+ Can I get an assisted collection?
If you have an assisted collection for your recycling and general waste you will also receive an assisted collection for your garden waste.
+ How much should I put in my sacks?
If you overload your sack it may not be collected. If you can’t lift the sack, we can’t lift it. Look after both your safety and our collection crew’s safety.
+ Where can I get additional sacks?
Sacks can be purchased for £3.60 each from our Whitfield office, Dover Gateway or Sandwich area office, or you can use your own bags. We are currently awaiting delivery, due in December. We apologise for this inconvenience.
+ Can I use any sack?
You may use your own sacks but containers like builders sacks are too large and will not be collected.
+ Is there a limit to how much garden waste I can put in each sack?
For your safety and the safety of the crews please ensure you do not overload each sack. Any sack weighing over 20kg is deemed too heavy and the collection will not be made. If this happens you must remove the excess weight and present the sack/s on the next scheduled collection.
+ What if I wish to put out more than six bags per collection?
Additional licences can be purchased should you wish to have more than the allocated six bag collection. There is no limit to the number of licences a property may purchase.
+ What happens to the garden waste after it is collected?
Green garden waste is composted and produces a high quality soil improver that is taken to a local facility where it is composted and then used on the farmland.