New Tenant Portal

A new Tenant Portal will launch before the end of this year. It will give you secure online access to important information such as your rent account balance and you’ll be able to access your account 24 hours a day, 7 days a week. More information about the launch date, registration and how to access the portal will be available in due course.

Our housing strategies set out how we plan, manage and improve housing across the district so that everyone has access to a safe, secure and affordable home.

They guide the way we work with residents, landlords, housing providers and community partners to meet local needs and support thriving neighbourhoods.

If you require these documents in an alternative format, for example translated versions or in large print, please contact the housing policy team.


Tenancy Strategy 2021-2026

Please note, this strategy is currently under review.

A tenancy strategy is required by the Localism Act 2011 and provides a general overview of the approach we would like registered providers of social housing (housing associations) operating in the district to take when managing their housing stock.


Tenant Engagement Strategy 2022-2027

This strategy sets out how we will engage, seek, listen and act on the views of tenants and leaseholders in the performance, delivery, scrutiny and development of housing services.


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