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Coronavirus Service Status

Please see below for the current status of our services and contact information. You can find all of our reporting forms here and we ask you to use these whenever possible. Visit our useful information page to keep happy, healthy and occupied whilst at home.

Bins and Recycling

 

ServiceStatusContact

Refuse & Recycling Collections

 Service as normal

01304 872428

Report a missed collection

Street Cleansing

 Some services reduced

01304 872428

Report a street cleaning problem

Garden Waste Collections

Service as normal

01304 872428

Report a missed green waste collection

Household Waste Recycling Centres (KCC)

 Closed  Kent County Council

Buildings

 

ServiceStatusContact

Aylesham Welfare Leisure Centre

 Closed

 Your Leisure Customer Information

Deal Pier and Deal Pier Kitchen

 Closed

 

Dover District Leisure Centre

 Closed

 Places Leisure Customer Information

Dover Museum & Bronze Age Boat Gallery

 Closed

+44 (0)1304 201066
museumenquiries@dover.gov.uk

Dover Museum Visitor Information

Dover Town Hall (Maison Dieu)

 Closed


01843 296111 (Your Leisure)
admin@margatewintergardens.co.uk

Tides Leisure Centre

 Closed

 Your Leisure Customer Information

DDC Whitfield Offices

 Closed

01304 821199
Contact us online

Visitor Information Centre at Dover Museum

 Closed

+44 (0)1304 201066
vic@dover.gov.uk

Business support for the tourism/hospitality sector

White Cliffs Country Visitor Information

Business

 

ServiceStatusContact

Business Support

 Please see our website for information on business support and funding   

Licensing

Online applications only, or scanned and emailed to licensing@dover.gov.uk   

01304 872295 
licensing@dover.gov.uk

Council Tax and Benefits

 

ServiceStatusContact

Revenues & Benefits

 Service as normal. You can apply and submit proof online.

01304 872199 

revenues@dover.gov.uk

Customer Service

 Service as normal.  You can access most Council services online.

01304 821199

Contact us

Customer Appointments

Whitfield reception and Gateway services in Dover are Closed. If you need an urgent/emergency appointment, please call in advance.

01304 821199

Environment

 

ServiceStatusContact

Burials

Services operating as normal but social distancing to be observed.

01304 872458
burials@dover.gov.uk

Burials homepage

Environmental Crime

Reduced service to comply with social distancing.

envcrime@dover.gov.uk 
Report fly-tipping

Planning Enforcement

Reduced service to comply with social distancing.  

01304 872470 

planningenforcement@dover.gov.uk 

Report a suspected planning breach

Environmental Health

Reduced service to comply with social distancing.

01304 872216

envhealth@dover.gov.uk 

Report an environmental health issue

Grounds Maintenance

Service as normal. Parks are open, but please observe social distancing. 

Report a problem in our parks/open spaces

Housing

 

ServiceStatusContact

East Kent Housing

Service as normal. Coronavirus advice for residents

Contacts for East Kent Housing, including repairs 

01304 872296 
dover@eastkenthousing.org.uk

For Sheltered Housing:

Independentlivingteam@eastkenthousing.org.uk 

Housing Options

If you are at risk of homelessness and/or need urgent help with housing, contact the Housing Options team. 

01304 872265

housing.options@dover.gov.uk

Private Sector Housing

Service as normal.  Advice for prviate sector housing tenants

01304 872397 
privatesectorhousing@dover.gov.uk 

Parking and Streets

 


ServiceStatusContact

Parking & Streets

Free parking in DDC car parks and on-street bays. Parking enforcement suspended apart from: 

  • disabled bays
  • bus stands
  • single and double yellow lines
  • pedesterian crossings
  • outside those schools still open. 

Resident and business permit holders can use the car parks at anytime.

01304 872459
parking@dover.gov.uk 

Apply for parking permits

Planning


ServiceStatusContact

Development Management

Some impact on the ability to carry out consultations and site visits.

 Email: developmentcontrol@dover.gov.uk

Planning Enforcement

Slightly reduced service in order to comply with social distancing measures

Email: planningenforcement@dover.gov.uk

Planning Service

We will continue delivering our services but, as you will appreciate, there will be challenges over the weeks and months ahead.

Immediate measures have been put in place requiring planning officers and support staff to work from home. This is placing some limitations on our ability to provide a ‘normal’ service although much is still being done to ensure we can continue to process planning applications and pre-application submissions. For the system to work as effectively as possible at this time, we would request that all users of the service be aware of the following measures:


Email will be the preferred means of contact at this time. Officers will suggest conference calls and other similar means of available technology where discussions with multiple attendees are necessary.

  • Following the Government’s social-distancing advice, we are seeking to avoid all face-to-face meetings and restrict site visits where possible.

Further detailed advice regarding the impact of the current health emergency on the service and how processes are intended to operate is available at our planning applcation page and our pre-applications page. We appreciate the importance of the planning service and will strive to offer as much assistance as we can in the circumstances. Please be aware there is likely to be a delay in terms of responding to some non-statutory work whilst we prioritise statutory service delivery. Your patience and co-operation is appreciated, and we will monitor the situation and make further updates as necessary.

Tel: 01304 872486 
Email developmentcontrol@dover.gov.uk

Local Land Charges

Limited service.  Due to home working we are unable to process full or personal search requests at this time. We're logging urgent searches and timescales and will advise as soon as service resumes

Tel: 01304 872354 / 872355

Email:  land.charges@dover.gov.uk

Land charges search request

 

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