FI16050

Request

I am writing to request information on the number of domestic disputes/complaints that have been recorded with you in the year 01.06.2024 - 01.06.2025.  

Please provide your response in an Excel format, broken down by: 

• Date dd/mm/yy 
• Complaint type i.e. noise complaint, litter/flytipping, harassment, property dispute, other (please state where possible) 
• Postcode (if possible) 
• Outcome (where possible. Please state if dispute is ongoing). 

Response

Complaints received by the Council are not generally recorded as domestic complaints and therefore we are unable to identify which would be considered ‘domestic’.  For this reason, as the information is not readily available and from our preliminary assessment, we have estimated that the cost of complying with your request would exceed the ‘appropriate limit’.   The appropriate limit has been specified in regulations and for Local Government it is set at £450. This represents the estimated cost of one person spending 2½ working days in determining whether the information is held, locating, retrieving and extracting the data. I regret therefore, that on this occasion I must refuse the majority of your request in accordance with Section 12(1) of the Freedom of Information Act. 

Complaints about statutory nuisances, which includes complaints which are recorded as ‘domestic’ are available on our website at https://www.dover.gov.uk/Environment/Environmental-Protection/Statutory-Nuisance/Statutory-Nuisance.aspx. 

We are also able to provide some information about complaints received by our Housing Team (in respect of our tenanted properties) and this is attached.  The postcodes have been withheld as providing this information could make it possible to identify individual properties and therefore release personal data.  Personal data is defined by Article 4(1) of GDPR and also Section 3 of the Data Protection Act 2018 and the release of this data would contravene the data protection principles. 

 

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