We’re sorry! Changes to waste and recycling collections
We’re sorry that the changes to our doorstep waste and recycling collections from 12 April have hit some bumps along the road.
The new schedules introduced by our contractor, Veolia, were intended to ensure more efficient collections to provide a more environmentally friendly and sustainable service. It is now clear that these changes have caused some temporary disruption to services.
We’re working hard with Veolia to rectify the problems and to get the service back to its usual high standard.
If your collection is delayed please leave your bins out and we’ll get to you as soon as we can. Where possible, please secure your rubbish so that it doesn’t get blown away.
Throughout the pandemic we know you’ve come to rely on the hard work of our waste and recycling crews on the frontline. We’re confident that the service will soon be back to normal, working both for you and the environment.
Thank you for your patience and understanding.
Bin collections during COVID-19 (Coronavirus)
Rubbish collection is a high priority council service, provided by Veolia and we will do everything possible to keep it going whatever the circumstances.
We would ask residents to help us keep the service running and protect your bin collectors by taking certain precautions when disposing of your rubbish.
Wherever possible please make sure that all domestic waste is disposed of in sealed bags and that your bin lid is firmly closed. Please continue to place your recycling and garden waste in the usual bins.
For people suffering with symptoms associated with coronavirus (COVID-19) there are Public Health England guidelines regarding the disposal of waste.
This includes sealing personal waste such as tissues and disposable cleaning cloths in smaller plastic bags and storing them for 72 hours before double bagging your waste and placing it in your refuse wheeled bin or purple sacks.