If you are not happy with the service we have provided or a decision we have made, you should in the first instance say so to the person dealing with your case.
If you are still unhappy or dissatisfied, then you should write or e-mail the manager of the appropriate section.
Housing Needs
Elly Toye, Housing Needs Manager
Housing Management
Sarah Wright, Housing Services Manager
Repairs
Dave Ashby, Property Services Manager
Tel: 01304 821199
E-mail: housing@dover.gov.uk
If you are still not happy you can take up your complaint
formally by completing our on-line complaints
form or writing to the Council's Professional Standards and Registration
officer.
If after we have responded to your answer you are still
not happy with what you have done or you think we have been guilty of
maladministration you can contact the Local
Government Ombudsman - http://www.lgo.org.uk
There are a number of places where you can get independent advice about your housing situation. These include
Citizens Advice Bureau
You can take independent advice from a Citizens Advice Bureau.
Solicitors
Some local solicitors are able to give advice and support on
housing matters. Details can be obtained from the CAB
Shelter
Shelter, Kent Housing Aid Centre is based at Bull Yard, High
Street, Ashford.
Local Government Ombudsman
The Local Government Ombudsman can be contacted at The Commission
for Local Administration in England, Millbank Tower, Millbank, London,
SW1P 4QP
Please note that the Ombudsman will normally only get involved in a complaint once it has exhausted the councils complaints procedures
E-mail: housing@dover.gov.uk
