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Contact the Housing Management Team

Our phone lines get busy during peak periods, sometimes our 'on-hold' times can be around 6 minutes so it's always worth trying to find the answer on our website before calling your local office. 

If you do call, please listen carefully to the options available so we can make sure you get put through to the right members of the team.

For media enquiries only please email us at

Are you calling us

Please listen carefully when you call us as we have changed the phone options for you to choose from to get through to our services.

Our phone number is 01304 821199 - option 3 for the Housing Management Service

Listen carefully and choose either:

  • For rent or payment enquiries press 1
  • To report a repair press 2
  • For housing or garage enquiries press 3

Option 1 is for rent or payment enquiries and you need to choose between:

  1. For a Housing Benefit query press 1
  2. To make a payment press 2
  3. To discuss your garage or rent account press 3  

Option 2 is for repairs - The popular options are:

  • To report a household or communal repair to Mears press 1 
  • To report a gas, hot water or central heating repair press 2
  • To report a repair for a UPVC window or door press 3
  • To book an inspection press 4
  • For enquiries about kitchens, bathrooms, roofs press 5
  • For disabled aids and adaptations press 6

Option 3 is for housing - you need to select what service you need:

  • For rubbish or fly tipping enquiries - press 1 to go through to the councils waste team
  • To find a new home, housing register or mutual exchange enquiries press 2  (including Housing waiting lists)
  • For Leasehold or Right to Buy enquiries press 3 
  • For a garage enquiry press 4 
  • For all other housing enquiries press 5 (if you have a question about your tenancy or need to speak to a Housing Officer)


For media enquiries only please email


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