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Homelessness - The Decision

We will make a decision as soon as we have completed our enquiries into your case - usually within 33 working days of submitting your application.

You will be notified of this decision in writing within three working days of the decision being made.

Sometimes decisions are delayed, usually due to:

  • waiting for information or documents we have asked you for
  • waiting for a reply from an enquiry we have made with someone else about your case

If you disagree with the decision then you can ask for a review to take place. You must do this within 21 days of the date you received the decision letter.