FI16020

Request

  1. Internal Enforcement Teams
    1. Do you have in-house officers who serve notices, visits or reminders? If so, please confirm their team name and a brief description of their remit.
  2. External Agents or Contractors
    1. If you engage any private or third-party agents (even if not HCEOs) for debt recovery, please provide the names of those firms and the scope of work they undertake.
  3. Contractual / Policy Framework
    1. Under what contractual or policy framework are those services provided? For example, is there an SLA, framework agreement, or joint-working protocol in place?
  4. Fees and Charges
    1. A summary of any fees or charges you apply (or pass through) when using these arrangements.

Response

  1. No.
  2. Marstons Holdings and CDER who recover unpaid penalty charge notices. Dukes Bailiffs Ltd and Marston Holdings who recover Council Tax, Business Rates and Sundry Debts.
  3. Marstons Holdings and CDER – Framework Agreement and Dukes Bailiffs Ltd and Marston Holdings – SLA
  4. None. Only statutory Enforcement Agent fees are applied directly to the customer.