A new Tenant Portal will launch before the end of this year. It will give you secure online access to important information such as your rent account balance and you’ll be able to access your account 24 hours a day, 7 days a week.
More information about the launch date, registration and how to access the portal will be available in due course.
As your landlord, we have a duty to make sure all rent is paid up to date. This is because the rent that is paid by tenants goes toward the upkeep of council housing and providing services for tenants.
As a tenant, you must make paying your rent a priority.If you don’t pay your rent, you risk losing your home.
We aim to:
help tenants who get into arrears by setting realistic repayment arrangements to clear their debt
prevent tenants from getting further into arrears by contacting them before their debt becomes high
take firm action against tenants who, despite our help, fail to pay their rent.
We will:
contact you to let you know that you are in arrears and ask you to get in touch with us
work with you to try to agree an affordable repayment plan to clear the arrears
expect you to keep to any agreement you make, or to let us know if you are experiencing financial difficulties
take court action to recover the money you owe if you do not clear your debt or do not keep to an agreement
make you aware that if the case goes to court, the resulting court order may affect your credit rating, your tenancy would now be at risk and you may have to pay court costs
stop arrears action if you clear your arrears in full or come to a payment arrangement which is kept to with our income recovery team.
If your rent arrears are increasing and you have not made a payment arrangement with us, we will issue either:
a Notice of Seeking Possession
a Notice of Possession Proceedings
a Notice Seeking Termination of Tenancy
a Notice to Quit
This notice is the first stage before we can start any court action against you.
If you receive any of the above notices, please contact us immediately.
We would much prefer to make an arrangement with you rather than going to court. Going to court could leave you liable for court costs or with a possession order on your home.
We serve a Notice and you are given a specific number of days (relevant to each Notice) to respond and make an arrangement to pay your rent. If you contact us within that timeframe and start making repayments we will not take any further action.
If we don't hear from you within the stated time, we may apply to the court to ask for a hearing. If your case goes to court we will inform you of the court date once we have received it from our legal team. At the hearing, we may ask for a possession order for your home. We can ask for outright possession, which requires you to leave your home, or a suspended possession, which means you can keep your home if you keep to the conditions set out by the court. If you don't keep to the conditions of your order we may request an eviction warrant. If this happens you will be given a date and time when the eviction is due to take place and the bailiffs will attend to evict you.
The outcome will depend on the court’s decision, the type of possession order issued and your tenancy type. Whatever order you receive, you may have to pay us court costs.
If you receive an outright possession order we will request a warrant for bailiffs to evict you. If you refuse to leave, we will request an eviction warrant.
Eviction is always the last resort. We do not take this decision lightly and will try all options available to us to reach arrangements and to get you to engage with us.
