Request
1. A list of ICT, digital, network, telephony or business-systems projects and programmes that are planned, approved or in progress for the financial years 2026/27 and 2027/28. For each, please give the project name, a one-line description, the approved or estimated budget, the planned start and end dates and the job title of the officer responsible for delivering it.
2. Where a project in that list will be delivered with the help of an external supplier or contractor, the name of that supplier if one has already been appointed.
Response
For 2026/27:
|
Project Name
|
Description
|
Status
|
Budget
|
Start
|
End
|
|
CRM Implementation
|
Implementation of a low code/no code CRM platform for process creation, streamlining, automation and centralised customer portal.
|
In Progress
|
Please see MTFP
|
April 2026
|
March 2027
|
|
Microsoft Copilot
|
Adding Microsoft 365 Copilot licenses to senior managers.
|
In Progress
|
Please see MTFP
|
April 2026
|
March 2027
|
|
Mobile Phone Replace
|
Replacing 100+ mobile phones.
|
Planned
|
Please see MTFP
|
December 2026
|
March 2027
|
|
Website Redesign
|
Redesigning the Dover.gov.uk website
|
In Progress
|
Please see MTFP
|
April 2026
|
March 2027
|
|
HR System Development
|
Expand the capabilities of the existing HR management system.
|
Planned
|
Please see MTFP
|
Unknown
|
Unknown
|
|
Digitising Dover
|
Implementation of Digital Asset Management / Archive Solution.
|
Planned
|
Please see MTFP
|
Unknown
|
Unknown
|
We do not hold this information for 2027/28.
2. As follows:
- CRM - Netcall
- Microsoft Copilot - Phoenix Software Ltd
- Website Redesign - Zengenti