We advise that it is always a good idea to speak to your neighbour before contacting the Environmental Protection Team, as your neighbour may be unaware that their actions are causing problems.
When dealing with neighbour noise our procedure is to send a diary sheet to the complainant and a standard letter to the alleged noisy person, indicating the nature of the complaint. This provides an opportunity to address the issue, if appropriate, and makes the alleged noisy person aware that a complaint has been made to the Environmental Protection Team. If the diary sheet is returned then a discussion between the complainant and a member of the Environmental Protection Team would establish the most appropriate service to provide. Visits could be arranged for times when the noise occurs to establish how severe the noise problem is.
If necessary, enforcement action can be taken to have a nuisance stopped, through the service of a noise abatement notice. Any further nuisance following the service of an abatement notice would be a criminal offence under the Environmental Protection Act 1990; this could result in legal action being taken, or seizure of noise-making equipment, or both.
It is sometimes the case that despite visits by members of the Environmental Protection Team no statutory nuisance is witnessed. Under those circumstances it would not be possible or appropriate for the Environmental Protection Team to take any enforcement action. However any individual may take his or her action to the magistrates court under section 82 of the Environmental Protection Act 1990.
Noise can be most disturbing at night and in normal times we offer a limited weekend out of hours service. Given the current coronavirus pandemic, and guidance from Government, this service is suspended until further notice.
Report a Noise Problem »
- 01304 872428 (during office hours)
- 01304 821199 (outside office hours). Noise can be most disturbing at night and in normal times we offer a limited weekend out of hours service. Given the current coronavirus pandemic, and guidance from Government, this service is suspended until further notice.
- email: email@example.com
It is sometimes the case that neighbours fall out and mediation between the parties can help to resolve the issues. Folkestone & Hythe, Dover and Thanet mediation Service offer a free, confidential and impartial service, independent of Dover District Council. Both sides of any dispute are encouraged to discuss and agree solutions to improve a given situation. Shepway and Dover Mediation Service can be contacted on 01303 227296, by e-mail on firstname.lastname@example.org or online at http://www.mediationsoutheast.btck.co.uk/NeighbourMediation