Easing of National Lockdown restrictions | Visit our Coronavirus (COVID-19) section for information and support for residents and businesses. View Dover Districts latest Covid figures here.

Dover District’s latest COVID-19 figures

Number of cases for the seven days to

Rolling rate for the seven days to . England average is

Total cases (up to )

Total deaths within 28 days of a positive test (up to )

7-day rolling case rate compared to England average

Status: Below average (OR Above average if to the right of the dividing line)

Graphic results

All data sourced from coronavirus.data.gov.uk. Please see website for more information about the data and how it is calculated.

Home > Customer Services > Customer Service Guidelines

Customer Service Guidelines

How can we help you? 

We are here to help you - and we have clear standards and good practice guidelines for out staff to follow:     

  • We will answer telephone calls promptly
  • Voicemail messages will be answered as soon as possible
  • Letters and emails that require a response will be acknowledged as soon as possible and responded to fully within a maximum of ten working days
  • We will always listen to the customer and make every effort to help
  • We will be courteous and helpful, and we will provide information in a clear and concise way
  • We do not discriminate nor permit discrimination against anyone. 

We encourage customers to comment on our services, and we investigate any complaint made about our services, in line with our complaints process.

We welcome all contact from residents, but encourage digital working where possible, for example, customers can keep posted with the latest news with our free email alert service.