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Vulnerable/Urgent Support

Vulnerable/Urgent Support 

Vulnerable/Urgent Support
Service  Contact  Details 

One Stop Shop



07375 261215  

 For advice and support, please call 07375 261215 between 12.30pm and 2.30 pm on Wednesdays. Professionals can refer into the service and we will arrange a call to families who have difficulty ringing in.






Oasis supports people who have been affected by domestic abuse - how to get help if you've experienced abuse, details of services that you can use, advice on keeping safe, information about abuse. Child and young people services incudes: iCan programme for boys age 13-16; Young Person's outreach: 1-1 mentoring for ages 7-25; Recovering Together programme for mothers and their primary school aged children, post domestic abuse.


Citizens Advice – Dover, Deal & District



0800 144 8848

-          For general enquiries call 01304 374333 (If you need a foodbank voucher please call this number)

-          For debt call 01304 202442

-          For Universal Credit call 01304 202030


They can help with employment issues, debts, housing, applying for benefits, food vouchers, immigration issues, tax, consumer issues, financial matters, relationship and family issues.  They can help with benefit appeals.  They have a team of people at the end of the phone and can access directly legal help when needed.

 Live Well Kent  



Services accessible through Live Well Kent:

  • Core Support Programmes
  • Peer Support Programmes
  • Social Support
  • Employment Support
  • Housing Support
  • Volunteering
  • Other Support
Dover Community Safety Partnership (DCSP)  




Dover CSP works together with agencies to tackle crime and disorder collectively. It brings together different agencies and organisations both statutory and voluntary.

Child Sexual Exploitation (CSE)   



Main Contact for area -

PSE 60208 Feebs Sparks

Missing Child Liaison Officer

Missing Child Exploitation Team

Canterbury & Dover Districts

DDI 01227 868082

Team Number 01227 868187 


Child Sexual Exploitation – information and resources can be found on Kelsi under CSE and Operation Willow and on the KSCMP website. 

Social Enterprise Kent – Let’s get working  https://sekgroup.org.uk/employment-support/lets-get-working/  

“Let’s Get Working” is social prescribing project in East Kent.  It provides intensive, personally tailored and ongoing practical support for disadvantaged people over the age of 16, who are not in work or training due to a disability or long-term physical health condition. 

Kent and Medway NHS and Social Care Partnership Trust (KMPT)  


searchable directory of local services


0800 0113474 (single point of access number)

Referral email: nem-tr.kentchildrenandyoungpeoplehealthservices@nhs.net


Single point of Access (SPA) referral line for Mental Health Services

Mental health services for people aged over 14 living in Kent and Medway. Services are more specialised than services provided by your GP. Most of the mental health services are more provided through:

  • Community based teams
  • Outpatient clinics
  • Inpatient units


0800 567 7699


Working across the South East to help vulnerable and isolated people get support, for ages 17 and over

Health and wellbeing services – Mental Health, Primary Care community link service, Aspirations, Community Inclusion and Mentoring, Jobs, education and training

Housing Services – Routh Sleeper Service, adult support accommodation, Specialist supported housing, homelessness prevention.




Methods of Referral:
Phone – 0333 880 2730
Email – aspirations@porchlight.org.uk or cleorobbins@porchlight.org.uk



The Aspirations service continues to operate to support those struggling with their mental health and wellbeing via a telephone service. Everyone eligible will speak to their Aspirations Coach at least once a week where they will work towards helping individuals to focus and motivate themselves to take small steps to improve their mental wellbeing. They recognise that during these uncertain times this may be needed more than ever so will be focusing on how people can remain active both physically and mentally. 

Bereavement Support Services  Amparo website  

Over the last few months KCC’s Public Health team (in partnership with the CCG) have been procuring two new bereavement support services. Each one has a different target market:


  • Children, young people, and young adults who have been bereaved in any manner (Due to start in September)
  • People (any age) bereaved by suicide. Started operating 1July, referrals being accepted now on the Amparo website.
East Kent Rape Crisis Centre  


Crisis line – 0800 458 2818

Support line – 01227 450400

A safe space to everyone affected by any kind of sexual violence or coercion experienced at any time during their lives. All services are open to women, men and children, and family and friends. They offer face to face counselling, therapeutic crisis interventions, support through the criminal justice system and support & crisis phone lines.


Rubicon Counselling



07505 709876

Counselling for victims of any crime including domestic abuse. At Rubicon Cares they provide trauma counselling throughout Kent & Medway for people affected by ANY crime. This is a free, confidential service to help people deal with the effects of, and move on from, what has happened

Rising Sun Domestic Abuse Service  


01227 452852


Rising Sun Domestic Violence & Abuse Service supports women and children affected by domestic abuse. They support their users through every step of removing abuse from their lives and improving their safety.




Kent and Medway Domestic Abuse and Sexual Violence Executive Group   http://www.domesticabuseservices.org.uk/  

This website has been produced in order to provide a central, comprehensive resource of all Domestic Abuse related services within Kent and Medway for victims, friends & family and perpetrators. 

Independent Domestic Violence Advocates Service  


07926 842 183 (Consultation Line)


Support at points of crisis, discussing options, offering impartial advice and being there every step of the way. For those at high risk our dedicated IDVAs will be there until it is deemed safe and then our community team continues with support assisting in the recovery.

Mary Dolly Foundation  

020 8315 0595



Referrals for Counselling Support Service Funded by Kent PCC. If you are a Kent resident who has experienced domestic abuse and/or sexual abuse, you can contact our charity on info@marydollyfoundation.org.uk or 020 8315 0595.

Kent Support & Assistance Service (Help with managing income)  




The service may be able to families having serious difficulties managing their income due to a crisis or if they are facing exceptional pressures because of an emergency.
Early Help and Preventative Services

03000 42 29 98



For advice, support and guidance, you can get in touch with the Early Help District team by email or phone. If you feel the needs of the family sit below Support Levels 3 or 4, and you would have previously considered completing an Early Help Notification, please feel free to contact your local Early Help Team for a District Conversation. You will then be able to discuss the needs of a child, young person or family and be provided with advice about the most appropriate type of support available within the community at Support Levels 1 and 2.


KCC Front Door


Front door Portal


03000 41 11 11

Out of Hours (after 5pm / Urgent calls only) 03000 41 91 91




The Single Request for Support Form replaces the Early Help Notification (EHN) and the Inter-agency Referral (IAR) forms. The new form is intended to be used by professionals making requests for children and families requiring intensive or specialist support at levels 3 and 4 only. Any referrals that do not meet the criteria should be referred to the appropriate service for additional or universal services or consideration given as to whether the identified needs can be met within the referrer’s own service.

 Kent Together  


03000 719292

A 24-hour helpline has been set up to support vulnerable people in Kent who need urgent help, supplies or medication.

The helpline – called Kent Together – provides a single, convenient point of contact for anyone in the county who is in urgent need of help during the Coronavirus outbreak. It is a collaboration between KCC, central Government, District, Borough and local councils, the voluntary and community sector, the NHS, emergency services and other partners to ensure help is at hand for vulnerable people. It is also the place to report your concerns about the welfare of someone else.

If you are vulnerable and have an urgent need that cannot be met through existing support networks, you can contact the Kent Together helpline.


Dover Job Club


Sarah Hampton

07770 990017


An informal club for local people to gain benefit and employment advice and support. Use of computers and digital support available. IT help, job search support and employment advice, benefit advice. No need to book, just come along and we can help you.

 Dads Unlimited  



01233 680150





Services offered:

  • Mentoring
  • One-to-one Mentoring
  • Call Helpline
  • Co-parenting Workshops
  • Pastoral Support
  • Mental Health Support
  • Court Support
  • Community Activities
  • Dads’ Cafe Support Group Meetings
  • Community Events
  • Buddy Scheme
Dover Food Bank 

07870 361180 (text only)

0808 208 2138 

Dover Foodbank | Helping Local People in Crisis

This service is available for short-term emergency food in a crisis. 
Deal Area Food Bank 

01304 728428


This service is available for short-term emergency food in a crisis.
Dover Pantry

07898 045 384

https://www.yourlocalpantry.co.uk/ pantry-listings/dover-pantry/ 


Cost of Living Support, Families, Food Banks/Food Parcels
Dover Outreach Centre 

To make an appointment: 01304 339022

https://www.doveroutreachcentre .org/

A charity set up to help homeless people whose aim is not to support people in their homelessness, but to give them a hand up out of it.