Please complete the following form to register your comment or suggestion. When you have completed the form please click on the 'send your comments' button
Complain about a Dover District Council Service
Full details of how to make a complaint are available on our website
If your landlord is the council
If your landlord is the council, you can complain using our online
complaints form.
If your landlord is a housing association service
All social landlords (except local councils) are members of the
Independent Housing Ombudsman Scheme. All member landlords must have
a formal procedure for dealing with complaints. You can get a copy of
it from their offices. If you are refused a copy, or are told there
isn't one, please contact the Independent
Housing Ombudsman
Other Landlords
Some other landlords are members of the Independent Housing Scheme.
If so, they must have a formal complaint procedure. Most large landlords
will also have a formal complaint procedure.
The Independent Housing Ombudsman
The Independent Housing Ombudsman investigates complaints about the actions or omissions of certain landlords by their tenants and others who receive a direct service from them. Some landlords who are not social landlords are also members of the Scheme. But it does not include local councils: council tenants must complain to the Local Government Ombudsman.
Before complaining to the Ombudsman, you should have completed the final stage of your landlord's complaint procedure.
Independent Housing Ombudsman
Norman House
105-109 The Strand
London WC2R 0AA
Phone: 020 7836 3630
Lo-call phone: 0345 125973
Fax: 020 7836 3900
E-mail: ombudsman@ihos.org.uk
Website: www.ihos.org.uk
E-mail: revenues@dover.gov.uk
