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Garden Waste Collections

Garden Waste Subscriptions/Renewals 2024/25

You can now renew or sign up to our garden waste service for 2024/25.  Please click here and follow the instructions to sign up.

The new subscription year starts on 1 April 2024 and will see the introduction of 240L wheeled-bins. One subscription will cost £62.65. All existing subscribers will be offered a free wheeled-bin for your first subscription. If you take additional subscriptions there will be a further charge of £62.65 for each subscription, plus a charge of £40 for each additional bin.

New subscribers can join the scheme by paying £62.65 for the subscription and £40.00 for the wheeled bin. 

Please renew/sign up by 29th February 2024 to ensure that your new garden waste bin is supplied before the 1st April 2024. Please note: garden waste collections from bins will not commence before 1st April, and any bins presented before that will not be emptied. Any resubscriptions made after 29th February 2024, may result in a delay of up to 3-weeks before a bin is delivered. There is no refund for any collections missed pending delivery. Garden waste put out in sacks after 1 April 2024 will not be collected.

Please note if your payment has lapsed and you are reapplying, it takes 5 working days to process your application. The contractor will not return until the next scheduled collection.

If you can’t use a wheeled bin, or our crews cannot safely or easily access your property to collect the bin, you may be eligible for a free garden waste composter. Please register your interest here

For more information, please visit our dedicated questions and answer page.

 

For details of the current sack service, see below (ends 31st March 2024):

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  • We will collect your garden waste once a fortnight and will empty up to six bags per collection.
  • You will receive up to 25 collections a year, missing one over the two week break at Christmas. You will be notified when this will be.
  • We are no longer providing sacks for the garden waste service as we will be moving over to garden waste bins in 2024/25, you can use your own bags in the meantime.
  • Once your payment has been received your collection service will be renewed for the current year and no further confirmation letter will be issued. Receipts are available if requested.

Cancel your subscription or tell us you are moving »

We will collect

  • Grass cuttings
  • Twigs and small branches (branches must be smaller than 9cm in diameter)
  • Prunings and hedge clippings
  • Flowers and plants
  • Weeds (except Japanese Knotweed and ragwort)

We cannot take

  • Soil and turf
  • Rubble and stones
  • Cooked foods and kitchen waste
  • Wood
  • All non organic waste
  • Garden chemicals
  • Pet litter/Bedding
  • Wood Chippings

Missed collections

Report missed collections »

We will ask our contractors to return to you when a collection is missed.

Frequently asked questions

Can I get an assisted collection?

If you have an assisted collection for your recycling and general waste you will also receive an assisted collection for your garden waste.

How much should I put in my sacks?

If you overload your sack it may not be collected. If you can’t lift the sack, we can’t lift it. Look after both your safety and our collection crew’s safety.

Where can I get additional sacks?

A sack is not provided with the licence. We are no longer providing sacks for the garden waste service as we will be moving over to garden waste bins in 2024/25, you can use your own bags in the meantime.

Can I use any sack?

You may use your own sacks but containers like builders sacks are too large and will not be collected.

Is there a limit to how much garden waste I can put in each sack?

For your safety and the safety of the crews please ensure you do not overload each sack. Any sack weighing over 20kg is deemed too heavy and the collection will not be made. If this happens you must remove the excess weight and present the sack/s on the next scheduled collection.

What if I wish to put out more than six bags per collection?

Additional licences can be purchased should you wish to have more than the allocated six bag collection. There is no limit to the number of licences a property may purchase. 

What happens to the garden waste after it is collected?

Green garden waste is composted and produces a high quality soil improver that is taken to a local facility where it is composted and then used on the farmland.

Where do I leave my garden waste bags?

Please place your garden waste on the edge of your property by 7am on collection day unless you have a pre agreed collection point.

Renewing your licence

Subscriptions are not automatically renewed, we will notify you mid February of the fee and invite you to reapply.

 

More information

 

Other ways to dispose of your garden waste

  • Home Composting which is better for the environment, saves you time and money and gives you a soil improver which you can use in your garden. We are part of a scheme which provides reduced priced compost bins, water butts and accessories. 
    To place an order please telephone 0844 571 4444 or visit www.getcomposting.com 
  • Take your garden waste to one of the three  Household Waste Recycling Centres within the district operated by Kent County Council. These sites can be found in Honeywood Road (Dover), Southwall Road (Deal) and Ramsgate Road (Sandwich).