at the Council offices in Whitfield. This follows a complete refurbishment and a contemporary redesign of the space and the way it is used for the benefit of customers.
The new facility will allow most enquiries to be handled at the first point of contact and will provide a modern environment for: improved help and guidance on a full range of Council and Community services; appointments for services such as planning, benefits and housing; improved accessibility for customers with disabilities. The area has been redesigned in partnership with local disability groups to ensure accessibility is taken fully into account.
We have recognised payments by Direct Debit, credit cards and debit cards are constantly increasing. The new Reception therefore does not include provision for cash payments. Customers will be given help to find the best way to pay for services.
The new Reception follows the success of the new Dover District Council @ Your Service office in Castle Street, Dover and the corporate contact centre, as part of our commitment to provide quality modern and accessible customer services.
Email: pr@dover.gov.uk
