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Discount and Energy Grant Schemes

Covid-19 - important information »

Please read this important information for customers needing help with paying their energy bills or servicing for their home from engineers during the Covid-19 restrictions. 

Discount and Energy Grant Schemes »

Following government advice on Covid-19 the Warm Homes Scheme, ECO Local Authority flexible eligibility and help with gas heating and boiler replacement grant schemes have been suspended.  Only work to ensure that residents are left in a safe environment and emergency work is being carried out.

Warm Homes scheme »

Works to ensure residents are left in a safe environment will be carried out adhering to all social distancing guidelines.  Our supplier, Aran Services will be in touch with residents about booked appointments, or alternatively you can call 01284 812520, or email

The Warm Home programme can offer subsidised insulation through the Energy Company Obligation  funding (a government energy efficiency scheme in Great Britain to help reduce carbon emissions and tackle fuel poverty)  to eligible residents (in receipt of certain benefits).

To find out if you are eligible for support through Warm Homes, apply online or call the Warm Homes Helpline on 0800 170 1174.  Your registration details will be forwarded to the Warm Homes Provider who will be in contact to see if you are eligible for support.  Please note a contribution towards the cost may be necessary

At present the Warm Homes scheme, does not have a programme to offer subsidised heating, however you may be able to receive additional support towards the cost of installing an LPG or oil boiler.

ECO Local Authority flexible eligibility

Latest changes to ECO (ECO2t) enable Local Authorities to refer residents  for assistance who are in fuel poverty, on a low income and are vulnerable to living in a cold home due to age/ health conditions, and who have previously not qualified for assistance

Latest changes to ECO (ECO2t) enables Local Authorities to include a wider package of assistance for residents who are in fuel poverty, on a low income or are vulnerable to living in a cold home due to age/health conditions. This has been developed to help those who have not qualified for assistance under previous benefit based schemes.

The additional eligibility criteria are set out under DDC Statement of Intent Version 2 (18 June 2018)

DDC Statement of Intent Version 1 SUPERSEDED (19 May 2017)

Help with gas heating and boiler replacement

If you are over 65 with a diagnosed medical condition you may be eligible for support from the Winter Warmth programme. Please call us on 01304 872397

Our Private Sector Housing team offer urgent homes loans for home owners on benefits or low income. Please call 01304 872397.

However if you do not match the above criteria there is further advice on the Warm Homes web pages.

The Council can also provide financial assistance to help towards the cost of heating, insulation and other works to your property

Renewable heat incentive »

The scheme is designed to drive forward the uptake of renewable heat technologies in homes across Great Britain to cut carbon, help meet renewables targets and save money on bills.  Eligible producers will be paid for each unit (kWh) of heat produced. 

Winter fuel payments »

Government funded. £100- £300 per eligible household. If you have reached the qualifying age (born on or before 5 August 1953 ), and lived in Great Britain or Northern Ireland on any day between week of 17 to 23 September 2018. You usually get a Winter Fuel Payment automatically if you get the State Pension or another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit).  Most payments are made automatically between November and December.

Warm Home discount scheme »

 Warm Home Discount Scheme is a one-off discount of £140 on your electricity bill (usually between September and March)

You should automatically qualify if on 8 July 2018 you were getting the Guarantee Credit element of Pension Credit,  your electricity supplier is part of the scheme and your name (or partner’s) was on the bill. You should receive a letter by 7 December 2018, if not contact the Warm Home Discount Scheme on 0800 731 0214.

You may also qualify if you’re on a low income/ get certain means-tested benefits  - check with your supplier to see if you’re eligible .

The discount won’t affect your Cold Weather Payment or Winter Fuel Payment.

Cold weather payments »

The 2018 to 2019 Cold Weather Payment scheme is due to start on 1 November 2017. You may get a Cold Weather Payment if you’re getting certain benefits.  Payments are made when your local temperature is either recorded as, or forecast to be, an average of zero degrees Celsius or below over 7 consecutive days.

You’ll get a payment of £25 for each 7 day period of very cold weather between 1 November and 31 March.  Payments will be paid  within 14 working days into the same bank/ building society as your benefit payments.

Priority services register

The Priority Services Register (PSR) is a free service provided by suppliers and network operators (UK Power Networks, SGN) to customers in need (each supplier and network maintain their own register).  The PSR is available to residents who are of pensionable age, disabled or chronically sick, have a long-term medical condition, have a hearing or visual impairment or additional communication needs, are in a vulnerable situation.  To be added to the Priority Services Register contact your energy supplier/ network provider

Cold weather priority initiative 

The Federation of Petroleum Suppliers (FPS) is launching a Cold Weather Priority (CWP) Initiative for the off-grid sector this October. This initiative has been developed to identify those most at risk, and ensure delivery to these customers can be prioritised during periods of extreme cold, or fuel shortages. Check if your local supplier is involved visit cold weather priority or contact your nearest Federation of Petroleum Suppliers (FPS) member – find your nearest supplier

Support with energy cost arrears

Some utility companies offer help to customers who are struggling to pay their energy bills. See if your energy provider can offer you some help:-

Local small business support

Dover District Council has extended its successful town centre business grants scheme to help small businesses who want to reduce their carbon footprint, become more energy efficient, and cut their costs.  Small businesses with up to 10 employees can benefit from a Green Energy Grant for up to 50% of their project costs, up to £10,000.


Contact us

Tel: 01304 872128


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