FI16429

Request

Under the Freedom of Information Act 2000, I am seeking aggregated data regarding public complaints made to Dover District Council about problematic driver and vehicle behaviour. Please provide, for the years 2020 to the most recent available date, annual totals for:
- Public complaints relating to cars that are excessively noisy, including those believed to be deliberately modified or driven to emit excessive noise (e.g., “boy racers,” “revving engines,” “loud exhausts”).
- Public complaints about antisocial driving behaviours, including but not limited to speeding, street racing, dangerous driving, and use of vehicles in a manner causing harassment, alarm, or distress.
- Any other categories of road-user or vehicle-related nuisance or antisocial behaviour maintained in your records (please specify category name if not obvious).
For each category, please supply:
- The total number of complaints per year (2020, 2021, 2022, 2023, and 2024/2025 if available).
- The method of reporting (if recorded: e.g., email, hotline, online portal, etc.).
- Any notes on how these issues are classified or defined by your council (if recorded).
- If possible, please provide the response as a structured spreadsheet (CSV or XLSX) with columns: “Year”, “Complaint Type”, “Number of Complaints”, ”Method”, ”Notes” for easier national comparison.
If records are not broken down as requested, please provide whatever aggregated or category-level information is available.

Response

The Council only categorises complaints of this nature as ‘vehicle nuisance’ and the following complaints were received, via the methods shown: 

• 2025:    26 - 1 Website, 3 Telephone, 11 Online Portal, 3 Internal Referral, 8 Email
• 2024:    17 - 2 Website, 1 Telephone, 4 Online Portal, 1 Letter, 2 Internal Referral, 1 In Person, 6 Email
• 2023:    31 - 22 Website, 2 Telephone, 1 Internal Referral, 6 Email
• 2022:    40 - 32 Website, 1  Telephone, 1 Internal Referral, 1 In Person, 5 Email
• 2021:    The Council does not hold this information.
• 2020:    The Council does not hold this information 

In addition, we also receive complaints about vehicle noise as we can investigate noise associated with a premise (ie revving on a driveway). The reporting method for these complaints are not held but the data is as follows: 

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