Homelessness - Protection of belongings and storage
Where a customer is unable to do so themselves, we have a duty to protect the property of those who we believe may be homeless and who have been provided with temporary accommodation.
If there are any moveable possessions that cannot be taken into temporary accommodation, and no other suitable arrangements can be made, then we will arrange storage for the possessions.
Any removals and storage of belongings will be arranged with private companies and recharged to the customer. It may therefore be cheaper and more practical for the customer to arrange this themselves. A repayment plan for the total amount of removals and storage will be agreed with the customer. When our duty to provide temporary accommodation ends, our duty to protect belongings may also end. We will inform the customer of this when they are initially provided with temporary accommodation.
Unclaimed belongings
If the possessions of a customer leaving temporary accommodation are not claimed, we will continue to store them for a maximum of one calendar month and the cost recharged. After this, unclaimed possessions will be disposed of.