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Tenants

Renters' Rights Act 2025 From 1 May 2026, the Renters' Rights Act 2025 will give tenants new rights and introduce new rules for private landlords. Read the Government's summary of the changes to help you understand how the new rules may affect your current tenancy. (opens in new tab)

You have the right to live in a safe, well‑maintained home and to be treated fairly throughout your tenancy.

You also have important responsibilities, including looking after the property, paying your rent on time and reporting repairs when problems arise.


Your responsibilities

As a tenant, you have responsibilities towards your landlord and the property you are living in.

Housing standards

Landlords are responsible for ensuring their properties are well maintained and kept in good repair.

This includes:

  • the structure of the building, such as the roof, walls, windows and gutters
  • gas, water and electrical installations, including baths, sinks, toilets and other essential fittings
  • heating and hot water systems, such as boilers, radiators, immersion heaters and gas fires
  • gas safety requirements, including ensuring all gas appliances are safe and properly maintained.

Properties should also be free from damp, structurally sound, well ventilated and equipped with suitable kitchen and bathroom facilities.

If any repairs are needed, tenants should contact their landlord first to give them the opportunity to put things right.

If you are still unsure if your landlord is responsible or won't carry out repairs, then please get in touch.

Contact us

We will normally arrange to visit your property to inspect the disrepair and advise on the action we can take to get repairs carried out. This includes enforcement action if necessary.

For some dwellings, known as Houses in Multiple Occupation (HMO), landlords have extra responsibilities for fire precautions and to ensure properties are properly managed.


If you're facing eviction

If you're threatened with being made homeless or if you're already homeless you must contact us immediately.

Do not give up your home until you are legally obliged to do so (usually by court order) as this may damage any application for help.

If you're facing eviction because your landlord has fallen behind with their mortgage payments, you might have a right to stay in the property.


Need help?

Get in touch with our private sector housing team.


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