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Coronavirus Service Status

Please see below for the current status of our services and contact information. You can find all of our reporting forms here and we ask you to use these whenever possible. Visit our useful information page to keep happy, healthy and occupied whilst at home.

Bins and Recycling

 

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Bins and Recycling
ServiceStatusContact

Abandoned Vehicles

Service as normal  

Clinical Waste Collections

  Clinical Waste

Refuse & Recycling Collections

Service as normal

Report a missed collection

Street Cleansing

Service as normal

Report a street cleansing problem

Garden Waste Collections

There are delays with garden waste services in Dover currently. Please leave your bags out until emptied. We are currently a day behind but are collecting on Saturday to catch up.

Report a missed green waste collection

Household Waste Recycling Centres (KCC)

Household Waste Recycling Centres are now open for essential use, you will need to book a slot before visiting.

 Kent County Council

Buildings

 

Buildings
ServiceStatusContact

Aylesham Welfare Leisure Centre

Closed

Aylesham Welfare Leisure Centre 

Deal Pier and Deal Pier Kitchen

Closed

 

Dover District Leisure Centre

Closed

 Places Leisure Customer Information

Dover Museum & Bronze Age Boat Gallery

Closed

+44 (0)1304 201066
museumenquiries@dover.gov.uk

Dover Town Hall (Maison Dieu)

Closed


01843 296111 (Your Leisure)
admin@margatewintergardens.co.uk

Tides Leisure Centre

Closed

 Your Leisure Customer Information

DDC Whitfield Offices

Closed

 

Visitor Information Centre at Dover Museum

 Closed

+44 (0)1304 201066
vic@dover.gov.uk

Business support for the tourism/hospitality sector

White Cliffs Country Visitor Information

Business

 

business
ServiceStatusContact

Business Support

Please see our website for information on business support and funding   

Licensing

Online applications only, or scanned and emailed to licensing@dover.gov.uk   

01304 872295 
licensing@dover.gov.uk

Council Tax and Benefits

 

Council Tax and Benefits
ServiceStatusContact

Revenues & Benefits

 Service as normal. You can apply and submit proof online.

If your income has been affected by the recent Coronavirus outbreak and you are unable to pay your Council Tax, there are several options:

  • If your savings are below £6,000 (£16,000 for pensioners) you may be entitled to Council Tax Support. To estimate your entitlement you can use our online benefit calculator
  • If you do qualify for help towards paying your Council Tax, you can make a claim online
  • If you are still struggling to make payments during this time you can make an application for an exceptional hardship award. You need to qualify for Council Tax Support to make a claim for this.  
  • If your savings are above £6,000 or you don’t qualify for Council Tax Support, but your income has dropped or you are experiencing cash flow problems, you can contact us and we can spread your instalments over 12 months rather than the usual 10 months. To discuss your Council Tax instalments please contact us on 01304 872199
  • If you need to send us any documents including proof for your claim, please use our online proof form to do this

01304 872199 

revenues@dover.gov.uk

Customer Service

Service as normal.  You can access most Council services online.

01304 821199

Contact us

Customer Appointments

Whitfield reception and Gateway services in Dover are closed but we are still open to take phone calls.

01304 821199

Environment

 

Environment
ServiceStatusContact

Building Control

Service operating normally except site visits are being undertaken virtually (we ask builders to use their phones to show us the site and talk us through any issues). Customers asked to call in for visits in the normal way.

 

Burials

Services operating as normal but social distancing to be observed.

Up to 30 attendees are now permitted.

01304 872458
burials@dover.gov.uk

Burials homepage

Environmental Crime

Reduced service to comply with social distancing.

envcrime@dover.gov.uk 
Report fly-tipping

Planning Enforcement

Reduced service to comply with social distancing.  

01304 872470 

planningenforcement@dover.gov.uk 

Report a suspected planning breach

Environmental Health

Reduced service to comply with social distancing.

01304 872216

envhealth@dover.gov.uk 

Report an environmental health issue

Grounds Maintenance

Near normal service has resumed. There are some delays to travelling to sites for grass cutting operations.

Report a problem in our parks/open spaces

Housing

 

Housing
ServiceStatusContact

Housing Management Service

Contacts for Housing Management Service, including repairs

01304 821199
housing@dover.gov.uk

 

Housing Needs 

Housing Needs Service Coronavirus (COVID-19) information

Following the announcement from the Prime Minister on the 23 March 2020 restricting unnecessary movements, we have reviewed our Housing Needs services. You can find out more on our dedicated Housing page

 

01304 872265

housing.options@dover.gov.uk

Private Sector Housing

Reduced service, visits in the property are only undertaken where essential and its considered safe for staff and resident following a risk assessment.  Advice for private sector housing tenants.

01304 872397 
privatesectorhousing@dover.gov.uk 

Parking and Streets



Parking and Streets
ServiceStatusContact

Parking & Streets

Dover District Council will continue to offer free parking to the NHS and key care workers as listed below. DDC are following the clear directions issued by the British Parking Association (BPA), for these concessions:

 

  • NHS staff members
  • Health and social care workers
  • NHS Volunteer Responders
  • The 3 blue light emergency services

 

More details about parking in the district can be found here.

01304 872459
parking@dover.gov.uk 

Apply for parking permits

Planning


Planning
ServiceStatusContact

Development Management

Some impact on the ability to carry out consultations and site visits.

 Email: developmentcontrol@dover.gov.uk

Planning Enforcement

Slightly reduced service in order to comply with social distancing measures

Email: planningenforcement@dover.gov.uk

Local Land Charges

We are currently able to function and return search requests within the Government's target of 10 working days.  However, response times could be affected over the coming weeks if circumstances change. 

Tel: 01304 872354 / 872355

Email:  land.charges@dover.gov.uk

Land charges search request

 

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