FI15896

Request

  1. What significant IT issues did Dover Council experience following the cyber incident which took place in January 2024?
  2. What services were compromised as a result of the cyber-attack/issue of January 2024?
  3. Were any internal or external council documents and correspondence compromised or lost as a result of the cyber-attack/issue of January 2024, including any emails, letters and reports, and including those between staff and departments?
  4. If any internal and external council documents/correspondence were lost, which council department/s did they relate to?
  5. If any internal and external council documents/correspondence were lost, were these restored and recovered, or what percentage was restored and recovered, and on what date?
  6. If any internal and external council documents/correspondence were restored and recovered, which council department did the restored items relate to? 
  7. On what date was the cyber attack/issue fully resolved?  

Response

  1. Some systems were taken offline as a precaution during investigations.  Already planned works were accelerated as a result to bring services back on faster. 
  2. No DDC service areas were compromised as a result. 
  3. Third party Investigation did not find evidence of data exfiltration and no data was lost. 
  4. Not applicable. 
  5. Not applicable. 
  6. Not applicable. 
  7. 5 February 2024 (including third party investigation time).