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Advise for hairdressers, barbers, beauty and other close contact work

Close contact services including hairdressers, barbers, nail bars, tattooists, massage, physical therapy and beauty are now able to operate in a COVID secure setting. The government has produced a guidance document for close contact services which we would recommend all hairdressers, barbers, beauty salons and other close contact workers read. The guidance document can be found at the link below: 



What face covering/visor do close contact workers have to wear?

From 24th September it is now law that face visors and face coverings must be worn in close contact services by the worker whilst working in close contact with a customer. 

Do customers have to wear a face covering?

In England, face coverings must be worn in a premise providing personal care and beauty treatments (hair salons, barbers, nail salons, massage centres, tattoo and piercing parlours). However, the client is permitted to remove a face covering if required in order to receive treatment or services, for example when getting a facial.

Can businesses accept walk ins?

Each hairdresser, barber, beauty salon etc will have to complete a risk assessment and identify controls to ensure their business is COVID secure. It is preferred that appointments are made to help decrease the number of people waiting, help you manage your time to allocate time for cleaning and to manage client expectation as they are not having to wait around. However, having walk ins are not prohibited so long as queuing and waiting can be in line with social distancing measures. Remember any waiting area seating or hand contact points need cleaning between clients, just like the workstation would be. 

Do I have to take down personal details for Test and Trace?             

 Health Protection (Coronavirus, Collection of Contact Details etc and Related Requirements) Regulations 2020 came into force on 18th September 2020 and requires businesses offering, close physical contact services and other businesses and services to collect contact details from all members of the public visiting the premises. 

From 24th September you must display an NHS Test and Trace QR poster for your business. 

You must ensure that you: 

  • Print enough QR posters to cover all entrances.
  • In busy places, put up multiple copies to ensure that a queue does not build up.
  • Explain to those customers who do not use the QR Code that their details must be manually added to a contact log.

 If details are taken manually you must take the following details:

  • The name of the customer. If more than one person, record the details of all members of the group and the number of people (up to 6).
  • Contact phone number. If a phone number is not available, get an email address or postal address
  • Date of visit
  • Arrival time and, where possible, departure time (even estimated time will help)
  • Name of the assigned staff member, if a customer will interact with only one member of staff (for example, one member of wating staff). This should also be recorded on the log
  • Records must be kept for 21 days 

 Failure to comply with the above regulations may result in a criminal conviction and fine. 

How often do I need to clean equipment? 

Ensure all gowns, towels (disposable are better if you can get them), workstations, chairs, backwash, tools, cash point systems, door handles and handrails are deep cleaned after every use. With hairdressing and beauty tools use products such as Barbicide or other suitable disinfectant solution to thoroughly clean your equipment to fight off any potential infection.  

Can a customer pay with cash?

Contactless payment is the preferred payment method however, customers can pay with cash. We would recommend staff wash their hands after handling money or sanitise their hands where hand washing is not possible.  

If you any further queries, please contact Dover District Council Public Protection team on publicprotection@dover.gov.uk