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Advice for residents on shopping safely

Shopping safely in the Dover District 

Businesses are preparing to welcome you back safely, but it’s essential to continue safe practices. 

Before you leave home

If you have any symptoms of coronavirus, do not go shopping. You must self-isolate at home for seven days.

If you are symptom-free then shop alone if you can, this will make social distancing easier for everyone.

If possible, bring hand sanitiser and a face covering with you.

Take a contactless card or device with you to pay, if you can. 

Social distancing

Public Health England advises keeping two metres away from others. However, if social distancing isn’t possible, please wear a face-covering.   

Queue outside the shop following social distancing measures. If there isn’t a queue, check that it is okay for you to enter. If the shop has displayed any signs, read before entering the shop as these may include instructions for when you are inside the shop. 

If a shop has a one-way system, please stick to it. This may mean waiting for someone to finish browsing before you continue with your shopping. 

Face-coverings and masks 

You are required by law to wear a face-covering in certain settings. This includes pubic transport, shops and supermarkets, banks, building societies and post offices. From the 8 August, the places where you will have to wear a face covering will be expanded to include, for example, cinemas; museums, galleries, aquariums, indoor zoos or visitor farms, or other indoor tourist, heritage or cultural sites; nail, beauty, hair salons and barbers; libraries; places of worship; community centres and social clubs.  Please see the government website for a full list. 

Face coverings are not a replacement for social distancing and may not protect you from getting coronavirus. However, they may provide some protection for others if you are infected but not showing symptoms. 

It’s important to wear and store your face covering correctly. Make sure you wash or sanitise your hands before putting it on and after taking it off, avoid touching your face, and store used face coverings in a plastic bag until you wash them. Public Health England has published a guide on how to make your own cloth face covering


When paying for parking, remember to sanitise your hands before and after using the machine. 

Alternatively, you can use RingGo for contactless payment - all you need is your phone and a payment card. 

Look out for others 

Please continue to look out for others. 

This could mean offering to pick items up for others if you choose to go out shopping or respecting social distancing when you’re out. 

Things aren’t the same as they were before the coronavirus pandemic. Social distancing and other safety measures might mean that things take longer. There might be different procedures in shops, such as separate entrances and exits or an unfamiliar layout. 

Everyone is adjusting, including the staff in the shops, so please be patient with others. 


The BBC has produced a useful video about how to shop safely: 


Last updated: 7 August 2020