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Housing feedback

Compliments, Complaints and Comments

We aim to provide a high standard of customer care and to treat every application equally. We appreciate feedback and would welcome any comments about how we can improve or add to the service that we offer. 

We also want to know what we’re doing well so that we can keep doing it.

Please email housing@dover.gov.uk with your comments.

Alternatively, we appreciate that we don’t always get it right and there may be times when an applicant wants to complain about the service they have received.

How to make a complaint

If you are dissatisfied with any aspect of the way in which your application for housing is dealt with please email us at housing@dover.gov.uk before making a formal complaint.

If you are not happy with the advice or help given by our staff  please mark your email for the attention of the Housing Options Manager, or the Head of Strategic Housing.

You can also contact your local Councillor.

To make an official complaint please complete our corporate complaint form:

 

 

The Local Government Ombudsman

The Local Government Ombudsman investigates complaints of injustice and unfairness resulting from maladministration by local authorities and other organisations. They can be asked to investigate complaints about most Council matters, including housing.

The Local Government Ombudsman can be contacted at:

  • 53-55 Butts Road, Coventry CV1 3BH
  • Telephone 0300 061 0614 
  • Email: advice@lgo.org.uk 
  • You can also text ‘call back’ to 0762 481 1595.

The Ombudsman will normally only investigate a case where the complaints procedure has been followed first and will not become involved where an applicant disagrees with a decision that has been correctly made.

 

Contact Housing

Tel: 01304 872265

Email: housing.enquiries@dover.gov.uk

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