Disruption to waste and recycling collections
LATEST UPDATE – All services are currently disrupted or delayed. Residents are asked to still present their bins on the day of collection. (23 August 2021)
We’re sorry for the ongoing disruption to our waste and recycling collections. This is being caused by a combination of factors affecting our contractor, Veolia.
We know how important these collections are to you and are working urgently with Veolia to address the problems and to get the service back to normal as soon as possible.
SUSPENSION OF GARDEN WASTE COLLECTION (4 August 2021)
We’ve unfortunately suspended the garden waste service at the request of our contractor Veolia in order to allow them to prioritise household waste and recycling collections. Please do not put your garden waste out for collection.
We know this is disappointing with many people working in the garden at this time of year. We are of course working with Veolia with the aim of reinstating garden waste collections as soon as possible.
We appreciate that this is a service which you pay for additionally and will be looking at options such as extending subscriptions or offering a discount off next years’ subscription to take account of this.
If you need to urgently dispose of garden waste you can book a slot at the KCC recycling centres which are open.
Please see our frequently asked questions page for more information about these issues