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General Support and Advice

Key Contacts

KCC Kent Together

 

24 hr helpline

 

For those who are vulnerable and have an urgent need that cannot be met through existing support networks.

 

This is also the place to report any concerns about the welfare of someone else.

03000 41 92 92

 

www.kent.gov.uk/kenttogether

 

 

KCC Adult Social Care contact Centre

Any enquiries regarding adult social care

03000 416 161 – weekdays

03000 419 191 – out of hours

KCC Emergency Safeguarding

Concerns about an adult

Concerns about a child

Out of hours call

03000 416161

03000 411111

03000 419191

 

General Community Support

Home-Start

Support for families with children under 5 years and expectant mums

01304 242314

home-startdoverdistrict.org.uk

Cafcass

Free online resource for separated families to help them maintain co-parenting arrangements during this time

www.cafcass.clickrelationships.org.uk

innovations@cafcass.gov.uk

Sandwich Town Council

Dog Walking Services. The Town Council is co-ordinating volunteers

01304 617197

Libraries 

Online service

03000 41 64 38 akl@kent.gov.uk

www.kent.gov.uk/askakentlibrarian

Help for Heroes

Helping wounded veterans and their families

0300 303 9888

Kent Association for the Blind

Support for blind or partially sighted people

01622 691357

www.kab.org.uk

Be You

Virtual LGBTQ+ Groups: safe spaces for anyone who thinks they might be LGBT+

07966 368250

 

St Peter’s Care & Share

(Sandwich, Deal, Eastry, Worth, Ash & Staple)

 Emergency clothing and furniture for vulnerable elderly people who are isolating and families in need.  

Call Annemarie on 07766 486155

Collections from the church on Tuesdays, Thursdays and Saturdays 10am-12pm or can deliver by arrangement.

 

Community Safety

Trading Standards

SCAMS

For info and advice about scams

https://www.nationaltradingstandards.uk/news/beware-of-covid19-scams/

Victim Support

Phone line operational

8am-8pm Monday to Friday

9am-5pm on Saturday

Closed on Sunday

Callers are asked to leave a message and a team member will call them back.

If it’s not safe to talk, Live Chat is available from 9am-5pm Monday to Friday

 

0808 168-9276

0808 168 -9111
 https://www.victimsupport.org.uk/help-and-support/get-help/request-support

 

https://www.victimsupport.org.uk/help-and-support/get-help/support-near-you/live-chat

Rubicon Cares

Free counselling service for victims of crime

Mon, Thurs & Sat 12-3pm

Weds 7-10pm

www.rubiconcares.org

 

07505 709876

NSPCC

Support is continuing for Kent clients into the Pear Tree House Service Centre.

www.nspcc.org.uk

Oasis (Domestic Abuse Support)

Continuing to take referrals.

Monday – 10.30am -11.30am

Tuesday – 9.30am - 12.00pm

Wednesday –10.30am -11.30am

Thursday – 10.00am -11.30am

07856 856278

 

DAVSS

The Domestic Abuse Volunteer Support Service

Operating a telephone helpline with extended hours. All new referrals will be responded to and any calls made out of hours will be contacted back.

www.davss.org.uk

Rising Sun & Choices DA service

Services for women, children and families who are affected by domestic violence.  The crisis line is open Monday to Friday 09:00 to 16:30

www.risingsunkent.com

Suzy Lamplugh Trust

(Stalking Helpline)

Helpline open 9:30am to 4pm weekdays (9:30am to 1pm Wednesday)

0808 8020300

 

Forward Trust

 

Substance abuse (drugs)

 

Dover and Folkestone area substance misuse services.

Dover office is still open 10am-4pm for any service users who need support. They are seeing people through the hatch for needle exchange services and Naloxone dispensing.

New clients can be offered expert telephone advice and consultation including harm-reduction advice.

24-hour number

0300 1231186

 

www.forwardtrust.org.uk

 

The National Prisoners’ Families Helpline

Free advice and information on all aspects of the criminal justice system for families of those in the system.

Mon-Fri: 9am-10pm

Sat-Sun: 10am-3pm

0808 808 2003

 

Local Housing Providers

Sanctuary Housing 

 

Customer Service Centre is open 24 hours a day, seven days a week, including public holidays for both repairs and general housing enquiries.

Tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile)
Text: 07795 265 843
Typetalk/minicom: 01482 580 576

Town and Country Housing Group

 

General enquiries

Monday – Friday: 8.30am – 5.00pm.

 

Telephone: 01892 501480 (option 1 repairs, option 2 payments, option 3 speak to an advisor).

https://www.tchg.org.uk/

Southern Housing Group

Latest position via web site

https://www.shgroup.org.uk/

Moat Housing

Latest position via web site

https://www.moat.co.uk/

Orbit Housing

Orbit are offering customers a range of support packages to help with well-being and financial needs

0800 678 1221 (option 4)

 

Text cv19 to 07860 018 202

inc. your name and Orbit will contact you

www.betterdays.orbit.org.uk

 

betterdays@orbit.org.uk

 

 

Homelessness

Porchlight

Porchlight Community Inclusion Service  

Porchlight Community Link Service

Porchlight Community Housing Service

Central Referral Line 0800 567 7699  info@livewellkent.org.uk

 

 

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