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We offer a bulky item collection service to householders (not businesses) in the Dover district.
This is for larger items that people cannot transport to the household waste recycling centre (tip) themselves.
How much does it cost?
up to three non-POPs bulky items: £59.25
additional items: £8.45 each
up to three POPs items: £59.25
additional items: £8.45
See examples of POPs/non-POPs items in the section below.
Collections which are a mix of non-POPs items and POPs items will incur a charge for each type. For example: a table and a sofa/settee (one non-POPs item and one POPs item) would be £118.50
Collection of three or more items that are non-POPs items will be costed at £59.25. For example a table, microwave and a fridge would be £59.25
Collection of three or more items that are POPs items will be costed at £59.25. For example a sofa, cushion and an armchair would be £59.25
Non-POPs and POPs items will be collected by separate crews and therefore you will be given a choice of collection dates for non-POPs and POPs items.
Each individual piece is classed as an item. Each item must be less than 2 metres in length and able to be lifted safely by two people.
The items must be left outside the property by 7am on the collection day.
Due to Environment Agency guidance, we can no longer send upholstered domestic seating to landfill because it may contain harmful chemicals called Persistent Organic Pollutants (POPs).
These items are now collected separately and sent for incineration to safely destroy the pollutants.
POPs items include any soft or upholstered seating from homes or businesses that contains leather, synthetic leather, fabric, foam or soft furnishings — such as sofas, armchairs, dining chairs, footstools, bean bags and cushions.
If your bulky waste collection includes both POPs items and non-POPs items, this will incur a charge for each type. The POPs items will be collected separetly to the Non-POPs items and you will be given the choice of when to book your POPs items and your Non-POPs items.
Only contact us if your items haven’t been collected by the day after your booking date.
fridges, freezers and fridge freezers (not commercial and need to be empty)
desks and cabinets
fitness equipment
pushchairs
carpets
garden furniture
cookers and microwaves
televisions, videos, DVD players and music centres
bicycles
tables
free standing lights
bed base and mattresses
armchairs
bean bags
futons
home office chairs
kitchen/dining room chairs
sofas
sofa beds
stools and foot stools
If an item is ripped or damaged and contains materials like foam, leather, synthetic leather or other fabrics, it must be taped, wrapped or bagged.
For example, if a sofa has a tear exposing the foam, the tear must be taped over, or if a cushion is ripped, it should be placed in a bag or sack.
We cannot collect items that are not properly secured. This measure is to protect those handling these items.
At this current time, our contractors can’t collect items from inside your home or back garden.
Please leave them at the front of your property with clear access.
If your items are not left out on the agreed date and time, no refund will be given.
asbestos or other hazardous materials
black sacks of rubbish
building materials such as brick, rubble, concrete and plaster board
ceramic/metal sinks
commercial fridges/freezers
garden waste
garage and patio doors
glass/mirrors
house clearances
metal/steel baths
motorised vehicles and boat parts or tyres
paint
pieces of wood
solid metals/cast iron
trees (even if cut up)
window units
Alternative services
If you have furniture, electrical goods or any other items which may be of use to others then you should take them to a charity shop or similar organisation for reuse.
More on the bulky item collection service
Collections are organised into areas. This keeps costs down, is better for the environment and allows us to provide more collections per day.
We will tell you the date of your collection when you make the booking.
Another date will be offered but the day will not change. This is to keep costs down.
Black sacks are not considered bulky and should be placed out on refuse day in the containers provided.
The Waste Electrical and Electronic Equipment Directive (WEEE Directive) helps reduce the environmental impact of electrical and electronic items by encouraging re-use and recycling, and cutting down on landfill waste.
It does this by making producers pay for collecting and recycling old electrical items, and requiring retailers to let customers return them for free.
