Parking
Car Park Charter
Why do we need Parking Services?
We realise that our service isn't always popular but it is
nevertheless a necessary service in order to:-
- Keep traffic flowing freely
- Ensure that spaces are available and properly managed
- Help to make Dover District a safe place - to drive, walk or
cycle through
- Provide clean, well lit secure car parks, the majority of which
have CCTV coverage for all residents, visitors, traders, customers
and businesses in the District
- Ensure that pedestrians may walk safely without fear or
obstruction, throughout the District, especially in pedestrianised
areas and outside of schools
What do we
do?
- We provide 3065 car parking spaces throughout the district in
car parks, and a number of spaces both pay & display and free
on-street
- We provide residents parking schemes in some residential areas
close to the town centres of Deal, Dover and Sandwich
- We provide permits for regular users and visitors in order that
they may park at a reduced rate over the year
- We enforce all parking regulations throughout the district, in
car parks and on-street
- We give 3 hours (or the maximum stay period) of free parking in
our car parking to disabled badge holders that display a valid
disabled badge and time clock
What can you expect
from us?
We are committed to providing a quality service to our
customers.
We undertake that everyone will be treated:-
- Fairly
- Individually
- Respectfully
- Courteously
- Helpfully
- Politely
- With openness and honesty
- Litter bins will be checked daily
- Car parks will be swept twice a week
- Graffiti will be removed within 24 hours of notification
- No ticket machine will be out of order for more than four hours
for a minor repair
- Season tickets and permits will be mailed within 5 working days
of receiving applications at our office
- Car park lighting faults will be repaired within 7 days of
notification
- We will undertake patrols at random times seven days a week to
improve security, enforce parking regulations, assist the public
and report maintenance issues
- You will be treated with the highest standard of respect and
care by our staff at all times
- Our customers will be kept informed about matters affecting the
parking throughout the district, and will be consulted about
service issues.
- We will report cars not displaying valid DVLA tax discs
What about
communication?
We undertake that when we communicate with you, we will:-
- Tell you when you can expect a response by
- Not use jargon
- Write clearly, concisely in a way that is easy to
understand
We are required by law to sometimes quote from certain Acts of
Parliament when
considering an appeal to a Penalty Charge Notice. We are happy to
explain the statements we use if you would like us to.
If we do not know the answer to your question, we will either
find our for you, or contact someone that does know, and get back
to you to let you know.
How do you know we will be
fair with you?
If you do not agree with a decision that we make regarding the
issue of a Penalty Charge Notice, you may appeal to the Traffic
Penalty Tribunal. This service is made up of a body of solicitors
that are well-versed in parking law. The service is completely
independent of the council, and is free to our customers. Whilst
the Traffic Penalty Tribunal does have the power to award costs,
either to the appellant, or the Council this power is very rarely
exercised and it should not deter you from appealing if you believe
we have not acted properly.
Help us to help you
- Please observe our parking conditions. These are summarised on
our tariff boards in our car parks, and restrictions on the streets
are shown on signs close to the line markings. If you do not comply
with the conditions, you may face a penalty charge Notice.
- Double yellow lines are in force 24 hours a day, seven days a
week. For times relating to single yellow lines, please see the
signs close by
- Please park with consideration for other users. Always park
within the marked bays. If you are inconvenienced by inconsiderate
parking, please let us know.
- Please do not park in areas marked for our disabled customers.
These bays are especially wide to accommodate wheel chairs, and
must only be used by orange/blue badge holders
- Help us to maintain the standards in our car parks. Please
contact us to discuss any problem that you encounter, in order that
we can try and put it right
General Information
Details of charges, the times these apply, and any restrictions
are shown on tariff boards in the car parks, and on the Pay &
Display machines on the street.
For information about orange/blue badges (disabled drivers)
please call Social Services on 01622 605020
Contact Parking Services
Tel: 01304 872459
Email: parking@dover.gov.uk
