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New Tenant Portal

A new Tenant Portal will launch before the end of this year. It will give you secure online access to important information such as your rent account balance and you’ll be able to access your account 24 hours a day, 7 days a week. More information about the launch date, registration and how to access the portal will be available in due course.

Accessibility statement for council tenants and leaseholders

We are committed to making sure every tenant and leaseholder has equal access to housing and leasehold information and documents. If you need documents in a different format we can provide them in large print, html, easy to read format, braille or another language (if required). You can also ask us to explain information over the phone or in person if that is easier for you.

We have published an accessibility statement for the council website.

However, if you are having difficulty reading, understanding or accessing any housing and leaseholder information or documents, please contact us through the details below and we will work with you to find the support or format that best suits your needs.

For housing policies and strategies

Email: housing.policy@dover.gov.uk

Phone: 01304 801084

For housing annual reports and performance information

Email: tenantinvolvement@dover.gov.uk

Phone: 01304 801084

For tenancy documents and information

Email: housing@dover.gov.uk

Phone: 01304 801084

For leaseholder documents and information

Email: homeownership@dover.gov.uk

Phone: 01304 872247

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