Statement from Veolia
From 12 April, Dover residents may have experienced a change in collection day and/or week, following a major service change to the collection service. We expect there to be a temporary period of adjustment while our crews and residents get used to using the new service. With all of our recycling and waste collection crews learning new routes and some getting used to new vehicles, residents may experience temporary delays or missed collections, which we apologise for and are working to rectify as soon as possible.
We are monitoring the ongoing performance of the service closely to ensure any issues that arise are resolved quickly and to this end we have deployed additional vehicles and resources.
We anticipate that the recycling and waste collection service will steadily improve and return to its usual high standard as soon as possible. If your bin is missed, please continue to leave it out as we will return to collect it as soon as we can. We are sorry for the inconvenience caused during this transition period and thank residents for bearing with us as we make this change to create a greener and more sustainable service.