FI14405

Request

  1. Number of employees
  2. Number of IT staff
  3. Current ITSM solution
  4. Cloud or on-premise
  5. If on-premise, do you have a cloud migration strategy?
  6. If yes, please share more details, including budget allocation.
  7. Number of licenses
  8. Length of contract
  9. Contract expiry date
  10. Contract review date
  11. Annual cost of contract
  12. Total cost of contract
  13. Person responsible for the software and their contact details
  14. Person responsible for any future projects on reviewing or replacing the software and their contact details

Response

  1. 480
  2. 8
  3. TOPdesk (procured when the Council was part of a shared ICT service with Thanet District Council and Canterbury City Council)
  4. Cloud
  5. Not applicable
  6. Not applicable
  7. 65 agents
  8. 3 years
  9. October 2024
  10. The Council does not hold this information.
  11. £21,450
  12. £65,610
  13. Under section 40 (2) of the FOIA, we are not obliged to provide information that is the personal information of another person if releasing would contravene any of the provisions in the Data Protection Act (DPA) 2018.
  14. Under section 40 (2) of the FOIA, we are not obliged to provide information that is the personal information of another person if releasing would contravene any of the provisions in the Data Protection Act (DPA) 2018.