Easing of National Lockdown restrictions | Visit our Coronavirus (COVID-19) section for information and support for residents and businesses. View Dover Districts latest Covid figures here.

Dover District’s latest COVID-19 figures

Number of cases for the seven days to

Rolling rate for the seven days to . England average is

Total cases (up to )

Total deaths within 28 days of a positive test (up to )

7-day rolling case rate compared to England average

Status: Below average (OR Above average if to the right of the dividing line)

Graphic results

All data sourced from coronavirus.data.gov.uk. Please see website for more information about the data and how it is calculated.

Home > News > Coronavirus Service Status

Coronavirus Service Status

Please see below for the current status of our services and contact information. You can find all of our reporting forms here and we ask you to use these whenever possible. Visit our useful information page to keep happy, healthy and occupied whilst at home.

Bins and Recycling

Bins and Recycling

Abandoned Vehicles

Service as normal  

Clinical Waste Collections

Service as normal Clinical Waste

Refuse & Recycling Collections

All services are currently disrupted or delayed. Residents are asked to still present their bins on the day of collection.

Report a missed collection

Street Cleansing

Service as normal

Report a street cleansing problem

Garden Waste Collections

This service is currently suspended. Please await further updates on service recommencement.  

Household Waste Recycling Centres (KCC)

Household Waste Recycling Centres are now open for essential use, you will need to book a slot before visiting.

 Kent County Council



Aylesham Welfare Leisure Centre


Aylesham Welfare Leisure Centre 

Deal Pier


 Deal pier is open to walkers. We is closed for fishing.

Dover District Leisure Centre


 Places Leisure Customer Information

Dover Museum & Bronze Age Boat Gallery


+44 (0)1304 201066

Dover Town Hall (Maison Dieu)


01843 296111 (Your Leisure)

Tides Leisure Centre


 Your Leisure Customer Information

DDC Whitfield Offices



Visitor Information Centre at Dover Museum


+44 (0)1304 201066

Business support for the tourism/hospitality sector

White Cliffs Country Visitor Information



Business Support

Please see our website for information on business support and funding   


Online applications only, or scanned and emailed to licensing@dover.gov.uk   

01304 872295 

Council Tax and Benefits

Council Tax and Benefits

Revenues & Benefits

 Service as normal. You can apply and submit proof online.

If your income has been affected by the recent Coronavirus outbreak and you are unable to pay your Council Tax, there are several options:

  • If your savings are below £6,000 (£16,000 for pensioners) you may be entitled to Council Tax Support. To estimate your entitlement you can use our online benefit calculator
  • If you do qualify for help towards paying your Council Tax, you can make a claim online
  • If you are still struggling to make payments during this time you can make an application for an exceptional hardship award. You need to qualify for Council Tax Support to make a claim for this.  
  • If your savings are above £6,000 or you don’t qualify for Council Tax Support, but your income has dropped or you are experiencing cash flow problems, you can contact us and we can spread your instalments over 12 months rather than the usual 10 months. To discuss your Council Tax instalments please contact us on 01304 872199
  • If you need to send us any documents including proof for your claim, please use our online proof form to do this

01304 872199 


Customer Service

Service as normal.  You can access most Council services online.

01304 821199

Contact us

Customer Appointments

Whitfield reception and Gateway services in Dover are closed but we are still open to take phone calls.

01304 821199



Building Control

Service operating normally except site visits are being undertaken virtually (we ask builders to use their phones to show us the site and talk us through any issues). Customers asked to call in for visits in the normal way.



Services operating as normal but social distancing to be observed.

Up to 30 attendees are now permitted.

01304 872458

Burials homepage

Environmental Crime

Reduced service to comply with social distancing.

Report fly-tipping

Planning Enforcement

Reduced service to comply with social distancing.  

01304 872470 


Report a suspected planning breach

Environmental Health

Reduced service to comply with social distancing.

01304 872216


Report an environmental health issue

Grounds Maintenance

Near normal service has resumed. There are some delays to travelling to sites for grass cutting operations.

Report a problem in our parks/open spaces



Housing Management Service

Following changes announced on Monday 5 January 2021 we have reviewed how we provide services in response to the current lockdown guidance and will continue to review the government’s guidelines to help us make the right decisions to protect you, our colleagues and those who work with us. For the latest government advice please visit Housing Management Coronavirus Service Updates

01304 821199


Housing Needs 

Housing Needs Service Coronavirus (COVID-19) information

Following the announcement from the Prime Minister on the 23 March 2020 restricting unnecessary movements, we have reviewed our Housing Needs services. You can find out more on our dedicated Housing page


01304 872265


Private Sector Housing

Reduced service, visits in the property are only undertaken where essential and its considered safe for staff and resident following a risk assessment.  Advice for private sector housing tenants.

01304 872397 

Parking and Streets

Parking and Streets

Parking & Streets

Following the publication of the government’s roadmap for lifting COVID-19 restrictions, a decision has been taken to withdraw the emergency parking pass on . This followed advice provided to local authorities by the Local Government Association, British Parking Association and London Councils. Proof of eligibility for free parking will no longer be accepted and customers will be expected to pay for their parking with effect from . 01304 872459



Development Management

Some impact on the ability to carry out consultations and site visits.

 Email: developmentcontrol@dover.gov.uk

Planning Enforcement

Slightly reduced service in order to comply with social distancing measures

Email: planningenforcement@dover.gov.uk

Local Land Charges

We are currently able to function and return search requests within the Government's target of 10 working days.  However, response times could be affected over the coming weeks if circumstances change. 

Tel: 01304 872354 / 872355

Email:  land.charges@dover.gov.uk

Land charges search request