Council Tax & Housing Benefit

The Welfare Benefits Service aims to provide you with a ‘good’ service.

But what does 'good' actually mean?

Well, the Government assesses our service across a number of measures; how quickly we process claims, how well we do with benefit take-up and how secure we make the system against fraud and error. For each of these measures we receive a score and the total of those scores gives us an overall result.

We can be either Excellent, Good, Fair or Poor.

We aim for our service to be ‘Good’.

But we can’t do this on our own. We need your help.

You can assist by

Making sure you provide information that we need as quickly as possible
Telling us about changes in your circumstances straight away
Telling us if you suspect that someone you know is committing benefit fraud

Key Performance Measures

Here are some of the performance targets for 2006-07

Average time to process new housing benefit claims – 38 days
Average time to process a change of circumstances – 20 days
Percentage of new claims still outstanding after 50 days – 16%

Do you have suggestions about how we can provide you with a better service, or a comment on the service you have received from us?

Please contact us:

Tel: 01304 872199
E-mail: revenues@dover.gov.uk