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We have a duty to provide people who are homeless or threatened with homelessness with advice and appropriate assistance.

» How to apply for housing

Rough Sleepers

Rough sleeping exists as the most serious form of homelessness and if you are concerned about a person sleeping rough please contact us:

Homelessness strategy

The four East Kent authorities of Canterbury, Dover, Shepway and Thanet have developed a combined homelessness strategy:

Useful information

Useful contacts

  • Citizens Advice Bureau
    The Cedars, 26 Victoria Road, Deal, Kent, 01304 374938
    Maison Dieu Gardens, Maison Dieu Road, Dover, Kent, 01304 202567

  • Shelter 

    The Shelter Helpline, 0808 800 4444 is available to all residents in Kent. This is a free service available every day of the year from 8am to 8pm Mondays to Fridays and 8am to 5pm on Saturdays and Sundays. In addition they have web based advice information, diagnostic tests and downloadable leaflets.

  • Local Government Ombudsmen
    Local Government Ombudsman, 10th floor, Millbank Tower, Millbank, London SW1P 4QP

  • The Mortgage Rescue Scheme is for people who are at risk of becoming homeless because they can't meet their mortgage repayments.
  • Royal British Legion – housing and homelessness help and advice for those that have served in the Forces. The Royal Legion serves anyone who has been paid 7 days or more including reserves.
    • serve husbands, wives, children (under 17), under 21 year olds in further education, partners, reserves, army, navy, armed forces.
    • provide grants for the essentials
    • help with completing statutory benefit forms
    • provide advocacy around homelessness
    • have 6 care homes – 4 with specialist dementia services 
    • have team of advisers for debt advice – 0808 802 8080
    • assist divorced people until they re-marry but children would continue to be supported even after marriage
    • have a veterans Gateway in Aylesford – Royal British Legion Village – 0808 802 1212

Contact the Housing team

Tel: 01304 872265


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