Car Park Charter
Why do we need Parking
Services?
We realise that our service isn't always popular but it is nevertheless
a necessary service in order to:-
- Keep traffic flowing freely
- Ensure that spaces are available and properly managed
- Help to make Dover District a safe place - to drive, walk or cycle
through
- Provide clean, well lit secure car parks, the majority of which have
CCTV coverage for all residents, visitors, traders, customers and businesses
in the District
- Ensure that pedestrians may walk safely without fear or obstruction,
throughout the District, especially in pedestrianised areas and outside
of schools
What do we do?
- We provide 3371 car parking spaces throughout the district in car
parks, and a number of spaces both pay & display and free on-street
- We provide residents parking schemes in some residential areas close
to the town centres of Deal, Dover and Sandwich
- We provide permits for regular users and visitors in order that they
may park at a reduced rate over the year
- We enforce all parking regulations throughout the district, in car
parks and on-street
- We give 3 hours (or the maximum stay period) of free parking in our
car parking to disabled badge holders that display a valid disabled
badge and time clock
What can you expect
from us?
We are committed to providing a quality service to our customers.
We undertake that everyone will be treated:-
- Fairly
- Individually
- Respectfully
- Courteously
- Helpfully
- Politely
- With openness and honesty
- Litter bins will be checked daily
- Car parks will be swept twice a week
- Graffiti will be removed within 24 hours of notification
- No ticket machine will be out of order for more than four hours for
a minor repair
- Season tickets and permits will be mailed within 5 working days of
receiving applications at our office
- Car park lighting faults will be repaired within 7 days of notification
- We will undertake patrols at random times seven days a week to improve
security, enforce parking regulations, assist the public and report
maintenance issues
- You will be treated with the highest standard of respect and care
by our staff at all times
- Our customers will be kept informed about matters affecting the parking
throughout the district, and will be consulted about service issues.
- We will report cars not displaying valid DVLA tax discs
What about communication?
We undertake that when we communicate with you, we will:-
- Tell you when you can expect a response by
- Not use jargon
- Write clearly, concisely in a way that is easy to understand
We are required by law to sometimes quote from certain Acts of Parliament
when
considering an appeal to a Penalty Charge Notice. We are happy to explain
the statements we use if you would like us to.
If we do not know the answer to your question, we will either find our
for you, or contact someone that does know, and get back to you to let
you know.
How do you know we will
be fair with you?
If you do not agree with a decision that we make regarding the issue
of a Penalty Charge Notice, you may appeal to the Traffic Penalty Tribunal. This service is made up of a body of solicitors that are well-versed
in parking law. The service is completely independent of the council,
and is free to our customers. Whilst the Traffic Penalty Tribunal does have the power to award costs, either to the appellant, or
the Council this power is very rarely exercised and it should not deter
you from appealing if you believe we have not acted properly.
Help us to help you
- Please observe our parking conditions. These are summarised on our
tariff boards in our car parks, and restrictions on the streets are
shown on signs close to the line markings. If you do not comply with
the conditions, you may face a penalty charge Notice.
- Double yellow lines are in force 24 hours a day, seven days a week.
For times relating to single yellow lines, please see the signs close
by
- Please park with consideration for other users. Always park within
the marked bays. If you are inconvenienced by inconsiderate parking,
please let us know.
- Please do not park in areas marked for our disabled customers. These
bays are especially wide to accommodate wheel chairs, and must only
be used by orange/blue badge holders
- Help us to maintain the standards in our car parks. Please contact
us to discuss any problem that you encounter, in order that we can try
and put it right
General Information
Details of charges, the times these apply, and any restrictions are shown
on tariff boards in the car parks, and on the Pay & Display machines
on the street.
For information about orange/blue badges (disabled drivers) please call
Social Services on 01622 605020
Contact Parking Services
Tel: 01304 872459
Fax: 01304 216869
E-mail: parking@dover.gov.uk
Office hours: 08.45 to 17.00 Mon-Fri.
Address:
(This office is not open to the public)
Parking Services
Town Hall
Biggin Street
Dover
Kent
CT16 1HQ
