We aim to provide a high standard of customer care and to treat every application equally. We appreciate feedback and would welcome any comments about how we can improve or add to the service we offer.
We also want to know what we’re doing well so we can keep doing it.
Please email housing@dover.gov.uk with your comments.
Alternatively, we appreciate that we don’t always get it right and there may be times when an applicant wants to complain about the service they have received.
How to make a complaint
If you are dissatisfied with any aspect of the way in which your application for housing is dealt with please email us at housing@dover.gov.uk before making a formal complaint.
If you are not happy with the advice or help given by our staff please mark your email for the attention of the housing options manager or the Head of Housing.
To make a formal complaint, you can complete our complaints form. You'll find information on how to do this on the webpage below.
The Local Government Ombudsman
The Local Government Ombudsman investigates complaints of injustice and unfairness resulting from maladministration by local authorities and other organisations. They can be asked to investigate complaints about most council matters, including housing.
The Local Government Ombudsman can be contacted at:
- PO Box 4771, Coventry CV4 0EH
- phone: 0300 061 0614
- email: advice@lgo.org.uk
- you can also text ‘call back’ to 0762 481 1595
The Ombudsman will normally only investigate a case where the complaints procedure has been followed first and will not become involved where an applicant disagrees with a decision that has been correctly made.
Keep Me Posted
Sign up for email updates on council services.
Keep Me Posted