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Coronavirus Service Status

Please see below for the current status of our services and contact information. You can find all of our reporting forms here and we ask you to use these whenever possible. Visit our useful information page to keep happy, healthy and occupied whilst at home.

Bins and Recycling

 

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Abandoned Vehicles

We are dealing with abandoned burnt out vehicles and abandoned dangerous vehicles only at this time.

 

Clinical Waste Collections

  Clinical Waste

Refuse & Recycling Collections

Service as normal

Report a missed collection

Street Cleansing

Some services reduced

Report a street cleansing problem

Garden Waste Collections

Service as normal. We are currently open to accept renewals and new garden waste subscribers

Report a missed green waste collection

Household Waste Recycling Centres (KCC)

Closed  Kent County Council

Buildings

 

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Aylesham Welfare Leisure Centre

 Closed

 Your Leisure Customer Information

Deal Pier and Deal Pier Kitchen

 Open

 

Dover District Leisure Centre

 Closed

 Places Leisure Customer Information

Dover Museum & Bronze Age Boat Gallery

 Closed

+44 (0)1304 201066
museumenquiries@dover.gov.uk

Dover Museum Visitor Information

Dover Town Hall (Maison Dieu)

 Closed


01843 296111 (Your Leisure)
admin@margatewintergardens.co.uk

Tides Leisure Centre

 Closed

 Your Leisure Customer Information

DDC Whitfield Offices

 Limited

From Monday, 6 July, we are running an appointment only face to face service from our Whitfield offices from 10am to 4pm, (closed for lunch 12.30-1.30pm).  To see an advisor, please call us to make an appointment first on 01304 821199.

Visitor Information Centre at Dover Museum

 Closed

+44 (0)1304 201066
vic@dover.gov.uk

Business support for the tourism/hospitality sector

White Cliffs Country Visitor Information

Business

 

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Business Support

 Please see our website for information on business support and funding   

Licensing

Online applications only, or scanned and emailed to licensing@dover.gov.uk   

01304 872295 
licensing@dover.gov.uk

Council Tax and Benefits

 

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Revenues & Benefits

 Service as normal. You can apply and submit proof online.

If your income has been affected by the recent Coronavirus outbreak and you are unable to pay your Council Tax, there are several options:

  • If your savings are below £6,000 (£16,000 for pensioners) you may be entitled to Council Tax Support. To estimate your entitlement you can use our online benefit calculator
  • If you do qualify for help towards paying your Council Tax, you can make a claim online
  • If you are still struggling to make payments during this time you can make an application for an exceptional hardship award. You need to qualify for Council Tax Support to make a claim for this.  
  • If your savings are above £6,000 or you don’t qualify for Council Tax Support, but your income has dropped or you are experiencing cash flow problems, you can contact us and we can spread your instalments over 12 months rather than the usual 10 months. To discuss your Council Tax instalments please contact us on 01304 872199
  • If you need to send us any documents including proof for your claim, please use our online proof form to do this

01304 872199 

revenues@dover.gov.uk

Customer Service

 Service as normal.  You can access most Council services online.

01304 821199

Contact us

Customer Appointments

Whitfield reception and Gateway services in Dover are Closed. If you need an urgent/emergency appointment, please call in advance.

01304 821199

Environment

 

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Building Control

Service operating normally except site visits are being undertaken virtually (we ask builders to use their phones to show us the site and talk us through any issues). Customers asked to call in for visits in the normal way.

 

Burials

Services operating as normal but social distancing to be observed.

Up to 20 attendees are now permited.

01304 872458
burials@dover.gov.uk

Burials homepage

Environmental Crime

Reduced service to comply with social distancing.

envcrime@dover.gov.uk 
Report fly-tipping

Planning Enforcement

Reduced service to comply with social distancing.  

01304 872470 

planningenforcement@dover.gov.uk 

Report a suspected planning breach

Environmental Health

Reduced service to comply with social distancing.

01304 872216

envhealth@dover.gov.uk 

Report an environmental health issue

Grounds Maintenance

Near normal service has resumed. There are some delays to travelling to sites for grass cutting operations.

Report a problem in our parks/open spaces

Housing

 

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East Kent Housing

Service as normal. Coronavirus advice for residents

Contacts for East Kent Housing, including repairs 

01304 872296 
dover@eastkenthousing.org.uk

For Sheltered Housing:

Independentlivingteam@eastkenthousing.org.uk 

Housing Needs 

Housing Needs Service Coronavirus (COVID-19) information

Following the announcement from the Prime Minister on the 23 March 2020 restricting unnecessary movements, we have reviewed our Housing Needs services. You can find out more on our dedicated Housing page

 

01304 872265

housing.options@dover.gov.uk

Private Sector Housing

Slightly reduced service in order to comply with social distancing measures  Advice for private sector housing tenants

01304 872397 
privatesectorhousing@dover.gov.uk 

Parking and Streets

 


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Parking & Streets

Dover District Council will continue to offer free parking to the NHS and key care workers as listed below. DDC are following the clear directions issued by the British Parking Association (BPA), for these concessions:

 

  • NHS staff members
  • Health and social care workers
  • NHS Volunteer Responders
  • The 3 blue light emergency services

 

More details about parking in the district can be found here.

01304 872459
parking@dover.gov.uk 

Apply for parking permits

Planning


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Development Management

Some impact on the ability to carry out consultations and site visits.

 Email: developmentcontrol@dover.gov.uk

Planning Enforcement

Slightly reduced service in order to comply with social distancing measures

Email: planningenforcement@dover.gov.uk

Planning Service

We will continue delivering our services but, as you will appreciate, there will be challenges over the weeks and months ahead.

Following the announcement from the Prime Minister on the 23 March 2020 restricting unnecessary movements, we have reviewed our Housing Needs services. You can find out more on our dedicated Housing page

Tel: 01304 872486 
Email developmentcontrol@dover.gov.uk

Local Land Charges

We are currently able to function and return search requests within the Government's target of 10 working days.  However, response times could be affected over the coming weeks if circumstances change. 

Tel: 01304 872354 / 872355

Email:  land.charges@dover.gov.uk

Land charges search request

 

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