What will be expected of you when working for the Council
There are procedures in place for monitoring the performance of all firms carrying out contracts for Dover District Council. You will be monitored to assess your compliance with pre-defined performance criteria.
Your firm must be capable of delivering the requirements of the contract. You should be aware that these are strictly applied, especially with regard to general performance and quality.
Dover District Council is continuously striving to improve its own performance and it expects firms working for it to do the same. The Council will look seriously at the position of any firm that fails to perform to the levels required.
You will be asked to comment on any adverse performance that is reported but you should be aware that serious instances of poor performance could lead to your suspension or deletion from the approved list. The Council is not responsible for the consequences this may have on a firm's business.
Examples of adverse performance would include areas such as
Variations to the contract may be needed from time to time. We will always request variations in writing, except in an emergency where instructions may be made orally but will be confirmed in writing.
General performance of a contract is monitored and recorded for future reference. The contracting officer then keeps this data.
