We are redesigning our website to make it easier for you to access our services online.
This is happening in phases so you'll start to notice some parts of the website looking different.
Our Commitments to You are focused on strengthening the relationship between you and us, and embodies all the great work happening across the district to create positive relationships with tenants.
The commitments will give you and other tenants a stronger role in holding us to account, and ensuring we learn from scrutiny and give confidence that views will be listened to and respected.
Your home and neighbourhood will be safe, well-maintained, and well-managed. We will build quality affordable homes and work to keep your area clean and safe.
You will receive friendly, knowledgeable and reliable customer service. We will be easy to contact, resolve issues as quickly as possible, and provide easy ways to raise concerns or complaints.
You will always be treated fairly, respectfully and consistently.
We will offer support to help you maintain your tenancy, make reasonable adjustments, and work with other agencies so vulnerable tenants can access our services equally.
You will receive clear, accessible and timely information about your home, neighbourhood, our work to address issues, and our performance including Tenant Satisfaction Measures (TSMs).
We will handle complaints fairly and on time, following the Housing Ombudsman's Complaint Handling Code, and we will tell you what we have learned from them.
Your views matter. We will seek your feedback and use it to shape and improve our services, and offer you a range or opportunities to get involved.
