FI16487

Request

Telephone System

What make is your telephone system?

How old is the telephone system you operate?

How many users do you have?

Is your telephone system cloud based or on premise? 

Can your switchboard operators transfer external incoming calls to all users across your estate? 

How many extensions does your telephone system have? 

Telecoms Estate 

How much do you spend annually on telecoms?

Do you know how this is split into Voice Telecoms / Data Networking / Mobile Communications / Maintenance?

How many analogue lines do you have?

How many ISDN2 Services do you have?

How many ISDN30 Services do you have?

How many mobiles do you have?

Have you done anything about the Analogue Switch Off / Digital Switch On? If so, what have you done?

What are the contact details for the person who looks after telecoms and the costs associated with these?

Microsoft

How much do you spend annually with Microsoft?

How often do you review licensing costs?

Response

Telephone System 

• Microsoft Teams
• No on-premise telephony system/SBC. Cloud only. 
• 530 licences 
• Cloud 
• Yes 
• No extension numbers used 

Telecoms Estate

• This information is available on the Council’s website as part of the payment to suppliers data: https://www.dover.gov.uk/Corporate-Information/Financial-Information/Payments-to-Suppliers/Payments-to-Suppliers.aspx
• No
• We do not hold this information centrally.
• Zero.
• Zero.
• 271
• Broadband lines in satellite buildings moved to SOGEA lines.
• 01304 821199, digital@dover.gov.uk. 

Microsoft

• This information is available via the Council’s Contracts Register (Phoenix Software is current reseller of Microsoft subscriptions) at https://www.dover.gov.uk/Business/Doing-Business-with-DDC/Contract-Register.aspx
• Microsoft contract is renewed every 3 years. Last completed October 2025.