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Discount and Energy Grant Schemes

Covid-19 - Important information »

Please read this important information for customers needing help with paying their energy bills or servicing for their home from engineers during the Covid-19 restrictions. 

Discount and Energy Grant Schemes »

Following government advice and the relaxation of lockdown rules, work is re-starting on the Grant Schemes below with enhanced safety measures in place.  Screening questions will be asked before works commence, and operatives will maintain social distancing.

To qualify for Warm Homes Fund, Local Authority Delivery Scheme and ECO, residents will be required to meet the fuel poverty definition (Low Income Low Energy Efficiency- LILEE) or be in receipt of certain benefits or be on a low income with a vulnerability to living in a cold home due to age/health conditions.

 If you believe you meet the criteria, please complete the ECO, LA Flex, and Response forms in the link below, and email them to john.underwood@dover.gov.uk.

 If you do meet the criteria, and the council are able to make a referral, the type of measure and the amount of financial assistance is dependent on survey by the contractor.

ECO/LA Flex/Response forms.


 Warm Homes Fund »

Funding for eligible households (in receipt of benefits or on a low income with a health condition that is impacted by living in a cold home) to be connected to the gas mains, and financial assistance towards the cost of a first-time gas central heating system. This funding is for either owned or privately rented homes that do not have:-

  • a gas meter/ pipework connecting to the gas mains
  • and is near to existing mains gas

If you are interested in finding out more please contact john.underwood@dover.gov.uk

Local Authority Delivery Scheme »

Financial assistance is available for energy efficiency measures, for example cavity wall insulation, loft insulation, room in roof insulation, solid wall insulation, renewable heating. Eligibility is dependent on the home having an Energy Performance Certificate rating of E, F or G, and the resident being in receipt of certain benefits or on a low income with a  vulnerability to living in a cold home (outlined in DDC’s LA Flex statement of intent)

To arrange an assessment call Aran Services on 0800 5877795 or 01284 812520.

ECO Local Authority flexible eligibility »

The Energy Company Obligation (ECO) is a government obligation on the largest energy suppliers to help fuel poor and vulnerable households to reduce the cost of heating their home, with energy efficiency measures. Government have confirmed that this scheme will run until 2026.

The Council can refer eligible households into the scheme. Measures and the amount of funding will be determined by a home survey carried out by the contractor.

The additional eligibility criteria are set out under DDC Statement of Intent Version 2 (18 June 2018)

DDC Statement of Intent Version 1 SUPERSEDED (19 May 2017)

Winter Warmth Grant »

This grant is intended to reduce the number of cold homes occupied by older people with long-term health conditions. It will pay for heating or insulation (normally replacement boilers) where the applicant is over 60 and has a long-term illness. The maximum grant is £7,000. In some long-term health conditions the applicant can be under 60. Confirmation is required from a health professional that the applicant has a long-term health condition. Please call 01304 872397.

The Council can also provide financial assistance to help towards the cost of heating, insulation and other works to your property

Renewable heat incentive »

The Domestic RHI is now closed to new applicants (April 1st 2022), and is being replaced by the Boiler Upgrade Scheme (BUS).

If you are already accredited for Domestic RHI, the support for accredited installations will not be affected by this closure, providing you continue to meet all your ongoing obligations under the scheme rules. The Duration of your RHI payments will remain the same and will be in line with your date of accreditation.

You can find out more about your ongoing obligations in Chapter 3 of the Domestic RHI: Essential Guide.

Boiler Upgrade Scheme (BUS) »

From the 1st April 2022 the boiler upgrade Scheme (BUS) will launch.

BUS is a government funded scheme that will provide grants to encourage property owners to install low carbon heating systems such as heat pumps. These grants will help overcome the upfront cost of low carbon heating technologies.

The Scheme will be open to domestic and small non-domestic properties in England and Wales. It will run from 2022 to 2025.

Please click here for more information about the scheme.

Boiler Upgrade Scheme Voucher Application Form is available  on Ofgem’s website at:

https:/ https://www.ofgem.gov.uk/publications/boiler-upgrade-scheme-voucher-application-form






 Winter fuel payments »

Government funded. £100- £300 per eligible household. If you have reached the qualifying age (born on or before 26 September 1955), and lived in Great Britain or Northern Ireland on any day between week of 20 to 26 September 2021. You usually get a Winter Fuel Payment automatically if you get the State Pension or another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit).  Most payments are made automatically between November and December.

Warm Home Discount Scheme »

Warm Home Discount Scheme is a one-off discount of £140 on your electricity bill (usually between October and March)

You should automatically qualify if on 4 July 2021 you were getting the Guarantee Credit element of Pension Credit,  your electricity supplier is part of the scheme and your name (or partner’s) was on the bill. You should receive a letter, if not contact the Warm Home Discount Scheme on 0800 731 0214.

You may also qualify if you’re on a low income/ get certain means-tested benefits  - check with your supplier to see if you’re eligible .

You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity. Contact your supplier to find out.

The discount won’t affect your Cold Weather Payment or Winter Fuel Payment.

Cold weather payments »

You may get a Cold Weather Payment if you’re getting certain benefits.  Payments are made when your local temperature is either recorded as, or forecast to be, an average of zero degrees Celsius or below over 7 consecutive days.

You’ll get a payment of £25 for each 7 day period of very cold weather between 1 November and 31 March.  Payments will be paid within 14 working days into the same bank/ building society as your benefit payments.

Priority Services Register »

The Priority Services Register (PSR) is a free service provided by suppliers and network operators (UK Power Networks, SGN) to customers in need (each supplier and network maintain their own register).  The PSR is available to residents who are of pensionable age, disabled or chronically sick, have a long-term medical condition, have a hearing or visual impairment or additional communication needs, are in a vulnerable situation.  To be added to the Priority Services Register contact your energy supplier/ network provider

Cold weather priority initiative »

The Federation of Petroleum Suppliers (FPS) is launching a Cold Weather Priority (CWP) Initiative for the off-grid sector this October. This initiative has been developed to identify those most at risk, and ensure delivery to these customers can be prioritised during periods of extreme cold, or fuel shortages. Check if your local supplier is involved visit cold weather priority or contact your nearest Federation of Petroleum Suppliers (FPS) member – find your nearest supplier

Southern Water Vulnerability Fund »

A new fund to help vulnerable customers who may be struggling financially or need additional help in some way, such as with repairs in the home or white goods.

  • Up to 50% one year bill reduction for customers who have hit temporary hard times.
  • Debt write-off of up to £2,000 for customers who have managed to get back on track with payments but will never be able to repay their debt.
  • Grant of up to £1,000 to make improvements to a customer’s home (this might be the purchase of white goods that a customer cannot afford to replace, repairs to heating or water systems that they cannot afford, etc.)

Email: cs_affordabilityteam@southernwater.co.uk

Call: Southern Water Affordability Team on 0800 027 0800

Support with energy cost arrears »

Some utility companies offer help to customers who are struggling to pay their energy bills. See if your energy provider can offer you some help:-

Local small business support »

Dover District Council has extended its successful town centre business grants scheme to help small businesses who want to reduce their carbon footprint, become more energy efficient, and cut their costs.  Small businesses with up to 10 employees can benefit from a Green Energy Grant for up to 50% of their project costs, up to £10,000.


Contact us

Tel: 01304 872414

Email: energy@dover.gov.uk