Home > Community > Event Planning > A-Z > Event Planning: Information and Welfare

Event Planning: Information and Welfare

Providing information and welfare services at an event contributes both to the safety and wellbeing of the audience and those employees working at the event and helps you as the organiser to identify any breakdown of services or facilities on site.

Ensure that the roles and responsibilities of information and welfare workers are established in advance, and brief stewards and emergency services of the nature and extent of information and welfare services provided.

Locate information and welfare services in suitable accommodation, well sign-posted, easily accessible and properly lit.


  • Meeting point and personal messages
  • Public telephones and other public services
  • Lost property point
  • Left luggage/lock ups
  • Support for vulnerable members of the audience