Online Import Notifications
Importers (or agents on their behalf) are required to notify Dover Port Health Authority of all food imports in advance of their arrival by completion of an electronic pre-notification form, regardless of whether they are organic or not. This includes products of animal origin and non-animal origin foods originating from third countries and the EU.
The importer will be required to register for a PHILIS account to enable completion of the online pre-notification form which may take several days to be approved. Once approved, a confirmation email will be received by the importer which will contain their log in details and organisation number.
- A pre-notification is to be submitted before the arrival of the goods at Dover:
- 4 working hours pre-notification is required for fishery products subject to checks under the IUU Regulations;
- 6 working hours is required for organic produce and all other food imports.
- Office working hours are Monday – Friday 9am - 5pm.
A ‘help’ section can be found under the support button within the PHILIS system once you have logged in which provides information on how to submit a pre-notification. You will have to complete the mandatory boxes and then save and submit the pre-notification. A box will appear stating ‘Submitted successfully.
Contact Port Health
Telephone: 01304 872216
E-mail: porthealth@dover.gov.uk
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