Request Number of employees Number of IT staff Current ITSM solution Cloud or on-premise If on-premise, do you have a cloud migration strategy? If yes, please share more details, including budget allocation. Number of licenses Length of contract Contract expiry date Contract review date Annual cost of contract Total cost of contract Person responsible for the software and their contact details Person responsible for any future projects on reviewing or replacing the software and their contact details Response 480 8 TOPdesk (procured when the Council was part of a shared ICT service with Thanet District Council and Canterbury City Council) Cloud Not applicable Not applicable 65 agents 3 years October 2024 The Council does not hold this information. £21,450 £65,610 Under section 40 (2) of the FOIA, we are not obliged to provide information that is the personal information of another person if releasing would contravene any of the provisions in the Data Protection Act (DPA) 2018. Under section 40 (2) of the FOIA, we are not obliged to provide information that is the personal information of another person if releasing would contravene any of the provisions in the Data Protection Act (DPA) 2018. Back to top