Easing of National Lockdown restrictions | Visit our Coronavirus (COVID-19) section for information and support for residents and businesses. View Dover Districts latest Covid figures here.

Dover District’s latest COVID-19 figures

Number of cases for the seven days to

Rolling rate for the seven days to . England average is

Total cases (up to )

Total deaths within 28 days of a positive test (up to )

7-day rolling case rate compared to England average

Status: Below average (OR Above average if to the right of the dividing line)

Graphic results

All data sourced from coronavirus.data.gov.uk. Please see website for more information about the data and how it is calculated.

Home > Environment > Energy Advice > COVID-19 Energy Advice

COVID-19 Energy Advice

Advice From Ofgem

  • Medically vulnerable clients should apply to the Suppliers Priority Services register - please note, extra support is available as a result of successful registration – including priority assistance during power outages and – possibly - financial support.
  • Inform energy suppliers immediately if you are unable to top-up prepayment meters, even if you have sufficient credit for the time being.
  • Energy suppliers must provide customers with details of support available if they are unable to top-up. This may include sending a top-up directly to the meter, sending out a preloaded top-up card or sending an engineer to top up the meter.
  • No credit meters will be disconnected during this outbreak.
  • Energy companies must offer affordable repayment arrangements for customers who fall into debt.
  • Additional financial support will likely become available to assist with debts and debt write-off as part of the Govt financial response package.

General information / requests from all energy companies:

  • Energy companies will deal with emergency call outs only. No new smart meters will be fitted.
  • If an emergency appointment needs to go ahead, please notify the energy company if anyone within the household is:


  • self-isolating
  • showing any symptoms of respiratory illness
  • vulnerable - aged 65+, pregnant, disabled or otherwise unwell


  • Energy companies are requesting that customers do not contact them unless it is an emergency or in the interests of vulnerable customers. Expect long waits. 
  • Please disinfect cards and keys before and after use.
  • Supplies of cards and keys are running very low nationwide.
  • Most energy companies top-up using either payzone, paypoint or the post office. If your usual top-up facility is closed, you can locate the nearest alternative facility by using the following websites:


Kent Support and Assistance Service

(KSAS) are providing short term assistance for residents who have experienced a reduction in income/ loss of employment or suffered financially from Coronavirus. The assistance on offer includes pre-paid energy vouchers.

Help from some of the larger suppliers can be found at:

British Gas








Scottish Power