Energy Advice

I've signed a contract for a new Gas & Electricity supply, now I've changed my mind - What can I do?

If an energy company representative called at your home, you have 7 days to cancel the contract unless the company gives you longer. If the agreement is verbal over the telephone, you have 7 days from the date you receive written confirmation. When you cancel a contract always put it in writing, and keep a copy of the letter.

I don't think my Gas/Electricity bill is correct - what can I do?

Check the meter reading and compare it with the reading on the bill. If the reading is different, contact your supplier and give them the actual reading so they can send you an adjusted bill. If you think your meter is faulty, you can ask your supplier to arrange an independent check - there may be a charge for this. If you can't afford to pay contact your supplier you may be able to pay in instalments

You can find your Gas supplier by ringing the Gas Network Identity Line: 0870 160 0229. You can find out who your Electricity supplier is by contacting your local electricity distribution company. If you are not sure who the company is then contact energywatch or look on www.gas.org.uk for gas and www.electricity-guide.org.uk for electricity.

How can I reduce my Gas & Electricity bills?

First check that your supplier is offering you the best deal - see if you could save money by switching your supplier or change your payment method. Secondly by making your home more energy efficient you can reduce your energy bills. If you would like more energy efficiency information contact the Kent Energy Centre on freephone 0800 358 6669. Or look on their website www.kentenergycentre.org.uk

How can I find information about UK water industries and the companies operating within it?

By looking at www.water-guide.org.uk you will find water company contacts, water saving tips, DIY advice and water rates.