FI16234
Request
Have you in the past or, do you currently, allow as eligible for Housing Benefit or Universal Credit the “OKEachDay” service provided by: Alertacall Ltd. 45 Crescent Road, Windermere, LA23 1BL. The Company was founded in 2004. The OKEachDay service requires that a tenant/resident presses a button each day before an agreed time to check that the tenant/resident is okay. If you do allow OKEachDay or a similar service by a different provider, can you tell me the date of that decision and why? If you do not allow OKEachDay or a similar service by a different provider, can you tell me the date of that decision and why?
Response
When information is provided to the Council by a landlord, service charge information may not be specific. For example, a service charge may be referenced as ‘personal alarm’ rather than ‘OKEachDay’. As such it is not possible for us to confirm if any tenants in our area use this type of alarm, or similar.
From the information provided about the alarm system, it appears to fall into the category of an emergency alarm system and so is included in schedule 1(1)C of the regulations which confirms it would be treated as an ineligible service charge.