FI16513
Request
- The number of formal complaints received relating to the Planning Department (for the period from 1 January 2021 to the date of this request):
- A breakdown of complaint categories (e.g., delays, lack of communication, incorrect advice, poor service):
- The number of complaints upheld or partially upheld:
- Any Local Government Ombudsman decisions involving Dover District Council’s Planning Department in the same period:
- Copies of any internal reports, audits, or reviews that identify errors, maladministration, or service failures within the Planning Department.
Response
1. 144
2. As follows:
- Lack of communication - 23
- Data protection - 5
- Officer behaviour - 5
- Merits of decision - 86
- Failure to provide an acceptable service – 10
- Online systems error – 1
- Planning process – 8
- Delay in processing - 6
3. As follows:
- Upheld – 20
- Partially upheld - 12
- Not upheld – 112
4. As follows:
- No further action – closed after initial enquires – 25
- Not upheld – 3
- Upheld – 1
5. LGO Decision Notice for upheld case referred to in response to question 4: https://www.lgo.org.uk/decisions/planning/other/24-001-693. Subsequent report to Cabinet (including appendix):
https://moderngov.dover.gov.uk/documents/s61448/Report%20-%20Monitoring%20of%20S106%20Obligations%2003.04.25.pdf
https://moderngov.dover.gov.uk/documents/s61449/App%201.%20Review%20of%20Non-financial%20obligations%20process.pdf