Making payments to the Council

You can make payments to the council in the following ways:

Online payments
Internet Banking
Direct Debit
Telephone
In Person
Cash

Online Payments

Pay with debit or credit cards (credit cards will incur a 1.6% surcharge) using our online payments system

Parking tickets
Penalty Charge notices (PCN's) can be paid or appealed against online through our Parking Gateway system

Internet Banking

Using your Internet Banking you can now pay for:

Council Tax
Business Rates
Rent
Sundry Invoices
Penalty Charge Notices (Parking tickets)

To make payment simply use your Internet account and enter the following information as required:

The Council’s Bank: National Westminster Bank plc
Address: Market Square, Dover
Account number: 59272864
Sort code: 60-07-04
Reference: Council Tax account, Business Rate account, Rent reference, Invoice number or parking unique reference number (this begins with the letter DD and can be found at the top of the Penalty Charge Notice)

If you have any payment problems please email: revenues@dover.gov.uk or telephone: (01304) 872199

Direct Debit

Saves you time and effort – no travelling to the bank or Post Office
No queuing to pay
No cheques to write or letters to post
It is simpler than paying by any other method
Control rests with you and your bank/building society manager
It saves the Council money and therefore you, as a taxpayer
If you pay bank charges, Direct Debits are cheaper than other transactions
You have a money back guarantee (this is printed on the Direct Debit application form below)

Council Tax, Business Rates and Housing Benefit overpayments
Direct Debit form (pdf, 84kb)

Housing Rents
Direct Debit form for housing rent (pdf, 90kb)

Over the telephone

Payment can be made over the telephone by using our automated payment system or by speaking to a member of our customer services team - 01304 872345.

In person

Payment can be made by debit or credit card (credit cards will incur a 1.6% surcharge) or cheque at the following offices:

Aylesham Area Office
The Police Station, Boulevard Courriers, Aylesham, CT3 3DT
Tel: (01304) 840100
Open: Mon 9am-12.30pm & 1.30pm-4.30pm, Wed 9am-12.30pm

Deal Area Office
Deal Town Hall, High Street, Deal, CT14 6BB
Tel: (01304) 369582
Open: Mon - Fri 9am-12.30pm & 1.30pm-4.30pm (closed Wednesday afternoons)

Dover Area Office
Castle Street , Dover, CT16 1PD
Tel: (01304) 821199
Open: Mon - Fri 9am-5pm (closed Wednesday afternoons)

Sandwich Area Office
The Guildhall, Sandwich, CT13 9AH
Tel: (01304) 613305
Open: Tues, Thurs & Fri 9am-12.30pm & 1.30pm-4.30pm

Private interview facilities are available at all offices upon request

Cash

Cash payments can be made at:

Contact Customer Services
Email: customerservices@dover.gov.uk
Telephone: 01304 872428