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FI15720

Request

Under the Freedom of Information Act please could you tell me whether you as an organisation produce the data indicated below, whether you publish it publicly, and how frequently you publish it.

I do not require and am not asking for the data itself, or its published location, only an indication of whether this is data routinely produced and published.

For Produced, you do not need to say more than: Yes, no or partially.

For Published by you: Yes or no (Please note: Providing the data to a third party, including central government, for publication, but not directly publishing it yourself, should be answered “no”)

For Publication frequency: Annual, quarterly, monthly, weekly, or real time.

Organisational data

Data	Produced	Published by you	Publication frequency
Number of permanent and fixed term staff employed by the organisation, broken down by service area
Number of agency staff in the organisation, broken down by service area
Total staffing costs, broken down by service area
Total number of days lost due to staff sickness, broken down by service area (including both permanent and agency staff)
Percentage of vacant roles, broken down by service area
A detailed schedule of all posts advertised for the previous 12 months, by service area, including role type, date the role was advertised, number of applications received, date staff were appointed and start date
Percentage of staff who left the organisation during the previous 12 months (turnover rate), broken down by service area
The number of staff who have claimed overtime, broken down by each service area

Service information

Data	Produced	Published by you	Publication frequency
Operational opening hours for contact centres
Logs of calls to contact centres and other areas, including call answer times and outcomes
Logs of emails to contact centres and other areas, including response times and outcomes
Forecast/actual revenue and capital spend, broken down by service area

KPIs - Benefits

Data	Produced	Published by you	Publication frequency
Total number of new Housing Benefit claims
Average number of days to process new Housing Benefit claims
Total number of new Council Tax Support claims
Average number of days to process new Council Tax Support claims
Total number of new Housing Benefit change requests
Average number of days to process new Housing Benefit change requests
Total number of new Council Tax Support change requests
Average number of days to process new Council Tax Support change requests
Total number of undisputed invoices
Number and percentage of undisputed invoices paid within 30 days

KPIs - Revenue

Data	Produced	Published by you	Publication frequency
Total housing rent due
Total housing rent collected
Total business rates due
Total business rates collected
Total council tax due
Total council tax collected

KPIs – Planning

Data	Produced	Published by you	Publication frequency
Number of major applications including Public Service Infrastructure Developments received
Number of major applications including Public Service Infrastructure Developments, broken down by whether they were determined within 8 weeks, 8 to 13 weeks, or with an associated planning agreement
Total number of major applications including Public Service Infrastructure Developments decided upon, broken down by delegated and non-delegated decision
Number of non-major applications including change of use and householder developments received
Number of non-major applications including change of use and householder developments, broken down by whether they were determined within 8 weeks, 8 to 13 weeks, or with an associated planning agreement
Total number of non-major applications including change of use and householder developments decided upon, broken down by delegated and non-delegated decision
Number of householder planning applications received
Number of householder development applications, broken down by whether they were determined within 8 weeks, 16 weeks, or with an associated planning agreement
Total number of householder planning applications decided upon, , broken down by delegated and non-delegated decisions
Average time to determine validated householder planning applications (weeks)
Number of appeals against major planning applications that had been refused, and the number of decisions on those appeals
Number of appeals against non-major planning applications that had been refused, and the number of decisions on those appeals
Number of appeals against major planning applications on the grounds of non-determination, and the number of decisions on those appeals
Number of appeals against non-major planning applications on the grounds of non-determination, and the number of decisions on those appeals

KPIs – Land charges

Data	Produced	Published by you	Publication frequency
Number of land charges searches requested
Average number of days to respond to a land charges search request

KPIs – Housing

Data	Produced	Published by you	Publication frequency
Number of customer satisfaction surveys completed
Number of completed customer satisfaction surveys with a score of 7 or above out of 10
Average days to re-let all housing stock
Total number of responsive repairs
Total number of emergency repairs
Number of emergency repairs completed within 24 hours

KPI – Democratic services

Data	Produced	Published by you	Publication frequency
Number of public hybrid (in person and online) meetings
Number of public hybrid meetings run without issues causing downtime exceeding 5 minutes

KPI – Waste and environment

Data	Produced	Published by you	Publication frequency
Total tonnes of household waste collected
Total tonnes of household waste sent for reuse, recycling and composting
Total number of bins collected
Number of bins collected on time

KPIs – Complaints

Data	Produced	Published by you	Publication frequency
Number of formal complaints received
Total number of formal complaints resolved
Number of formal complaints resolved within timescale

KPIs – Contact centre

Data	Produced	Published by you	Publication frequency
Total number of calls to the contact centre
Total number of calls to the contact centre that are answered
Average call answer time (seconds)
Number of calls to the contact centre resolved first time

Response